Reviews (278)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful, end-to-end solution for advanced product personalization, from simple items to complex products with hundreds of variations and conditional logic. Live previews are said to boost conversions, and automated print files streamline fulfillment. Many highlight a clean customer interface, strong Shopify integration, and frequent improvements. Support is consistently praised as fast, patient, and proactive, making the learning curve manageable and cost worthwhile.

August 31, 2026

Daniela is great and very friendly. Been assisting us since the beginning. Great service!

Story in glass
Canada
25 days using the app
Customily replied September 1, 2026

Thank you for the great feedback! We’re so glad Daniela has been there to support you from the very beginning. We’ll be sure to share your kind words with her. Thanks for choosing Customily! 💜

August 31, 2026

I've been looking for a t-shirt customiser app to add to my Shopify store for some time without success until I came across Customily.
Daniela in Business Development was excellent and helped with the installation, she was great to work with, friendly and professional.

Dara
customtee.ie

CustomTee.ie
Ireland
About 1 month using the app
Customily replied September 1, 2026

Thank you so much for the wonderful review, Dara! We’re happy that you found Customily after searching for the right solution for your store. It’s also great to hear that Daniela made the installation process smooth, friendly, and professional. We’ll be sure to share your kind words with her. Welcome to Customily! 💜

August 20, 2026

Love the assistance I received from Henri. he's sharp to the point. Identified a tech issue on my product with pinpoint accurancy and saved me loads of time

PetzBff
Australia
6 months using the app
Customily replied August 20, 2026

Thank you for the great feedback! We’re so glad Henri was able to quickly pinpoint the issue and save you valuable time. We’ll be sure to share your kind words with her. We’re always here whenever you need us! 💜

August 14, 2026

I’ve never used an app that has such easy access to get the help and support you need from a team like customily app. Maximiliano and Jose would reply to my emails and walked me through creating the back end of my project. It took a while for me to get it but we’d meet constantly over zoom until I did. The customer service makes everything more worthwhile.

MNM’s Storyhouse
United Kingdom
3 months using the app
Customily replied August 17, 2026

Thank you so much for the wonderful feedback! We’re thrilled to hear that Maximiliano and Jose were there to guide you through the process and make sure you felt confident with your setup. Providing accessible, hands-on support is incredibly important to us. We’ll be sure to share your kind words with them. Thank you for choosing Customily! 💜

August 11, 2026

Very useful, great support team. Daniela Baigorri gave me all the guidence need it to make it work.

Abbott Lineage
United States
About 1 month using the app
Customily replied August 11, 2026

Thank you for the great feedback! We’re so glad Daniela was able to provide the guidance you needed to get everything working smoothly. We’ll be sure to share your kind words with her. We’re always here whenever you need us! 💜

August 5, 2026

At first, the program was a little overwhelming - but with a quick live zoom call, Max answered all of my questions and got me on the right track. The product and support are both incredible. Highly Recommend.

Mad Olive
United States
7 days using the app
Customily replied August 6, 2026

Thank you for the wonderful review! We're so glad Max was able to answer your questions and help you get on the right track. It's great to hear you're enjoying both the app and the support. We truly appreciate your recommendation and are always here whenever you need us! 💜

August 3, 2026

Luciana and Ngoc are amazing - so quick to help with any questions I have during the set up process. Thanks guys!!

Life In Print
Australia
About 1 month using the app
Customily replied August 4, 2026

Thank you so much for the wonderful feedback! We're thrilled to hear that Luciana and Ngoc have been so helpful throughout your setup process. We'll be sure to share your kind words with them.

Thanks for choosing Customily. We're always here if you need anything! 💜

August 4, 2026

Amazing! great service installing the app, works beautifully! much recommended to upgrade your business experience.

ALEPEL
United States
15 days using the app
Customily replied August 5, 2026

Thank you so much for the amazing review! We're thrilled to hear that the installation process went smoothly and that the app is working beautifully for your store. Your recommendation means a lot to us, and we're excited to be part of helping you grow your business. If you ever need anything, we're always here to help! 💜

Edited August 19, 2026

They always come back with suggestions or solutions for my design issues and requests. I'm very happy with their timely responses, as we usually want to fix our product issues right away. When I struggle to understand something, they share a video to show me how to do it, and I'm grateful for this, highly recommend!

Woof & Only
Singapore
2 months using the app
Customily replied August 3, 2026

Thank you for your kind feedback! We're so glad to hear that our support team has been helpful and that their suggestions and answers have helped you learn along the way. Helping our merchants succeed is what we're here for, and we're always happy to assist whenever you need us. Thank you for being part of the Customily community! 💜

July 30, 2026

Henri has just been exceptional with the quality of service given to me. Your company has always over delivered each and everytime I have requested help. Each one of the staff have gone over and beyond what I excepted. I thank Henri and every other staff member for their fantastic support. Claude from Brisbane.

Mad Duck
Australia
6 months using the app
Customily replied July 30, 2026

Thank you so much for your kind words! We're delighted to hear that Henri and the rest of our team have consistently exceeded your expectations.

We’ll be sure to share your feedback with Henri and the entire support team. Your appreciation means a lot to us, and we’re grateful for the opportunity to support you whenever you need help. 💜