Reviews (223)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a reliable all‑in‑one tool for WhatsApp marketing and support with smooth Shopify integration. They highlight automated order updates, post‑purchase flows, and targeted broadcasts that boost engagement and reduce manual work. Teams like the unified inbox across channels and stores, intuitive setup, and solid mobile app. Many say it improves operations, customer satisfaction, and conversions, with responsive, hands‑on support and good value pricing.
Refine
-
By rating
Instagram automation can be incorporated like whatsapp, WhatsApp automation response system can be improved with more customisable features and seller support could be improved. Add the option for workflow automation (drag & drop) method. Rest all the support is good.
Hi Team Simply Kids,
Thank you for your feedback and kind words about our support! We really appreciate the thoughtful suggestions on improving automation and workflows. We’ve noted them and will pass them along to our product team. Your input helps us get better every day.
– Dharmapriya from DelightChat Support Team
Delight Chat is useful sofware for handling CRM. It helps in Instagram, facebook, whatsapp Automations as well. We use it for retention marketing by sending WhatsApp broadcasts regularly.
Hi Team The Messy Corner,
Thank you for the fantastic review! We’re so glad to hear that DelightChat is helping you streamline CRM and run effective retention campaigns. It’s amazing to see brands like yours make the most of WhatsApp and social media automation - we’re always here to support your growth.
– Dharmapriya from DelightChat Support Team
The app is a bit technical but the customer support from the team is good & hands on
however, I would definitely recommend some changes/upgradation
- The automation WhatsApp chat should show in the dashboard so the WhatsApp data/contact details of customers would be collected much more conveniently
- It should be easier for a customer to give submit review (love this feature on Zoko. You guys should definitely check it out)
-
Hi Team Presh Beauti,
Thank you so much for the detailed feedback and your kind words about our support team! We really appreciate your suggestions. We’ve noted this and will discuss it with our product team. In regards to making it easier for your customers to leave reviews, we are aiming to launch in-app review collection within the next four weeks. Your insights help us improve, and we’re grateful to have you on this journey with us!
– Baz from DelightChat Support Team
would like to sincerely thank your team for the exceptional service we have experienced. Your platform has provided everything we need for effective customer service and communication.
Whenever we faced technical issues, your team responded promptly and worked efficiently to resolve them. We truly appreciate your dedication and support.
Additionally, we hope to see the feature requests we submitted implemented soon, as we’ve come to expect your quick and proactive approach. Thank you once again for your outstanding teamwork and the productive collaboration between our teams.
Hi Team i-Watch Egypt,
We’re truly grateful for your kind and detailed feedback. It’s been a pleasure supporting your team, and we’re thrilled that DelightChat has helped streamline your communication and service needs. We also appreciate your feature suggestions and are continuously working to enhance the platform. Thank you for being such a fantastic partner - we look forward to growing together!
– Dharmapriya from DelightChat Support Team
Great omnichannel marketing tool. Used DelightChat for WhatsApp and Instagram automations. It had all the features that we were looking for and it cost effective too. The support team is very helpful and responds quickly to all queries.
Hi Team Burnlab,
Thank you for the amazing feedback! We're delighted that DelightChat ticked all the boxes for your marketing needs and that our support team has been helpful and responsive. We’re always here to help you grow!
– Balaji from DelightChat Support Team
At ZERO Makeup, DelightChat has proven to be a valuable tool for streamlining our WhatsApp and social media message automation. It serves as an effective one-window solution to manage conversations across multiple stores, improving team efficiency and response times.
The platform’s integration with Shopify and automation workflows has enhanced our customer engagement, especially within our community channels. However, we recommend more detailed customization and reporting features to better support growing D2C brands.
Overall, a solid solution for centralizing support and scaling communication.
Hi Team ZERO Makeup,
Thank you for such a thoughtful review! We’re delighted to know that DelightChat has helped your team improve efficiency and customer engagement across multiple stores. It’s always a pleasure to support forward-thinking teams like yours!
– Nithya from DelightChat Support Team
We recently onboarded with DelightChat and have had a positive experience. Their support team is highly responsive and provided swift assistance during the integration process. Whenever an issue arose, they addressed it promptly. We required a platform that could integrate various customer service channels such as WhatsApp, email, and social media inboxes, and DelightChat offers all the essential features we need for our business. Highly recommended!
Hi Team Athletix.ae,
Thank you for your kind words and for choosing DelightChat! We’re delighted to hear that your onboarding experience has been smooth and that our support team was able to assist you promptly during the integration. It's great to know that our platform meets your multi-channel support needs across WhatsApp, email, and social media. We truly appreciate your recommendation and look forward to continuing to support your Business!
Regards,
Thejus
DelightChat has been an indispensable tool for managing our communication channels for the past couple of years. Its user-friendly interface and marketing features have made handling customer interactions a breeze. From streamlining inquiries across platforms to ensuring every message is addressed promptly, the app has consistently delivered exceptional performance.
Apart from that, they have an outstanding team. Their promptness in resolving any queries or concerns is remarkable, ensuring uninterrupted service and peace of mind for businesses like ours. If you're looking for a reliable communication solution that pairs ever-changing digital marketing niche with stellar support, DelightChat is the perfect choice!
Hi Team AllThatGrows,
Thank you so much for your kind and detailed feedback! We’re thrilled to hear that DelightChat has become an indispensable tool for managing your communication channels and that our user-friendly interface and marketing features have made customer interactions seamless. It’s wonderful to know that our support team has been able to assist you promptly and effectively. We’re honoured that you trust us to help your business thrive, and we’ll continue to provide the best service possible. Thank you for recommending DelightChat as the perfect solution!
Regards,
Thejus
Delight Chat offers all the whatsapp related functionalities we need- customer service, marketing, automations etc. We've been using it for over a year now, and are very happy with the product and specially their service - which is lightning fast!
Hi Team Flaming Koala,
Thank you so much for your kind words and for being a valued customer for over a year! We're thrilled to hear that DelightChat meets all your WhatsApp needs, from customer service to marketing and automations. It’s especially rewarding to know that our fast service has made a positive impact. Your satisfaction motivates us to keep improving and delivering the best experience. Thank you for trusting us!
Regards,
Thejus
DelightChat is very effective customer support app, and it combine all channels at one place. The Support are very helpful, and very fast.
Just the app configuration and interface is a bit difficult, but it’s just one time to go and everything then goes smooth and easy.
Highly recommend.
Hi Team Oshoplin,
Thank you for your valuable feedback and recommendation! We're glad to hear that DelightChat has been effective in unifying all your support channels and that our team has been fast and helpful. We appreciate your note on the app configuration and interface—it’s something we’re always working to improve. Once set up, we’re thrilled that the platform has been smooth and easy for you. We’re always here to help if you need any assistance!
Regards,
Thejus
