Reviews (428)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, time‑saving way to manage chargebacks and fraud. They highlight excellent 24/7 support that’s fast, patient, and clear during onboarding and setup. Automated dispute handling, evidence compilation, and prevention alerts reduce stress and improve win rates, even on difficult cases. Merchants find the dashboard intuitive, setup easy, and integrations smooth, calling it a must‑have for focusing on business growth.

July 17, 2022

I wasn't sure what to expect when signing up for these guys. We a lot of our cases but we wanted to let someone else handle it for a change and increase our win rates. I have to say I am not disappointed and they are extremely thorough. I was literally blown away by the depth of info they had on an order in dispute. None of the cases we handled ourselves had as much info so I would imagine their win rate is considerably higher. After signing up Mr Edelman contacted me for a 30 minute chat. He really sealed the deal for me. Highly recommend these guys to take the stress away from disputes for PayPal, Stripe, Shopify Payments etc.

GO-ULTRA
United States
3 days using the app
Chargeflow, Inc. replied July 28, 2022

We really appreciate your kind words!
Handling disputes can be rough for merchants, especially when using several payment processors, but Chargeflow's AI saves a lot of time and money, in the most professional way.

March 10, 2023

Maria was absolutely wonderful to chat with. It was a REAL person behind the customer service and she was able to help me confirm multiple things. We have yet to see if the program will help with chargebacks as we just submitted one... however, the evidence is in our favor, thus far, and we are expecting a positive result.
It's truly MIND boggling what people will do to get money back for a product they received. We are dealing with a customer who stated they did not receive their package TWICE... living in a gated community. GEO scans show that their package was delivered TWICE... meaning, they not only got the product TWICE, but they made a claim with the Carrier AND did a chargeback! So dubious and should be punishable by law as fraudulent! UGH
Hope Chargeflow will work!

Creating Perfume
United States
7 days using the app
Chargeflow, Inc. replied March 20, 2023

Hey, thanks for your great feedback:)

Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately.

The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.

May 7, 2023

Review: Chargeflow Dispute Chargebacks is a game-changer for online businesses on Shopify. This app offers an intuitive and efficient solution to manage and resolve chargeback disputes with minimal effort. The interface is user-friendly, making it easy to navigate and understand, even for those new to the world of chargebacks.

Chargeflow's automation saves time and money, allowing you to focus on growing your business while it handles the tedious aspects of dispute management. The app's success rate in resolving disputes is impressive, offering peace of mind knowing that the chances of winning chargeback cases are high.

In summary, Chargeflow Dispute Chargebacks is a must-have for any Shopify store owner looking to streamline their chargeback dispute process and protect their revenue. Highly recommended!

Ombrello
Australia
23 minutes using the app
Chargeflow, Inc. replied August 28, 2023

Your great feedback is much appreciated, thanks so much!

In addition to protecting your profit by recovering your lost money from chargebacks, we can now help any business to prevent chargebacks from happening in the first place as well.

Thanks again!

November 14, 2023

Best hands-off solution for fighting chargebacks. Chargeflow will handle all chargebacks/claims for me, without my help or the help of an employee. So far, their responses to my chargebacks has been amazing which resulted in a lot of chargebacks won.

KlarSonne
Netherlands
3 months using the app
November 12, 2025

Absolutely wonderful service!!

bubleskin
United States
6 days using the app
September 11, 2025

They were very helpful. Very straightforward on helping resolve the issue.

HighFashionClothing
United States
Over 1 year using the app
September 4, 2025

Great service, Good communication with support aswell.

CAIRO
Sweden
3 days using the app
February 27, 2025

Great stuff!

Lewis-London
Netherlands
4 months using the app
January 24, 2025

Great customer support

Stock4Less.com
United States
2 months using the app
October 25, 2024

Great service !

Cult Visionaries
United States
3 months using the app