Reviews (354)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is powerful for extending Shopify’s customer registration and profiles, especially for B2B and wholesale. They use it for advanced forms with conditional logic, document uploads, email verification, and separate retail/wholesale flows, all mapped to metafields and tags. Many highlight secure customer self‑service for account edits, smooth tax/VAT onboarding, strong Shopify Flow integration, reliable performance, and exceptionally responsive, proactive support.

July 30, 2026

tags are confusing.

Dealers MicroDOT
United States
Over 4 years using the app
Helium replied July 31, 2026

So sorry to hear that. I get it, I've spent a lot of time trying to learn the ins and outs of customer tagging in Shopify 😵‍💫
Fortunately, we are here to help! We've got helpful videos and a Customer Success team that is second to none! Please reach out to us and we'd love to walk through the process with you and clear up some of the confusion.

December 30, 2025

Really good customer service, fairly full-featured and pretty easy to use customer form/registration app. There is a decently-documented API for hooking into form events. I would like to be able to add html to form labels, and also have built-in integration with Google Analytics.

Lawnbright
United States
Over 5 years using the app
Helium replied December 31, 2025

Thank you for the review and for the candid feedback 🤩 We are already discussing with the team the merits of a GA integration.
Please reach out to us with any other thoughts on how to make Customer Fields better, and we hope you have a wonderful new year 🥳

June 27, 2025

For my client, there was a business requirement to collect a lot more customer information than Shopify native could do. As we have also enabled Sparklayer for their b2b business we needed a tool that would work flawlessly with both Shopify and Sparklayer. Helium Customer Fields is easy to use, reliable and while some configuration issues occurred initially, support was prompt and the client is working as desired. Documentation was a bit slim on the ground when I first implemented things, but once I understood their process, it all got easy. Recommended.

J B & D Company Ltd.
Canada
9 months using the app
Helium replied June 30, 2025

Love this review! We built CF because merchants needed custom data collected during registration and it's great to hear that we're still providing exact and robust solutions. We love Sparklayer and have many shops that use both CF and Sparklayer in tandem to accomplish their goals. Thank you for taking the time to leave this review, and please don't hesitate to reach out to us with any further questions, concerns, or even thoughts on what you'd like to see our app do 😎

Edited July 10, 2018

Developer is very responsive to customers. I appreciate that.

Petshow
United States
Over 2 years using the app
September 8, 2026

Aisle & Altar Designs
United States
5 months using the app
Helium replied September 9, 2026

Thank you for this review. We hope to continue providing your site the tool it needs for wholesale registration.

August 28, 2026

Images D'Orient USA
United States
Over 1 year using the app
Helium replied September 1, 2026

Thank you for leaving this review! We don't have to tell you this, but each review is like a tile in a giant mosaic: telling merchants which apps are worth their trust. We greatly appreciate the love.

August 28, 2026

Royal Key Supply
United States
About 1 year using the app
Helium replied September 1, 2026

We needed a new key cut the other day and you could have been the ones who sold the locksmith their key cutter! Thank you for leaving this review and for equipping others to bail us out when we accidentally lock the milk in the hot car... again.

July 18, 2026

Woof
Sweden
2 days using the app
April 23, 2026

Einfachversorgen
Germany
6 months using the app
Helium replied April 23, 2026

Vielen Dank für diese Bewertung. Wir hoffen, dass unsere App Ihrem Geschäft auch weiterhin genau die Lösung bietet, die es benötigt. Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu hinterlassen.

March 24, 2026

Doctors Peptides
United States
5 months using the app
Helium replied March 30, 2026

Thank you for taking the time to review our app 🤩 Let us know if there's anything we can do to get that last star ⭐️