CustomCat: Print on Demand

The CustomCat team is fantastic! They're extremely helpful and knowledgeable. And I love that they have folks that answer the phone. At a time when so many companies don't even offer any phone support, CustomCat maintains that personal connection. I highly recommend CustomCat.

Customcat has helped me take my small home business to the next level. Q4 2021 was my best yet because of quick turnaround and customer satisfaction. I can't wait to scale it even bigger this year. Alex is the man and I couldn't have had the success I am having now without his help!

CustomCat is one the best print on demand company out there. I have being using them fulfil my faith based apparel products for years. I love their customer service especially Mr. mike who goes extra mile to help you out. Their app is user friendly. They have variety of product to pick from compare to other print on demand company. Their printing quality is great, and no complain from my customers.

I've been using CustomCat for 3 weeks now after a recommendation from a colleague. My main POD provider was struggling getting orders out timely for the holidays. CC really came through for me. Very consistent with processing orders and so far great reviews from customers. I will continue to use them beyond the holiday. And the thing I loved the best is they have been excellent with communication which many POD providers lack.

I love CustomCat! The support is amazing. I couldn't get the personalization aspect to play nice with my new Shopify theme (Debut) so I reached out to CustomCat for help. Just got this email from Alex: "I just fixed it. Interestingly, your theme's product template did not contain 'jquery' which is pretty standard for all themes I have worked with. Once I added the line of code to your product template it fixed the issue. Test it out and make sure it works for you!" YAY, it now works!!!

if i could give them -5 stars I would. Unless you want to have to replace every item for crap print quality or terrible embroidery, hard pass on this one. theres pleny other POD companies that do quality work and actually QC thier products before shipping. This company has cost me thousands of dollars in replacements because of incorrect colors and just flat out embarssing work.

in response to the comment below. the wrong embroidery color was only the final straw in literally every project being an embarassing mess. I am not new to the embroidery or POD worlds. the work you do is absolutely substandard.

I don't write reviews too often, but a few words on Custom Cat...
In the beginning we were highly skeptical about POD as a whole. Custom Cat made it extremely easy to understand and begin doing business, as we use it for our store on Shopify. In particular, Mike B. was instrumental in taking care us via customer service. The company is located in my hometown, so I was actually able to walk in and tour the facility...it's HUGE, and state of the art. They are really getting products out and ready for delivery in the fastest times that we've dealt with, by far. Anyway, highly recommended to the person that is on the fence or coming from another POD company for whatever reason. Hope this helped with your decision.

First off Merry Christmas and Happy Holidays to the awesome people working at CustomCat. I especially want to thank Mike for taking my call and fully educating me on the processes of print on demand. Mike listened very carefully to my questions and provided the answers in a very clear way. I am a graphic artist and new to the Print on Demand scene. I used to print via silk screen and used the post office as my shipping center. Fast forward to 2018 and thanks to CC, I can sit back and focus on designing artwork. With CC's affordable product prices and affordable shipping costs, I can now get rid of my warehouse and printing supplies. As a graphic artist this is the ultimate experience; all I have to do is draw, upload and let my marketing skills and CC do the rest. The value of my time being free to draw verses shopping for supplies and setting up the screens is definitely worth the monthly premium. Thanks again CC for doing the hard work and offering very low prices for the service.

I really wanted to like this app. I found it after a search for t-shirt drop-shippers with Shopify integration. I designed 4 shirts with identical layouts and the process is not at all intuitive. You can't just duplicate a design on another style of shirt. After several days of trial and error, I finally got the products exported and I ordered a sample. It arrived within a reasonable time and was OK-ish. The sizing seems very odd (short torso and short arms but wide chest) and the shirt was super stiff when I first pulled it out of the packaging. After washing, it was fine. The print quality is OK but not great. My main issue is that the products once exported into Shopify no longer live on their website and if you want to make changes to your current products, you need to start from scratch and re-export. If you want to see your current costs for a product you have to search through a spreadsheet to find it. I contacted customer support several times and did get timely responses but overall, the experience leaves me wanting. I am definitely searching for an alternative.

We began our relationship with Custom Cat back in October after using another vendor for the first 10 months of our business. We were attracted to their pricing and product offerings. I was a bit skeptical to switch because our prior vendor gave us more insight into the progress of each order through it's dashboard and tracking progress to delivery is important to us. What we've experienced working with the Custom Cat team has been great! I'm most pleased with the availability and response time when issues arise. We have experienced issues of customers receiving the wrong merchandise or poorly printed merchandise, (this is the reason that the rating isn't 5 Stars) but it has been a small percentage of the whole though occurring more than we'd like. The team, a few of which I know by name, like Mike and Geena, have been highly responsive and rectified any issues quickly, processed orders manually, and listened whenever feedback was provided. They have always been kind and very helpful. Also, the turnaround time for order fulfillment has been constantly expeditious which is also very important with the pretty steady flow of our business. With about 4 months of experience working with Custom Cat, I'm really glad that we made the switch and often talk about how great it'd would've been to have started with them from the beginning. Great products, great pricing, great service! I know they are working hard to make sure that issues are minimal and appreciate their accountability and expedience when rectifying them. I look forward to revisiting this review and making it 5 stars in the future!