Reviews (150)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for complex shipping setups that Shopify’s native tools can’t handle, including multi‑vendor, wholesale, live carrier rates, box‑packing, surcharges, and special items. They praise its unmatched control via wizards and PHP rules, reporting highly accurate rates and strong conversion and revenue gains. While there’s a learning curve, merchants say it runs reliably for years, with exceptionally responsive, expert support.
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Bespoke has been integral to the successful rollout of our website. We have a combination of small and large bulky items and BeSpoke has been able to help us with our specific requirements. The app has the structure and the flexibility we need.
Amazing app, found it when I first began and haven't stopped since, it helps me calculate accurate rates for my customers, integrate my various couriers into one platform and create complex groupings based on my business needs. Customer support is always quick to respond and helpful in sorting out my issues big or small!
Difficult to set up. I've had this installed for over a year and have contacted them multiple times about helping me set this up for my shop. No one can ever offer me any tips or information about how to use this app - and they're unwilling to offer any refunds for all the money I've spent on them. I should have uninstalled forever ago. Super disappointed.
Hi there,
It's extremely disappointing to receive such a review, however what you have written is completely untrue, we have responded to ALL your questions and queries promptly in great detail and requested further information to try and understand your requirements in order to assist you further, you have chosen not to engage with us deliberately and have obviously received our responses.
If you do not choose to engage with us then we are unfortunately unable to assist you further.
Great! Great! Great! Wow, Completely satisfied with their efficient customer service a ability to solve my complex shipping needs. I have recommended their services to all my associates. Great App! (2021)
Updated Review (2025)
It’s now almost five years since my original review, and Bespoke Shipping continues to deliver the same level of excellence that impressed us back in 2021.
Their support has never wavered. As our business has scaled and our shipping requirements have become more complex, their team has consistently stepped in with fast, accurate solutions that keep our operations moving without interruption.
What sets Bespoke apart is their long-term commitment. This isn’t just an app; it’s a partnership. They understand advanced shipping logic, real-world ecommerce challenges and the importance of reliability during high-volume periods. Every time we’ve needed them, they’ve been there with precise execution and professional guidance.
After years of working together, Bespoke Shipping remains one of the most valuable components of our tech stack. If you need a system and a team you can depend on, they’re the benchmark.
RF – CEO, The Closet Inc.
This app has been an absolute game-changer. Not only is it powerful and easy to use, but the support team is exceptional. They respond quickly, are incredibly knowledgeable about both the app and Shopify, and resolve issues efficiently. What impressed me most is their patience—they genuinely take the time to help and answer all your questions without hesitation. Highly recommended!
Min is an absolute pleasure to work with. He's fast and effective! I would recommend bespoke shipping to anyone with complex shipping rate requirements.
This app has incredible functionality and is perfect for our somewhat complex shipping - nothing was an issue. Min was EXTREMELY helpful in the setup. Highly recommend.
Support is great. App does as described and has allowed us configure are shipping costs more than you can with shopify out of the box.
App can be a little overwhelming to use but that's only because it allows you to do everything and anything! App support has been super helpful and quick to respond - shout outs to Min!
Highly recommended App if you have complex shipping requirements.
Just installed this app. Works great and customer service was fantastic. Helped every step of the way to make sure the app was installed and working correctly.
