Reviews (114)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this POD partner as reliable with high-quality prints that stay vibrant, especially with the new DigiSoft method. They like the brand‑name blanks, wide catalog, and fair pricing that improves margins despite the subscription fee. Fulfillment is fast, integration with Shopify is smooth, and bulk design tools save time. Many highlight responsive, personal support and long‑term success using it as their primary POD vendor.
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This app is amazing. Customer Service is great... I always get all my questions answered on time. A+++++
I've used Custom Cat for about 3 years and they have a large range of products and are a great POD supplier.
Hard to navigate and figure out how to use. No help forum or anyone to talk to live for help. hARD TO UNDERSTAND
Thanks for the feedback. We have incorporated many new features into the interface since your last order. I agree, the changes can be unsettling at first but the new UX has so many powerful tools that make your job much easier. It's different but all the new features we added have been very well received by our community. We are happy to help get you acclimated. For starters, please check out these tutorials found in our blog : https://customcat.com/knowledge/using-customcat/tutorials/ and be sure to join our private sellers group on FB : https://www.facebook.com/groups/CustomCatShopifyApp . I'm Mike B and I'm happy to help you personally. My office line is 844 874 8623 and my email is mikeb@customcat.com. The holidays are coming so we want to do anything we can to help you add products to your store!
5 of 7 orders were wrong. received totally wrong products. my logo was done in completely wrong color. customers received products for a company that wasn't even mine.
Hey Scott,
Thank you for your review! We're very sorry to hear you're having a negative experience with our services at this time!
I was hoping to hear back from you regarding the email I sent to you on the 4th of August. The reason why the hat printed Orange versus Red is because of the RGB values in the design file. If the RGB values are crossed between two of our color thread values, our machines can get tricked into mapping the wrong color thread. I sent you the RGB values to correct the issues on future orders! So, please check your email, I sent it from jt@customcat.com.
If you have any questions or concerns, please contact me directly at jt@customcat.com anytime!
customcat app is an easy app to use. Their customer service is great. i have being using customcat to fulfill me product for years. Mr. mike is very helpful and very patient to answer my questions. i personally recommend customcat 100%
good product selection but I wasted lots of hours attempting to resize the logo for the embroidered products and watching their tutorials but to no avail! Also, the logo is not simulated as embroidery and looks crappy on on the website.
I have been with CustomCat for 3 month now and they have never let me down. They get items out faster than any other company I've tried. Their support team is prompt to get replacements out. They have a great community and it's easy to used
Custom Cat is by far the best fulfillment company I work with. They're better than Printify, Printful and all others. I'm working diligently on moving all things over. Great to work with, and easy to deal with. Turnaround is great, and they stand by what they do.
Best app in the world! Mr. Mike B is an amazing professional. Thank you sir, for walking me through the process and explaining how Custom Cat can help my martial arts school have more of an impact within the communities that we serve. Truly a God send for my school.
I love this company ! Nothing is better than being able to pick up the telephone and talk to someone if you have a question. I was able to do so before I installed the app and after. They pull their orders every 2 hours and they simply make entire process a smooth one.
