Infinite Options

Infinite Options

Reviews (2,622)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this app to offer extensive product customization beyond Shopify’s limits, including conditional options, personalized text, and detailed measurements tied to specific products. They say it boosts sales through upsells and cleanly organized variant structures, while helping track inventory and SKUs for customized items. Many find it easy to set up and highly reliable, and frequently praise fast, professional support for theme and layout tweaks.

August 9, 2019

Very impressed with the level of interest ShopPad customer support has for the end user! They went the extra mile to check with another app team if this would be compatible on my store even before I signed on! Installing the app was simple, but then I had some issues with the checkboxes not displaying in my theme. I reached out rather than just cutting the app. They had it all fixed within 30 minutes! That includes the email communication back and forth as well. Outstanding above average customer service! If you find yourself getting frustrated, just reach out. All fixed. One improvement on the app for the future would be the option for your customer to upload files for customization design. Thank you ShopPad! Upward and onward!

Goldfinger
United States
3 days using the app
Edited May 30, 2019

Paid the fee for professional installation. These folks were in constant communication every step of the way, got the install done the very next day, and were very helpful when we requested a couple further tweaks.

I would recommend this app without hesitation. There are some negative reviews about the install cost, but If $20 to have a programmer come in and customize this otherwise free app to your site is too high a price then you may not be ready to run a business. You'll pay 10x that just to get a freelancer to pick up the phone.

Update 5/30/19:
Purchased the conditional login upgrade the minute it came out. This update is fantastic and free of game-breaking glitches that the competition suffers from. I would recommend this upgrade in a heartbeat!

FuzzButt Fursuits
United States
6 months using the app
March 17, 2018

I would give this app 5 stars if not using it to adjust pricing. The problem with this app is that the option is hard coded to the product as soon as the item is added to the cart, but then if a customer removes the add-on item from the cart it still shows that the option is on the product level. We ended up having to call customers to determine if they wanted the upgraded option, and explain to them that they didn't pay for it. The add on also creates really goofy _io_order_group information if using the add-on item option which makes emails to customers, cart pages, and packing slips look goofy.

Customers removing the add on from the cart and expecting to receive it happens way more than we ever thought. We had to switch to a paid app which hides the cost so customers can't do this. Overall I would recommend this app if not wanting to use it to change prices. For free you can't go wrong!

Support staff was great whenever we called, but again the app just comes up short if trying to charge additional for certain options.

Boost Auto Parts
United States
5 months using the app
September 7, 2018

This is my favorite app on shopify and the support team is just ridiculously good for no reason I can figure out. It's a free app! They have no business being so good. Thank you thank you Anh!

World Possible
United States
8 months using the app
April 17, 2020

It has worked well for me for two years and then all of a sudden just decided to stop working today when nothing has been changed; I have checked the code is correctly inserted for the theme and it is. Totally unreliable!!

AJS Design
United Kingdom
About 2 years using the app
Edited February 20, 2022

Useless, its just a text filler this "infinite" thing, no live preview of color selection, or price selection on product page or anything for that matter. ITS JUST TEXT FILLER BOXES APP. Doesn't solve the lame 100 variant top of shopify, for ridiculous this is, it promises something it can´t deliver.

Bolpromex
Mexico
6 days using the app
June 23, 2021

Very Bad customer service which leaves you struggle and answers after hours - very frustrating experience: I had to set up the app by myself before figuring out that it doesn't support the most important and basic option which is matching the variants with the prices in Shopify. They say they can customize the options once you set them for 20$ but when you ask them they don't

Lezze Design
United States
About 18 hours using the app
March 22, 2022

lousy interface and process to implement - Way too cumbersome to implement if you need multiple pricing per variant . For 4 options and 200 variants with different costs the effort is over 1000 operations - Per Product!

Trail Kitchens
United States
3 months using the app
April 17, 2020

App has crashed and needs to be fixed ASAP. Please communicate timeline for fix so that we can work with our customers

Reid's Distillery
Canada
16 days using the app
Edited October 12, 2021

5 years ago I posted a 1 star review. Since then the app has gone from bad to great and we are now very happy with it. Also the support is great and acts fast on any issues

Hexlox
Germany
Almost 5 years using the app