Reviews (224)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable all‑in‑one tool for WhatsApp marketing and support with smooth Shopify integration. They highlight automated order updates, post‑purchase flows, and targeted broadcasts that boost engagement and reduce manual work. Teams like the unified inbox across channels and stores, intuitive setup, and solid mobile app. Many say it improves operations, customer satisfaction, and conversions, with responsive, hands‑on support and good value pricing.
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Great support team. It's easy to setup and they explain the dashboard quite well. The pricing seems better than most competitors. I had enabled this for months without using it but they were kind enough to refund the unused subscription amount. Would definitely recommend this tool to all brand owners.
Hi Team Xiara,
Really appreciate you sharing your experience in such detail! It's great to hear that our team made the setup easy and helped you get comfortable with the dashboard.
We also believe in being fair to our customers, so we're glad we could work out a satisfactory resolution regarding your unused subscription.
Thanks again for the recommendation and for giving DelightChat a chance. It means a lot!
– Balaji from DelightChat Support Team
We've been using DelightChat for the past 2.5-3 years, and it's been fantastic. It seamlessly brings all our social media channels and emails into one place, making day-to-day customer support and automations incredibly simple and efficient.
What truly stands out is their support team. Whenever we've reached out, they've been prompt, helpful, and have typically resolved our queries within 2-4 hours. It's been a dependable platform that has significantly streamlined our customer support operations.
Hi Team Boldiful,
It means a lot to know that DelightChat has been a dependable part of your customer support operations for nearly three years. Thank you for sharing such a thoughtful review and for highlighting the prompt support you’ve received from our team.
We’re really grateful for your continued trust and look forward to supporting you for many more years.
– Nithya from DelightChat Support Team
We recently started using DelightChat for our WhatsApp automations and broadcast messaging, and it’s been a great addition to our workflow.
It has significantly reduced the amount of manual effort involved in customer communication while helping us respond more consistently and efficiently. The automation features have streamlined several repetitive tasks, allowing our team to focus on more meaningful customer interactions.
The result has been a noticeable improvement in both customer satisfaction and the overall customer experience.
A special mention to the DelightChat support team as well—they’ve been incredibly responsive and helpful whenever we’ve needed assistance, making the onboarding and day-to-day experience smooth and hassle-free.
Overall, we’ve had a very positive experience and are happy to recommend DelightChat to businesses looking to streamline their customer communication.
Thank you so much for taking the time to share such a thoughtful review! 💛
We're delighted to hear that DelightChat has helped streamline your WhatsApp automation and customer communication while reducing manual effort for your team. It means a lot to know our support team has been able to make your onboarding and day-to-day experience smooth as well.
Thank you for trusting us, and we look forward to supporting your continued growth.
– Balaji from DelightChat Support Team
onboarding integration was very smooth. plantform is realy simple to understand and start using.
Hi Team Serene Snaana,
So happy to hear that your onboarding went smoothly and that you found DelightChat easy to get started with! We know setting up a new platform can sometimes feel overwhelming, so it's great to know your experience was straightforward.
We're here whenever you need a hand as you explore more of the platform.
– Dharmapriya from DelightChat Support Team
great service, thanks
Hi Team Kids Library Kenya,
Thank you for taking a moment to appreciate our service! It's always encouraging to hear that our team's efforts are making a difference.
We're happy to help whenever you need us. Wishing your business continued success!
– Dharmapriya from DelightChat Support Team
Very helpful
Hi Team Marlea Monte Carlo,
Thank you for the 5 stars and your kind feedback! We're glad our team could be helpful during your early days with DelightChat.
We hope to make your experience even better as you continue using the platform.
– Nithya from DelightChat Support Team
The customer care service is very prompt & helpful.
Thank you for your continued trust in DelightChat over the years!
We're thrilled to hear that you've found our customer support prompt and helpful. Your support means a lot to us.
– Nithya from DelightChat Support Team
We’ve been using DelightChat for our Shopify store and the experience has been excellent.
The WhatsApp integration works smoothly, and the automation capabilities allow us to manage order updates and customer communication efficiently. The setup is flexible and powerful, especially when combined with Shopify Flow.
What really stands out is the support team — fast, responsive, and genuinely helpful. They quickly identified and fixed a complex issue related to international phone numbers and delivery events.
Overall, this app is a great solution for anyone looking to streamline customer communication and improve the post-purchase experience. Highly recommended.!!
Hi Koshermarket team,
Thank you so much for taking the time to share such a detailed review!
We're delighted to hear that DelightChat has been helping your team streamline customer communication and automate order updates through WhatsApp. It's especially rewarding to know that our support team was able to quickly identify and resolve the issue around international phone numbers and delivery events.
We truly appreciate your kind words about our Shopify and especially Shopify Flow integrations, and we're grateful to be part of your growth journey. Thank you again for your recommendation and support!
– Balaji from DelightChat Support Team
Great assistance
Thank you, Greenfish team!
We're delighted to hear that our team was able to assist you. We appreciate your support and look forward to continuing to help your business grow.
– Nithya from DelightChat Support Team
The team is giving me good help and support on my very difficult step, which I FACE IN DELIGHTCHAT
Thank you so much for your kind review!
We're glad our team could support you through the challenges you faced during setup and onboarding. Helping our customers every step of the way is what we strive for.
– Balaji from DelightChat Support Team
