Reviews (354)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is powerful for extending Shopify’s customer registration and profiles, especially for B2B and wholesale. They use it for advanced forms with conditional logic, document uploads, email verification, and separate retail/wholesale flows, all mapped to metafields and tags. Many highlight secure customer self‑service for account edits, smooth tax/VAT onboarding, strong Shopify Flow integration, reliable performance, and exceptionally responsive, proactive support.

May 13, 2026

An actual onboarding process would be nice. I mean, an actual human to show me around the tool on a zoom or at minimum a live webinar. They just send you to support pages to get started. $60 a month for a tool that's going to be live on my site indefinitely is a cash cow. You'd think they'd help it get started a little bit better. Way more coding than I anticipated.

Orska Rituals
United States
30 days using the app
Helium replied May 21, 2026

Thank you so much for this review. Our support team has been in touch with you and we thank you for letting us address your concerns. We've enjoyed getting to help you via support and are always ready to chat whenever you need us 😎

May 8, 2026

郵便番号を入れて住所を自動入力できるようになるとなおいい

elmi(エルミー)|コスメとスキンケアのオンラインストア
Japan
9 days using the app
Helium replied May 21, 2026

住所の自動入力に関するご提案、誠にありがとうございます。弊社では常に機能の改善・拡充に取り組んでおり、皆様からのフィードバックを大変貴重なものとして受け止めております。また、お忙しい中、時間を割いてレビューをお寄せいただき重ねて御礼申し上げます。

January 16, 2026

日本語表示があればいいな

pd9
Japan
26 days using the app
Helium replied January 20, 2026

貴重なご意見ありがとうございます。私たちは常にアプリの改善に取り組んでおり、日本の加盟店の皆様が私たちを頼りにしてくださっていることを承知しております。いただいたご意見は担当チームに共有いたしました。改めてレビューをお寄せいただきありがとうございました。

Thank you for this feedback. We are always working on ways to improve our app and we know that our Japanese merchants depend on us. Our team has been alerted to your feedback, and thank you again for leaving this review.

Edited March 12, 2019

We installed the product and used it for a few months. When we had a problem with it we contacted for assistance disabling it, but support responses were very slow. We ended up removing it due to lack of timely assistance.

Coquetry Clothing
United States
3 months using the app
June 24, 2026

Ultimate Tile & Stone
Canada
4 months using the app
Helium replied June 29, 2026

We appreciate you taking the time to leave us this review. Don't hesitate to reach out and tell us how we can improve Customer Fields and make it better for every merchant.

June 15, 2026

リポCテストストア
Japan
Over 2 years using the app
Helium replied June 15, 2026

レビューを投稿していただき、ありがとうございます。5つ星の評価をいただけるアプリにするために、どのような改善ができるかぜひお聞かせください。

May 11, 2026

TiPY Keyboard
Austria
2 months using the app
February 26, 2026

JOSEMOON
Japan
8 months using the app
Helium replied February 26, 2026

この度はレビューをご投稿いただき、誠にありがとうございます。お客様と貴店をより良くサポートできるよう、アプリの改善点についてご意見をお聞かせください。

January 16, 2026

Moire - Hair Affairs
Germany
24 days using the app
Helium replied January 20, 2026

Vielen Dank für Ihr Feedback. Wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, diese Bewertung abzugeben. Bitte teilen Sie uns mit, ob wir unsere App in irgendeiner Weise verbessern können, um sie für Sie noch benutzerfreundlicher zu gestalten.

Thank you for this feedback. We appreciate you taking the time to leave this review. Please let us know if there is any improvement we can make to our app that will improve it for you.

January 15, 2026

A&B Wholesale Market Inc
United States
Almost 2 years using the app
Helium replied January 15, 2026

Thank you for this review! If you have any suggestions or thoughts on how to improve our app, we'd love to hear it. Love the flowers and foliage, and again, thanks for leaving us a review 🤩