Reviews (276)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a powerful, end-to-end solution for advanced product personalization, from simple items to complex products with hundreds of variations and conditional logic. Live previews are said to boost conversions, and automated print files streamline fulfillment. Many highlight a clean customer interface, strong Shopify integration, and frequent improvements. Support is consistently praised as fast, patient, and proactive, making the learning curve manageable and cost worthwhile.
Refine
-
By rating
I am in the process of setting up my first online store, where I will sell exclusively personalized products.
One of my biggest concerns about the success of my business was the fear that I wouldn’t be able to convince my future customers of the difference between, for example, purchasing a product printed with one of their own photos and a run-of-the-mill product with a pre-set text or vector image.
That is, until I came across Customily. I now no longer have any doubts about convincing customers to buy my products when they can see their photo or text on the product in real time.
After spending a few days unsuccessfully trying to use Customily without any guidance, I decided to accept the offer of one-on-one help via Zoom calls. That was the solution! Personalized help that taught me how to personalize products with Customily step by step and provided practical answers to all my questions.
Now I’m pretty confident using at least the basic Customily tools. When I need help now, I contact the customer service reps, who answer all my questions just as practically.
I’m absolutely convinced of Customily’s value and 100 percent certain that its personalization tools will be the key to my online store’s success.
Thank you for all your help, Customily support team!
Thank you so much for sharing your experience! We’re so happy to hear that Customily has given you confidence as you prepare to launch your first personalized products store. 💜
We know getting started can feel overwhelming, so it’s especially great to hear that the one-on-one training sessions helped everything click and gave you the practical guidance you needed.
Thank you for trusting Customily to be part of your new business. We’re excited to see your store come to life, and our team will be here to support you along the way! 🚀
Jose and the entire Customily team have been incredible partners in bringing our custom patch program to life. From the initial setup through launch, they took the time to understand our vision and worked closely with us to make it a reality.
Jose consistently went above and beyond, working overtime to troubleshoot bugs, resolve unexpected issues, and make sure everything functioned the way we needed it to. His responsiveness, patience, and commitment made all the difference during such an important launch.
We are incredibly grateful for the support we received and could not recommend Jose and the Customily team more highly. They truly care about their customers’ success and will do whatever it takes to help bring a complex program across the finish line.
Thank you so much for this incredible review! We’re happy to hear that Jose and the team were able to help bring your custom patch program to life. Knowing that our support, responsiveness, and problem-solving made a difference during such an important launch means a lot to us.
We’ll be sure to share your kind words with Jose and the entire team. Thank you for trusting Customily with your project. We’re excited to keep supporting you as you grow! 💜
Our team started with apparel customization using Customily and are now expanding into print on demand postcards and other marketing items. Customily's support team, specifically Josema Rodriguez, has been hugely helpful not only with general product set up, but with complex problem solving for conditional features and enhancements. I highly recommend this app and their team.
Thank you so much for the wonderful review! It’s great to hear that Josema has been so helpful with both setup and more complex personalization workflows. We’ll be sure to share your kind words with him. Thank you for your trust and recommendation! 💜
Product awesome. Support even better. What I like even more than that is that Customily takes it's community of users seriously and implements suggestions for product improvements on an on-going basis.
Thank you so much for the amazing feedback! We’re thrilled that you’re enjoying both the product and our support. Listening to our community and continuously improving Customily based on your feedback is incredibly important to us. Thank you for being part of that journey and helping us make Customily even better! 💜
Customily has been a great app for our business and has made personalization much easier for us. Jose was especially helpful, patient, and knowledgeable throughout the setup process. We truly appreciate his excellent support and highly recommend Customily to other businesses.
Thank you so much for your wonderful review! We're delighted to hear that Customily has made personalization easier for your business. It's especially great to know that Jose's patience, knowledge, and guidance helped make your setup process a success. We'll be sure to share your kind words with him.
Thank you for your trust and for recommending Customily to other businesses. We truly appreciate your support and look forward to being part of your continued success! 💜
Exceptional app, unmatched support, and a true business partner
Without Customily, managing thousands of personalized product variations would be impossible for a solo business owner. It is a remarkably robust, end-to-end solution that handles everything from live customer previews (including their amazing AI art features) to automated fulfillment print files.
Beyond the excellent tech stack, their customer support is unmatched. They treat you like a partner, not just a software subscriber. They recently went above and beyond to help me fix a template mistake I made on a production file, getting me right back on track. If you want to build a high-quality customization business, do your research, look at their incredible community tutorials, and choose Customily. They are worth every single star!
Thank you so much for this incredible review! 💜 It truly means a lot to hear that Customily has become such an important part of your business. Helping our merchants succeed is what drives us every day.
Thank you for your trust, your recommendation, and for recognizing the work our team puts into both the platform and the educational resources we create. We're proud to be part of your journey and look forward to supporting your continued growth for many years to come! 🚀
Love the app and the training sessions. I try to get into each session that I can. Easy to follow, filled with much needed information and tips to make Customily easier and better. The instructors are spot on. They know exactly what they're talking about and do a fantastic job. Always a Q&A at the end and give solid information. Thank you Customily, Jacque King
Thank you so much for the wonderful review, Jacque! 💜 We're thrilled to hear you're enjoying both the app and our training sessions.
Our team puts a lot of effort into making each session practical and valuable, so it means a lot to know that the guidance have been helpful. Thank you for being part of our live sessions, we always enjoy having you there and look forward to seeing you in many more! 🚀
I'm not fully up and running with Customily yet, but so far my experience has been excellent. I've had two support sessions, and both were incredibly helpful, patient, and knowledgeable. They took the time to answer my questions and make sure I understood how to set things up for my store.
From what I've seen so far, the app appears to be exactly what I need to offer personalized products and streamline the customization process for my customers. The features are impressive, and I'm excited to continue implementing them in my online store.
A big thank you to the support team for making the onboarding process so much easier. Looking forward to getting everything live and seeing the full potential of Customily!
Thank you so much for your thoughtful review! We're delighted to hear that your experience with Customily has been excellent so far and that our support team was able to make the onboarding process easier and more enjoyable.
We’re excited for you to get everything live and start taking full advantage of the personalization possibilities Customily offers.
Thank you for trusting us with your business. We’ll be here every step of the way as you continue your journey, and we can’t wait to see what you create! 🚀💜
Yes the subscription is not the cheapest but the support you get by customily to launch is worth every cent. Thank you Max for your constant support!
Thank you so much for your feedback! We’re glad you feel the support and guidance you receive make Customily worth the investment. We’ll be sure to share your kind words with Max. Thank you for trusting us with your business! 💜
Daniela is great and very friendly. Been assisting us since the beginning. Great service!
Thank you for the great feedback! We’re so glad Daniela has been there to support you from the very beginning. We’ll be sure to share your kind words with her. Thanks for choosing Customily! 💜
