Reviews (319)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this chat widget as very easy to set up, often running within minutes even without technical skills. They value its multi‑channel support (WhatsApp, Messenger, Instagram, SMS, email, phone, TikTok, custom links) and clean, customizable design. Many say it boosts conversions by driving direct customer contact. The free plan is often sufficient, and support is praised as fast, friendly, and helpful with custom CSS and integrations.

October 12, 2020

This is really a great app. Give a try for the app and you know there's something It is capable of while other similar apps don't !!!
Besides being a great app, I especially love their responsive and effective customer services. I would like to express my sincere appreciation to Karina Dramova from the support team, a very helpful staff, for her long and patient support !!!

HeyChoices
Hong Kong SAR
18 days using the app
April 6, 2021

I recommend Chaty a 100% the customer service is excellent, and the way the app works is so easy to understand and install, it has made the way I talk to my customers so much easier and personalized, I thank Karina and the team for keeping me updated about a new feature I needed for my site, wich is to know from what URL the customer clicked on the message us button, well thanks a lot you guys and please use Chaty!

Dresscode502
Guatemala
3 months using the app
Edited January 27, 2022

I had some issues during installation but I will say that the customer support team was on top of it all! From Katrina to the Developer, they made sure my installation was a success. As a small business owner, I understand things don't always go as planned in the beginning stages. But, it is how you recover and correct the issues that sticks out to me. I want to thank the Customer Success Team and wish you the best with your app.

stashfashionboutique
United States
About 12 hours using the app
April 3, 2022

I misunderstood the free plan criteria about 500 visitors a month, thinking its 500 ppl who would be messaging me. Installed on 25 mar and by 4 apr, received an email and the app turned off on my website unless I upgraded. Basically what did the app do for me within these 2 weeks. No one sent a msg, no one asked anything. But because I reach a traffic of 500 visitors be it for a minute or 2, that counts. It's a ridiculous criteria. Maybe receiving 50 queries a month would have been a fairer criteria.

The Art of Cross Stitch
Singapore
9 days using the app
Premio replied April 5, 2022

I'm sorry to hear you had a bad experience using Chaty :(

We're very clear about our pricing (on our listing and app pricing page). If you check it out, you'll see that the free app is available for 500 visitors per month, more than enough for small stores.

We can't base our pricing on "clicks" because your conversion rate depends on the quality of traffic you get to your store.

If you need any further assistance, we're always available to help :)

October 19, 2022

Really quick and easy to set up! What I love about this app is that you give your customers loads of choice in the way they interact with you - and they can use the format that they are most comfortable with. What makes things easier is that your customers then can reach you by mean that you are available to answer them at all times...not having to log into a seperate chat app to engage but rather getting their messages direct to your device on whatsapp or Messenger for example. SUPER for store owners with multiple shops!

eQuestri Online Tack Shop
United Arab Emirates
8 days using the app
December 20, 2019

Great app, you will never miss a potential client again, a lot of ways they can reach you, if you think you cant afford it, we say you can't afford not to have it

Konekta.al
Albania
21 days using the app
November 20, 2019

I just love it! it has so many options! you can call from the call button, send what'sapp, you have so many icons and the design is just wonderfull! they thought about anything!

Zissu LTD
Israel
About 12 hours using the app
May 6, 2021

Karina was an amazing help to us when we were having some technical issues. Without her help we would have given up! She was very responsive and her communication was excellent. Thank you very much

SnoozeShade
United Kingdom
8 months using the app
April 15, 2021

What a great app. Very happy with the result. Everything can be set according to your own brand. I had some problems getting the widget "live" and was helped immediately by email. Highly recommended.

Staartjes en Strikjes
Netherlands
About 1 hour using the app
June 29, 2021

This is definitely the best marketing tool / app out there, gives an instant personal approach to the website customer, by connecting by Whatsapp or Messenger you can keep the conversation going to follow up even days later to close that important sale. Karina at Premio has offered us great service all the way.
Highly recommended.
Charles Tradeclearinghouse.com

Trade Clearing House
United Kingdom
5 days using the app