Reviews (278)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.
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Oriana provided service above and beyond to help us get our custom product (a very complicated one!) up and running. I could not have got this far without her help. She was thoughtful, attentive, solution-oriented, and patient with a new learner.
Thank you so much for this wonderful feedback! We’re thrilled to hear that Oriana went above and beyond to help you get such a complex custom product up and running. She truly reflects how we aim to support our merchants, especially when they’re just getting started. We’ll be sure to share your kind words with her! If you need further assistance, don't hesitate to reach out! 💜
It's been a pleasure to deal with the team at Customily from the very beginning. Extremely professional and responsive and they will do anything to make the app work all the time.
Thank you for the kind words! We’re delighted to hear that working with the Customily team has been a pleasure from day one. Our goal is always to be professional, responsive, and proactive in making sure everything runs smoothly for our merchants. We truly appreciate your feedback and your trust in us! 💜
Customily has been amazing, especially Jose's customer service. He has been one of the best customer service reps we've come across ever!!
Thank you so much for the kind words! We’re happy to hear that Customily has been amazing for you and that Jose made such a strong impression. We’ll be sure to share your feedback with him.
We truly appreciate you taking the time to share this! 💜
If you need further assistance, don't hesitate to reach out!
I recently changed theme and couldn't get customily to intergrate correctly.
Oriana over e-mail fixed the issue quickly and now my new site is up and running.
Very happy with their customer service and always have been.
It's user-friendly both on the back end and the customer facing side. The support team is quick to respond in a friendly and knowledgeable manner.
Thank you for the great review! We’re happy to hear that Customily feels easy to use both behind the scenes and for your customers. We’re always here whenever you need us! 💜
Once again, Jose took the time to help me with some edits to the app so we can get our site launched. He is great to work with, very patient and knowledgeable. Highly recommend him.
Thank you for the wonderful feedback! We’re happy to hear that Jose was patient, understanding, and supportive in helping you reach your goals. We’ll be sure to share your kind words with him, he’ll really appreciate it! If you need further help, don't hesitate to reach out!
I love this app and the support is great, as well. Can't wait to see the results that making these designs will bring. Flor went above and beyond to assist me at the end of her shift. She provided excellent service and provided a video so I could see what needed to be done. Thank you so much! Oriana was outstanding, she resolved my issue in one chat. Ngoc, Brian, Julieta and the entire team are invaluable and always spend time to complete the help I need during my call or send follow up. I love the results that I'm seeing of the Personalizable items I have in my store. Can't wait until there are many more.
Thank you for your kind words! We’re thrilled to hear you’re loving the app and our support team. If you need assistance, don't hesitate to reach out, we're here to help!
I had a great experience working with Jose from Customily. He was professional, responsive, and very knowledgeable throughout the entire process. Jose took the time to answer my questions clearly and made sure everything was handled smoothly from start to finish. I really appreciated his attention to detail and friendly approach—it made the whole experience easy and stress-free. I would highly recommend working with him!
Thank you for such a thoughtful review! We’re happy to hear that Jose made your experience smooth, stress-free, and enjoyable. His professionalism and attention to detail are qualities we value deeply, and we’ll be sure to share your kind words with him. We truly appreciate your recommendation! 💜 If you need more assistance, don't hesitate to reach out to us again! We're here to help!
Cecilia and Flor helped me today and they are both also absolutely amazing to work with! Very familiar with the app inside out and fast to troubleshoot. Celia is good at teaching to how to "fish" besides giving me "fishes". Flor is very organized and provided me with great advice to keep my files in the workflow organized. Together they helped me achieve my goal today.
Thank you for such a thoughtful review! 💜
We’re thrilled to hear that Oriana and our support team made your onboarding experience smooth and enjoyable. Your kind words about their patience, knowledge, and dedication mean a lot, and we’ll be sure to share your feedback with them. It’s also wonderful to know you’re finding the app to be the best fit for your needs. We’re grateful for your recommendation and excited to keep supporting your store’s success!
Custom App is an excellent choice — easy and enjoyable to use, with outstanding support from Ngoc, who always responds promptly and professionally.
Thank you for your wonderful review! We’re delighted to hear that you find the app easy and enjoyable to use, and that Ngoc’s prompt and professional support has made your experience even better. We’ll be sure to share your feedback with him!
If you need help, don't hesitate to reach out!
