Reviews (53)

Overall rating
3.6
Counts per rating level
  • 77% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 19% of ratings are 1 stars
April 25, 2021

Unfortunately online fraud attempts are a daily reality for us these days. We had a manual process in place that took up more and more of our time as our store has grown. With Clearsale we now have an automated process in place that gives us piece of mind while we can focus on more customer value added activities. Ralph, our local Australian rep is very responsive when we have any questions or issues.

Sounds Easy
Australia
5 months using the app
ClearSale replied April 26, 2021

Thank you for the kind words and great to hear that the solution is working for you as we had envisioned.

Looking forward to many years of working together

-Ralph

February 20, 2022

I have used ClearSale for about 3 months now. My experience with the team has been amazing - efficient and responsive. ClearSale has helped me with so many high-risk orders, my team no longer needs to verify them manually, and they have also approved many medium to high risks orders that were "false positive" which is incredible. I would recommend anyone who needs protection against fraud and chargebacks to use ClearSale.

BOYY
Singapore
2 months using the app
ClearSale replied February 24, 2022

Hi Mei,

So good to hear that ClearSale is working for you and those examples are exactly what we want to achieve for our customers!

~Ralph

September 30, 2021

Top company, a must for fraud prevention and protection. Highly recommend, we would not sell anything with out clear sale on our side. Shout out to Ralph here in Australia. Thank you for all your support over the years and great customer service.

The Boating Emporium
Australia
3 months using the app
ClearSale replied October 4, 2021

Thank you Stephen for being with us for so many years and trusting us with your websites.

Looking forward to catch up when we can!

~Ralph

Edited December 7, 2020

We sell a high risk category of product and clearsale has been great putting in a guarantee against chargebacks. The integration was top notch with deep integration into the sales orders meaning the pick pack team don't need to lookup an additional page. We are running on their express service allowing us to hit our quick delivery timeframes that we price ourselves on.
Looking forward to increasing our sales with the confidence of not worrying about fraud and chargebacks.

Simply-LEDs.com.au
Australia
About 2 months using the app
ClearSale replied December 21, 2020

Happy to help Simply-LEDs and your sales in Australia and throughout the world. Thanks for your partnership!

July 25, 2021

So relieved to have protection against chargebacks. The process to get ClearSale up and running is so easy and the small charge is well worth it. I lost so much money in one month before using ClearSale that it has been a struggle to recover. I can't believe that people in the world use these tactics to get goods for free. It's so sad. I think a lot of people also don't realize that you aren't getting money back from a bank, you are taking money directly from a small business. . Thank-you ClearSale!

All Things EFFY
New Zealand
16 days using the app
ClearSale replied July 28, 2021

Thank you Carolyn for the wonderful review.
We are happy that you found us and that we can help your business!

~Ralph

Edited July 16, 2020

I am not sure why this app has not been downloaded hundreds of times. it is hands down the best fraud app on Shopify, I tried several that were rubbish. this is the real deal used by some major companies like Disney. price is cheap per transaction, no monthly fees. support 5 stars, I was onboarded almost instantly. I was having major issues with fake orders, now I sleep well knowing the best of the best are on it, and even if one does slip through I am covered. anyone who is in a similar position to me, needing professional fraud software for a great price, this is the best option on Shopify by a country mile. Do not waste your time on the others, I did and all have limitations only this one is the complete package run by a true fraud organization, not just some developers who have made a fraud Shopify app, major difference. Thank you, Bruno, Connor, and Kaio for your help getting me set up. Kind Regards Rob - Owner, Rug Love Limited

Rug Love
United Kingdom
6 days using the app
ClearSale replied July 20, 2020

We appreciate your partnership and nice words Rob and Rug Love. We appreciate you giving us your trust to look over your transactions, and look forward to working with you for many years ahead! The team is here if you have questions moving forward.

Edited July 8, 2020

We started using ClearSale about one month ago. It is a big relief for our sale team. No more guessing on fraud, and no more unnecessary rejections. The fraud verification result comes back quick, most time instantly.
We highly recommend!

Moonwalk USA
United States
16 days using the app
ClearSale replied July 8, 2020

Thank you Moonwalk USA! We appreciate having you as a partner and for giving us the nice review! Glad you are getting quick results and not having to hassle with fraud.

October 23, 2020

In recent years, fraud has increased so much, that we couldn't make an online shop because we were afraid of fraud as our shop dealing with high-priced products, but we meet ClearSale, sold and shipping the products with confidence.
Guarantee is also the biggest reason for choosing.

82K.com.au
Australia
4 months using the app
ClearSale replied November 13, 2020

Thanks for taking time to review ClearSale. We appreciate your partnership and look forward to helping you grow your sales in Australia and beyond!

August 8, 2021

Great support, easy to set up and provides great fraud protection. We'd recommend ClearSale to any Ecommerce business

Advanced Whitening
Australia
2 months using the app
ClearSale replied August 10, 2021

Thank you for the awesome review!
Looking forward to seeing your expansion into other countries going live!

~Ralph

April 1, 2023

I've had them for a couple of months, and I haven't had any problems. Anytime I need something, they're really responsive.

Podium Stage
United States
About 2 months using the app
ClearSale replied April 6, 2023

Thank you for your feedback! We are always looking to make sure everyone benefits from ClearSale. We hope you enjoy having that piece of mind not having to worry about fraud any longer!

~ Connor Fletcher