Reviews (279)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.
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I have been using this app for approximately four months. It is a very powerful tool, particularly for users who are willing to invest a significant amount of time learning its capabilities. However, the application is not very intuitive. The interface feels clunky and poorly designed, with many tools feeling disconnected from one another. Additionally, the designer experience is especially frustrating. Overall, the app would greatly benefit from a comprehensive overhaul to improve usability, cohesion, and ease of use.
Thank you for taking the time to share such detailed feedback. We truly appreciate you highlighting both the power of the platform and the challenges you’ve experienced.
Customily is designed to support very advanced personalization workflows, which can sometimes make the learning curve steeper, especially at the beginning. That said, your comments about usability, cohesion, and the designer experience are absolutely valid and are areas we’re actively working on improving. We continuously refine the interface and workflows based on merchant feedback like yours, with the goal of making the experience more intuitive without sacrificing flexibility.
If you’re ever open to it, our team is always happy to offer hands-on guidance, tips, or training to help streamline your workflow and reduce friction. Thank you again for your honest input, it helps us build a better product for everyone 💜
The entire team was helpful from the very beginning to implementation. They were efficient and communications were timely. It was a little tricky at first creating a template and option set but after some experimentation I got everything up and running.
Thank you for sharing your experience! We’re thrilled to hear our team supported you from the start and that communication felt smooth and timely. Getting used to templates and option sets can take a little experimentation, and we’re glad to know everything is up and running now. If you ever need a hand with anything else, we’re always here to help!
Terrible experience for 10 months now. The customer care and technical help department send ai emails that are repetitive saying the same thing, "Looks like you haven't responded, we are closing the ticket now." Meanwhile I am flooding their emails demanding help or a full refund as the service was never used and not functional for 11 months. Worse experience of all millions of apps out there on the platforms.$50 x 11 of which they can confirm it is not functional nor has been used? The company's CEO must have been a car salesman through college.
We’re truly sorry to hear about your frustration. Our support team has promptly replied to all your messages, offered multiple one-on-one training calls to help you get set up, and even extended your trial period to ensure you had every opportunity to use the app successfully. We’ve continued trying to make contact and are still more than willing to assist in getting everything running exactly as you need.
We understand how disappointing this situation feels, but please know our team has been doing everything possible to help and remains ready to support you whenever you’re available.
Providing responsive, transparent, and effective assistance to our merchants is always our top priority.
The app itself is still a bit convoluted, not the friendliest UX/UI. However, we've received amazing support from Jose Rodriguez. He has spent a lot of time with us in product creating and has gone above and beyond in suggesting us a scalable setup.
Thank you for taking the time to share your feedback. This is what allows us to keep improving our app and growing stronger.
We’re glad to hear that Jose was able to provide the dedicated support and guidance you needed to build your products and set up a scalable workflow. We know Customily can feel complex at first because of all the powerful customization options, but once everything is in place, it becomes a strong tool for automating and growing your store.
Our team is always here to help if you’d like further assistance or tips to simplify your setup, we’d be happy to make things even easier for you. We truly appreciate your kind words about our team and your trust in Customily!
The onboarding interview turned into a very informative private lesson in how I can offer product designs, with two choices between 24 options each, culminating in 576 possible cpmbination variations from one set of artwork. A gamechanger! Loving the potential!
Thank you for sharing your experience! We’re so glad the onboarding session helped unlock the full potential of what you can do with Customily. It’s amazing to see how one design can turn into so many product variations; that’s exactly the kind of flexibility we want to give merchants.
We’re excited to see what you create! 😍 If you need more assistance, don't hesitate to reach out!
Great tool. Can always find new additions I'd like to see, but they're continuously adding new features and you can tell they're diligently working to be the top player in the game. Excellent customer support. If you have problems 9 times out of 10 they will help you resolve them. Julieta and Augusto go above and beyond to assist and can't thank them enough for all their help.
Thank you for your thoughtful feedback! 😊
We’re thrilled to hear you’re enjoying Customily and noticing the constant improvements we’re working on. It’s wonderful to know our support team, especially Julieta and Augusto, made such a difference for you, we’ll be sure to share your kind words with them. Your support means a lot and motivates us to keep striving to be the best! 💜
Customer support is exceptional.
The app is a bit difficult to use, but all the similar apps are - I've tried 4 or 5 of them in the past 2 weeks.
Customily stands out so far :)
Customily is amazing. I’ve had it for just under a year now and still learning, the customer service team are superb whenever you get stuck & need some help, they explain things really well, and you don’t feel like you have asked a daft question.
I’ve just started watching the lives and I’m picking up more knowledge and ideas, also seeing any new updates too.
Takes a little figuring out and getting used to. The videos and help though are great, it's super easy to figure out how to setup and connect it to your store. From the day we started support has been stellar in getting on top of any issues I have as soon as I submit a form. The follow up in making sure my problems do get solved is equally great. This company is very hands on when it comes to making sure things work for your store and honestly it just continues to improve as they grow. I'm glad we tried it out when we did and haven't looked back since. All the factors for what I was looking for in adding customization for customers to my online store brought me here and the excellent customer service and support is what keeps me using this app because I know I probably would not get this level of help elsewhere. 10/10.
Thank you so much for this thoughtful and detailed review!
We’re so happy to read that Customily has met your expectations. It’s especially rewarding to know that our team has made a real difference in your experience, and we truly appreciate your kind words about our hands-on approach.
Your feedback inspires us to keep improving and growing, and we’re so glad you gave us a try. Thanks for being part of the Customily family... 10/10 right back at you! 💜😉
So very helpful....We are setting up our first Customily product and have a lot of variations to our products and needed some guidance to set up our first item. Jose was very helpful and patient, answered all of our questions and showed us different ways to customize our product through customly. The meeting was easy to set up and we recieved a recorded copy of the meeting after which was helpful when we went back on our own to do some work. A+ in customer service!
