Reviews (429)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, time‑saving way to manage chargebacks and fraud. They highlight excellent 24/7 support that’s fast, patient, and clear during onboarding and setup. Automated dispute handling, evidence compilation, and prevention alerts reduce stress and improve win rates, even on difficult cases. Merchants find the dashboard intuitive, setup easy, and integrations smooth, calling it a must‑have for focusing on business growth.

October 6, 2026

Best customer service I got in long time.

Floof Chews
United States
About 2 hours using the app
September 1, 2023

I had a few questions about our account, and support, Queen in particular was efficeint and very helpful with what i needed. Highly recommend Chargeflow!

SoftwareCW
United States
5 months using the app
Chargeflow, Inc. replied November 9, 2023

Thanks so much for your great review!

We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.

September 30, 2025

ChargeFlow is an amazing app and it's providing great services.
Carla and Jason helped us in setting it up properly. It automates the dispute process, prevents chargebacks and hopefully will be a great help for our business to prevent fraudulent chargebacks while maintaining a steady growth.

Thanks a lot, ChargeFlow Team, especially Carla and Jason.

Keep it up.

VAYOME
United States
24 days using the app
February 5, 2025

Chargeflow has been a game-changer for my business. The app makes handling chargebacks easy, and the team behind it is just as great. Mariane was an absolute pleasure to work with—quick, knowledgeable, and truly dedicated to helping merchants succeed. I highly recommend Chargeflow for anyone who wants to protect their store from disputes efficiently!

LoadTheVan
United States
12 days using the app
April 26, 2026

Thank you genuinely so much for Aubrey's responsiveness and help. Without a doubt the best level of support I've ever received.

TurboAir Pro™
United States
About 2 hours using the app
January 17, 2026

the support from this app is insane. quick responses and helps a lot

Venus Puppy
Switzerland
1 day using the app
January 10, 2026

Jason was a great help with assisting with the automation set up of the application for our store. Thank you again Jason!

The Lovely Babies
Canada
About 2 hours using the app
December 4, 2025

Best support ever! The team is efficient, fast, and genuinely kind. They explain everything clearly and are always available when needed. Couldn’t ask for better service

Nice Marche
France
About 1 month using the app
November 30, 2025

The support of ChargeFlow is truly skilled and helping. They help me a lot to setup everything, and it went smoothly - one of the best online service !! Special thanks to Cassie that supported a lot and was very patient.

VelunaPets
Hong Kong SAR
About 4 hours using the app
September 12, 2025

Great app for further protecting your business from chargebacks. Very helpful and responsive support as well.

Seido
United States
10 days using the app