Reviews (279)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.
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Flor is great - really educational, patient and friendly! Thanks so much for your assistance!
Thank you for the kind words! We’re so glad to hear Flor made such a positive impact with her patience and guidance. We’ll be sure to share your feedback with her, she’ll really appreciate it. Thanks again for your support! 💜
My experience with this app has been nothing but exceptional. The support I have received has been so helpful & I especially loved my set-up call with Luciana, who really helped me understand how to use the app.
Would highly recommend Customily!
Thank you so much for your wonderful review! We’re thrilled to hear your experience has been exceptional and that the support team made a real difference. Luciana will be especially happy to know her setup call helped you feel confident using the app. We truly appreciate your recommendation! 💞 If you need more help, don't hesitate to reach out to us again!
Customily has been a great solution for our store. It allows us to offer a high level of customization while maintaining a clean and professional experience for our customers.
The flexibility of the tool is impressive, especially for products with multiple variations like ours. Once the structure is properly set, it becomes a very powerful system.
I’d also like to highlight the support team — they have been extremely helpful, responsive, and patient throughout the entire setup process. This made a big difference, especially during the initial learning curve.
Highly recommended.
Super goede customer service. Zelf een video opgenomen voor me hoe ik ik e.e.a moet instellen. Heeft me enorm geholpen om het te begrijpen.
Best support I have ever met.
Thank you so much! We’re thrilled to hear that. Our team will be really happy to know their support made such an impression. We’re always here whenever you need us! 💜
Customily has been a great app for our store. The service is very good, the customization features are powerful, and it has helped us offer a much better experience to our customers.
I also want to highlight the support team, especially Josema. The service has been excellent — always attentive, helpful, and willing to assist whenever needed. That kind of support makes a big difference.
We are very happy with the app and with the overall experience.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Customily has helped you enhance your store and deliver a better experience to your customers.
We truly appreciate your trust and are very happy to have you as part of the Customily community! 💜 If you need more help, don't hesitate to reach out again!
App has a bit of a learning curve, but support has been really helpful getting launched, especially Florencia Diaz! I lucked out in the live chat with her as my agent cause she made everything super clear and even set up a few steps so I could see how everything should be connected. Really appreciate the help Flor!
Thank you for sharing your experience! We’re glad to hear our support team helped you get through the initial learning curve. Florencia will be especially happy to read your kind words. We’ll be sure to pass them along. It’s great to know she was able to clarify things and show how everything connects. We really appreciate you taking the time to share this! 💜
I am always SO impressed by their customer service. They have solutions for everything. 10/10!!
Thank you so much for the amazing feedback!
We’re thrilled to hear that our customer service continues to impress you. Helping our merchants find solutions is exactly what we strive for every day.
If you need further help, you know how to reach us ;)
NGOC from customer support helped me greatly with something i was trying to figure out for days. God bless him. if i can have my choice of which customer service rep it would be him every trip.
Thank you so much for your kind words! We’re thrilled to hear that Ngoc was able to help you solve something that had been challenging for days. That kind of impact is exactly what we strive for. We’ll definitely share your message with him, he’ll truly appreciate it! And don’t worry, whenever he’s available, he’ll always be happy to assist you again 😊
I am still learning how to use Customily and whereas it is challenging for a newbie like me, the customer support is incredible! They are there to walk you through it! Do not hesitate to give them a try!!!
