Reviews (279)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.
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Amazing tool with exceptional customer support, I use their chat to solve all my problems and their team is amazing!
3 Months update:
Just wanted to update my review, again a strong point of this software is their customer service. While there is a learning curve as their is with any software at first, they have worked with me step by step to always help me solve my problems. I have a complex store with lots of customization options for my products so there are many elements going on, but this has enough options for me to have everything I need. It definitely will make your website stand out for the better.
Thank you so much for your review!!
We're happy to read that you're finding our tool amazing and that our customer support team has been able to assist you effectively.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! ;)
This app has completely changed my store. Customily has allowed me add an incredibly personal touch for my customers and they love the interactive feature that allows them to design their board LIVE in real time - a truly unbelievable customer experience.
But the best part by far is the support. Jose and the entire support team are always there to assist with the more technical aspects and will continue to work with you until you are 100% satisfied with its functionality. Very grateful for Customily and am excited to keep using it and offering it for my customers.
Thank you so much for your glowing review! We're thrilled to hear that Customily has made such a positive impact on your store.
We take great pride in our support team, and it's wonderful to hear that Jose and the rest of the team have been able to assist you with the technical aspects and ensure your satisfaction with the app's functionality. Your satisfaction is our top priority, and we're grateful for the opportunity to support your business.
We look forward to continuing to work with you and seeing how Customily helps enhance your store even further. If you ever need anything else, don't hesitate to reach out. Thank you for choosing Customily!
I can't say enough about the team at Customily. Not only is the custom application top notch but the help the team provided along the way was fantastic! Jose was so knowledgeable and timely with his assistance that is really made (what would normally be frustrating for a non-tech guy) the process enjoyable, seeing your creations come to life. We tried countless other options and development teams but the team at Customily was by far the most helpful. We are looking forward to growing our business with the new design studio and making the process for our customers much more fun as well! Thank you Jose, Morena and the whole Customily team!!
Thank you for your amazing review! :D
We're thrilled to hear about your positive experience with Customily and our team. It's fantastic to know that our custom application has met your expectations and that Jose provided exceptional support throughout the process.
We're committed to continuously improving and providing the best service possible to help you grow your business.
Thank you for choosing Customily, and we look forward to supporting you every step of the way! :)
Fantastic customer service from this app. Best I've ever received since starting my store 6 years ago. Great app, does what it says on the tin. Very happy customer. Sorted out a little problem I originally had, but this was my error and confusion. All was sorted. Highly recommend!
Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you've found our customer service to be fantastic. It's always our goal to provide reliable functionality and excellent service.
If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to support you and your store in the future!
Excellent experience with Customily. The support team and dev team are so helpful. Whenever there are problems using the app, they always reach out to us promptly. They keep upgrading to enhance customer satisfaction with the personalized products. What we love most is the real-time preview - making products much more attractive to customers. Highly recommend!
Thank you for recommending Customily! We're thrilled to hear that you've had an excellent experience with our platform.
Our support and development teams are dedicated to ensuring that our users have a seamless and satisfying experience, and it's heartening to know that their efforts have made a positive impact on your business.
We truly value your feedback, and it motivates us to keep delivering exceptional service. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know.
We wish you continued success with your personalized products, and thank you again for choosing Customily!
Florencia and the Dev Team are miracle workers. We reached out about some of our store's most heavily customized products that needed additional coding and they made the changes within a few days! So impressed with the customer service and our team is really enjoying the hands on control of creating our own templates and option sets. We find the Customily app to be a great add-on to elevate our store and engage our customers. Thank you so much!
Thank you so much for your glowing review! We're thrilled to hear that Florencia and our Dev Team were able to meet your customization needs.
We truly value your feedback, and it motivates us to continue delivering exceptional customer service and innovative solutions. If you ever have more requests or questions, please don't hesitate to reach out. We're here to ensure your experience with our app remains top-notch.
Thanks again for choosing Customily!
Having to leave customily now. Support has become non existant, there are so many bugs with it im losing customers. Absolutely zero help, after years of spending so much with them.
I've lost faith now, and have moved to another app.
Thank you for using Customily for your personalized jewelry and ashes memorials at Featherlings! We're delighted to be part of your website!
If you have any questions or need assistance, feel free to reach out.
Happy customizing!
We've been using Customily to power the personalisation in our product range, and it's been a game changer! The platform is easy to use, reliable, and gives our customers a seamless design experience with real-time previews. It’s helped us launch new, meaningful products that our customers absolutely love. Highly recommend!
— Katie J Design and Events
Thanks for your kind review :)
We're super happy to be helpful to you and your business! Let's keep growing together!!
EDIT: I changed my review: recently our store has encountered many bugs and preview errors that Customily took forever to fix, even though we've contacted their support team and waited according to their processing timeline. No fixes or improvements whatsoever so far. The errors found in the webpage and in confirmation emails sent out are causing us many tiring communications with customers. Thinking of moving to another app.
Thank you so much for your fantastic review and for recommending Customily! We're thrilled to hear that our app meets your requirements and serves your needs for personalizing POD (Print-On-Demand) products.
Our development team is actively working on bringing exciting updates to the app, so you can expect even more functionalities and improvements in the future.
We're dedicated to delivering a top-notch app, and your positive feedback motivates us to keep improving.
If you ever have any suggestions or feedback, please feel free to share them with us. We're grateful for your support, and we look forward to providing you with an even better experience as we move forward :)
It takes 1-2 days before figure the app out how it works, when you get that this app. Is awesome, and the support is one of the best, they go the extra mile for you to look at things.
Thank you for sharing your experience! We’re glad to hear that once you got the hang of it, the app became a great tool for you. It’s also wonderful to know our support team made a difference by going the extra mile. We truly appreciate your feedback and are always here if you need anything! 💜
