Reviews (150)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for complex shipping setups that Shopify’s native tools can’t handle, including multi‑vendor, wholesale, live carrier rates, box‑packing, surcharges, and special items. They praise its unmatched control via wizards and PHP rules, reporting highly accurate rates and strong conversion and revenue gains. While there’s a learning curve, merchants say it runs reliably for years, with exceptionally responsive, expert support.

April 16, 2018

Min has done 2 sites for me now. I have no idea about coding, so Min set the whole thing up for me. This app is brilliant and cost effective. Its completely changed our business. Anyone who thinks complex shipping calculators for everyday sites are not possible. Think again.

Hudson Furniture
Australia
Over 1 year using the app
Edited July 19, 2021

This is a fantastic app. Yes, it's more technical than others, but once it all makes sense it's really powerful. It's great in conjunction with Zapiet Store Pickup + Delivery. I have been able to connect Bespoke Shipping directly in Shopify as a carrier calculated shipping service, and use rules to stop it display rates for pickup and delivery. Fantastic. I have contacted support once and Min was quick to respond and helpful.

Condor Cycles
United Kingdom
28 days using the app
Edited September 8, 2018

I'm a seasoned pro, having coded for decades. If you need a hook into Shopify shipping, and can write the logic (mostly cascading if-statements), this is the perfect tool for you.

I wasn't a PHP person, but just downloading NetBeans for PHP and playing around with some Google searches and tutorials is a quick way to get started.

Highly recommended.

Great support from Min too.

One year later: this app still is a key piece to our store. We couldn't live without it. We may not touch the code for many months at a time, but when we need a change, it's easy to jump in and tweak the code. Still HIGHLY RECOMMENDED!

Fieldtestedsystems
United States
About 2 years using the app
Edited February 7, 2022

I just wanted to take a moment to thank Min at Bespoke shipping. We have store that sells a living product, so our shipping is inherently tricky. I wasn't sure we would ever be able to get our store to a place where shipping wasn't a constant headache. I started researching different apps available via Shopify and Bespoke kind of stood out from the pack. Min is one of the most wonderful developers out there-- Min is fast, smart and understands the needs of a small business. Very happy we stumbled onto this app and we'll happily be Bespoke customers for as long as our store is active. Thank you Min for your unparalleled customer service.

Cedar Creek Farmhouse
United States
4 months using the app
February 19, 2016

Is this an "App" or a PHP template?
I don't want to write my own code I want an actual APP

Drkellyann
United States
About 1 hour using the app
October 8, 2018

This is an amazing app! A must-have for any store that wants to solve one of the biggest weaknesses within the standard Shopify set up.

The lack various shipping options and logic within Shopify was a huge issue that was solved with this application.

However, where Bespoke out-performs is the service and support. Min is an absolute genius and takes the time to get your rules in order, and implemented correctly.
I would highly recommend spending a little extra to have her handle the heavy lifting on implementation.

Our set-up was very complicated with over 20 vendors, and at least 30 different output scenarios to the shipping options based on vendors in the cart, stock in various locations, and our WMS, vs. drop shop vendors etc.

The code she developed was over 500 lines and extremely clean. Even our CTO reached out to me to make a point and compliment her on the organization of the coding and efficiency on how it was written.

If you have a complicated set-up, you can expect a few adjustments to be made, but Min will be there very step of the way responding and changing to your needs within 12-24 hours. We had been researching our freight solutions for months and couldn’t have been happier that we made the choice to go with Bespoke.

There were even several nights whereas Min would be working for hours in real time with us as we went live on site with the app.

Lastly, the financial benefit can not be understated. Since incorporating this application our conversions increased by 30%, shipping revenue increased 80% while customer satisfaction based on testimonial pages went from a point of dis-satisfaction, to one of areas which we can be proud of from a customer service perspective.

We couldn’t live without this application and only wish we had implemented 6 months sooner.

There are few apps that have a support staff whom do what they say within the time frame quoted, and whom you can count on to be there downstream as needed.

This is once company who will. If you need to improve your shipping rates logic, I would not hesitate to give them a try. This is truly one of the top 3 additions we would allow in our theme code.

Thank You again Min! Our staff looks forward to much success together.

Sincerely,
Scott

SEXYSHOES.COM
United States
4 months using the app
Edited November 18, 2024

The client support was effective and very fast, and the app works perfectly so far! I'm using it to upload shipping rates by zip code from a CSV table.

Consolatio
Brazil
5 days using the app
MZL Solutions replied November 14, 2024

Hi there,

We're a bit confused, we've been actively assisting you with all your queries and I believe they have all been addressed already?

If you have any further questions, you can reach out directly via the email you have already been contacting us on.

Thanks
Min

August 13, 2025

Funktioniert perfekt und ist sehr leistungsstark, genau das was wir brauchen.

apohealth - Gesundheit aus der Apotheke
Germany
Almost 2 years using the app
July 18, 2024

Great APP!

Flyachilles
Hong Kong SAR
About 3 hours using the app
February 6, 2017

If you have custom shipping requirements, THIS is the app for you! Works seamlessly and they are easy to deal with and very quick in providing solutions. Great find!

Commemorate Ca
Canada
19 minutes using the app