Customily Product Personalizer

Henri has just been exceptional with the quality of service given to me. Your company has always over delivered each and everytime I have requested help. Each one of the staff have gone over and beyond what I excepted. I thank Henri and every other staff member for their fantastic support. Claude from Brisbane.

There is a learning curve to the software however the support is amazing

Great app and even better support. We ran into a tricky compatibility issue where Customily wasn't loading on product pages built with a third-party page builder (Instant AI Page Builder) — their detection script couldn't recognize the page as a real product page because of how the "Add to cart" button was set up. I reached out to support explaining the issue in detail, and they got it fixed quickly. Really appreciate a team that actually digs into edge cases like this instead of just pointing to generic docs. Highly recommend Customily if you're looking for solid product personalization with support that actually solves problems.

Max was very helpful. He answered all my questions and made my first attempt in launching my product easy.

I’ve been working with Customily and have had a really positive experience with their support team. The one-to-one calls and guided walkthroughs have been a real advantage, especially when getting started. In particular, Jose has been incredibly helpful throughout and continues to provide excellent support whenever needed.
The front end looks professional and user friendly, and once you get familiar with how the software works, it’s possible to create some highly interactive and engaging personalisation templates that are easy for customers to use.
The only area I feel could be improved is the introductory video content. I found some of the tutorials a little difficult to follow due to a noticeable lag between the presenter speaking and the on-screen actions. I think re-recording these videos with a slightly slower pace would make the onboarding process much clearer for new users.

The webinar was clear, helpful and easy to follow. Having a cut off date was a great piece of advise. Thank you also for providing a PDF...That was great! Sidney:)

Excellent help and very understanding!

I couldn’t be happier with both Customily and the outstanding support I received from Josema.

Josema has helped me several times through video calls, taking the time to explain everything step by step and making sure I understood how to set up and get the most out of Customily. His communication is clear, friendly, and professional, and he is incredibly patient.

What impressed me the most is that he goes above and beyond. He even took the initiative to review my website on his own, identified a few improvements, and implemented them for me. That level of proactive support is rare and shows how much he genuinely cares about his customers’ success.

I highly recommend Customily to anyone looking for a powerful personalization solution backed by an exceptional customer success team. Thank you, josema, for your dedication and outstanding service!

Customily provided exceptional support from start to finish on my custom form project. Ngoc was fantastic to work with—responsive, knowledgeable, patient, and genuinely invested in helping me get everything set up correctly. There was quite a bit of back-and-forth as we worked through the details, and he consistently provided clear guidance and solutions. The entire experience was professional, efficient, and pleasant. I'm extremely happy with the final result and grateful for the outstanding customer service.

客服人员真的很好，很耐心的解答，有很多问题都会认真的处理和教学，工作做的很好！除此之外，他们会帮我们很耐心的修改代码，解决了很多问题，真的非常感谢！