Reviews (150)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for complex shipping setups that Shopify’s native tools can’t handle, including multi‑vendor, wholesale, live carrier rates, box‑packing, surcharges, and special items. They praise its unmatched control via wizards and PHP rules, reporting highly accurate rates and strong conversion and revenue gains. While there’s a learning curve, merchants say it runs reliably for years, with exceptionally responsive, expert support.

December 6, 2021

As the majority of the other reviews indicate, the support you receive with this app is astonishing. If you have shipping limitations and are using the Shopify platform, I am confident in saying there is no better app to at least try. The app is consistent and I have used it across multiple client stores. I highly recommend the app and the team behind Bespoke Shipping.

Fox Labs
United States
About 5 years using the app
December 18, 2017

This app was a lifesaver and allowed us to customize our shipping rates exactly to our specifications. Min was incredibly responsive and completed our customization in record time. The cost was very reasonable and when we discovered a couple of oversights on our part, Min was happy to make the changes. He literally had them fixed within minutes....the best developer we have worked with on shopify by far!

Uni Key Health Systems Inc
United States
3 months using the app
Edited January 21, 2022

Bespoke shipping is an incredible app that has greatly enhanced our fulfillment process both internally and from a customer-facing perspective. Our company has fairly complicated shipping needs, but Bespoke Shipping is up to the task. Not only does the app work very well, but Min provides the most excellent customer support. Min always responds quickly and adds custom code to our app whenever it is needed.

Amaroo Hills Emu Farm
United States
About 4 years using the app
September 2, 2020

I was having a terrible time trying to get shipping sorted for my store and I did not understand it at all. I downloaded this app and everything was sorted. It was refreshing to work with someone who knew their job. Min was amazing and so helpful every step of the way. I received the best support in setting my shipping up and I would highly recommend Bespoke Shipping to anyone that is needing help with shipping.

hotfirepits
Australia
3 days using the app
January 13, 2020

This app is amazing. Works great. The customer service that Min provides is absolutely extraordinaire. Responds super fast, they care about their clients and they are very attentive to your needs. I fully recommend for you to use this app if you need custom pricing for your Shipping needs and or provide your customers with pricing from your Canada Post account directly.
Thank you Min for all your patience and help!!!

Pura Fibra Gear
Canada
20 days using the app
Edited June 30, 2022

This app is really amazing. Through the wizard you can set up shipping rules using every possible filter and variable you can imagine like postal codes, time of day, order value and much much more. If you somehow need more complicated rules than the Wizard can provide, then you have the macro editor where you can build your own custom rules using php code. The support is excellent and very responsive. Highly recommended app.

Statement Watches
South Africa
2 days using the app
April 3, 2019

Deserves an "App Oscar". This app raises the bar, spent 1000s elsewhere on this platform for a pile of junk and programmers attitude. This firm gets it!
You have access to the code within Shopify, code which is surprisingly easy to understand and edit, but pay for set up, best $$ you will ever spend, you ask for options that you just dreamt of for years in e-commerce and it is "sure, I can do that". Awesome in every respect

Snap Frames Direct
United States
5 days using the app
January 5, 2015

Fantastic customer service, Min implemented the code for our rates and we are testing them out first thing in the morning

I have to give 5 stars for now

To help out you have to be able to generalise your shipping rates, so first approach your shipper, get up to date data from them, set up your equations and supply as much info you can to Min

I'll add to the review shortly when we see it in action (waiting on our New Years Sale rush to stop)

Low Carb Canada
Canada
21 days using the app
May 22, 2018

Min has done some amazing work with this app. Since we deal with a lot of custom-sized products, calculating accurate shipping prices has always been a pain. We had a long and complicated document detailing our shipping cost formulas and Min was able to implement all of it fairly quickly for a very reasonable price. There were a few bugs that cropped up (which we expected due to our complex rules) but they were promptly addressed. Highly recommended!

Canal Plastic
United States
2 months using the app
April 24, 2016

This app was a lifesaver. We needed a custom change that wasn't built into the app to make our delivery charges subject to the delivery date chosen, so we emailed Min who helped us through the process. I am not a php programmer, but the guide and example provided by Min made it simple for us to create a zip-code, delivery date, and time-ordered dependent solution. You DO have to put in some time to make it work, but we're extremely happy with the results!

Terra Bella Flowers
United States
5 days using the app