Reviews (223)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable all‑in‑one tool for WhatsApp marketing and support with smooth Shopify integration. They highlight automated order updates, post‑purchase flows, and targeted broadcasts that boost engagement and reduce manual work. Teams like the unified inbox across channels and stores, intuitive setup, and solid mobile app. Many say it improves operations, customer satisfaction, and conversions, with responsive, hands‑on support and good value pricing.
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Thank you Priya Maam for helping and being available throughout to fix the problem, excellent support
Thank you for your wonderful feedback!
We're delighted to hear that Dharmapriya was able to assist you and help resolve the issue. Your appreciation means a lot to us, and we'll be sure to share your kind words with her.
– Nithya from DelightChat Support Team
dharamapriya was very kind and helpful in settig up. very patient
Thank you so much for the kind words!
We're thrilled to hear that Dharmapriya made your setup experience smooth and was able to patiently guide you through the process. We'll be sure to pass along your feedback.
– Balaji from DelightChat Support Team
Excellent customer support
Thank you so much for your kind words, Jewelpop team!
Providing responsive and helpful support is something we care deeply about, and we're glad you've had a positive experience with our team.
– Dharmapriya from DelightChat Support Team
easy process
Thank you for the wonderful review!
We're happy to hear that your onboarding and setup experience was smooth and easy. We're always here if you need any assistance along the way.
– Balaji from DelightChat Support Team
DelightChat has been a great experience so far. The platform is clean, easy to use, and makes WhatsApp and customer support management much more organized. The team is responsive, onboarding is smooth, and automation features save a lot of time. Highly recommended for D2C brands looking to improve customer communication and retention.
Thank you so much for the kind words! 🙌
We’re thrilled to hear that DelightChat has helped simplify your support operations and save you time through WhatsApp marekting and transactional automations.
It’s been a pleasure supporting your team. Here’s to even better communication and growth ahead!
- Dharmapriya from DelightChat Support Team
We’ve had a great experience using DelightChat. The platform is very easy to use and helps us manage customer conversations smoothly across different channels. What really stands out is their customer support-absolutely top-notch, quick to respond, and extremely supportive whenever we need help. The team genuinely cares about solving issues and guiding us properly. Overall, DelightChat is a reliable, efficient, and well-built product. Highly recommended for any business looking to improve customer communication
Really appreciate the lovely feedback! 💬
We’re so glad to hear that our omnichannel platform and support team are making a real difference for you. It's always our goal to be a reliable and responsive partner to your business.
Thank you for the trust and recommendation! 💛
- Nithya from DelightChat Support Team
Been using it for over 8 months now for Advi Blouses, and it’s honestly been a smooth experience. The team is extremely supportive, and the platform is easy to use even if you don’t come from a technical background. Nitya and Balaji have been a huge help, always quick to respond and genuinely patient with every query. It’s reassuring to know there’s a real team backing you when you need support.
Thank you so much for this heartfelt review! We’re beyond happy to hear that DelightChat has made your journey smoother, especially without a technical background.
Always here when you need us.
– Nithya from DelightChat Support Team
Title: Smooth Setup & Excellent Support
Review:
We’ve been using this app for our Linen Culture store, and it’s been a great experience so far! The setup was simple, and the support team is quick and very helpful whenever we need assistance.
The app works smoothly with Shopify — perfect for managing our orders, customer chats, and automations. Highly recommended for anyone looking to streamline their store operations and improve customer experience.
— Linen Culture (www.linenculture.in)
Hi Team Linen Culture,
Thank you for such a thoughtful and detailed review! We’re thrilled to know DelightChat is helping your team streamline communication, orders, and automations and that the setup was smooth. It’s a pleasure supporting your journey, and we’re here whenever you need us.
– Dharmapriya from DelightChat Support Team
The features all sound great. I was confident that once we setup, that this would have been the application that we would go with to support our customers and more. But trying to setup Facebook and Instagram would complete with Facebook DM and Instagram DM. They couldn't figure out how to use it while I waited to message with their support once per day and see that it might have taken weeks to get a fix. If you are in the USA, beware that there hours are the opposite of ours and you will only be able to send and receive a message once per day, unless you stay up all night to answer them. I feel that they dont know the tech side of the product so well. The lady that we dealt with was very nice and accomodating in the onboarding call, but that is not enough to ignore that the product would not setup properly. If you try it and all sets up well from the start, then I would go for it. But I wont waste many days in limbo whil they "might" get it fixed.
Hi Jeffrey,
Thank you for your detailed feedback, and we sincerely apologize for the frustrating experience you faced during setup. We understand how disappointing it must have been to wait on support while dealing with critical integrations like Instagram DMs.
Our support team is currently based in one timezone, and while we strive to be as responsive and hands-on as possible, we recognize that this can cause delays for merchants in other regions, especially during setup. We're truly sorry again for the inconvenience caused.
Additionally, Meta has made certain changes that affect IG DM access based on geography and account type, which has introduced new challenges outside our control. That said, we take full ownership of the onboarding experience and are actively working on clearer communication and faster resolutions.
We’re grateful for your initial trust, and if you’re open to giving it another try, we’d love the chance to get everything working right from the start.
– Baz from DelightChat
I have been using Delight Chat for more than 6 months now and I think this is the right time to provide the review for this app. Delight Chat provides omni channel means that all our social media messages or post comments are accumulated in the delight chat dashboard and we can send reply to users from delight chat directly. Their mobile app also works quite fine. I wont say its top notch as there are some issues with their mobile app notifications. Regarding Broadcast messages, they provide a feature of sending 10 images as a carousel card which is very useful and every card has a CTA button with a separate link to take user to the corresponding product page. I have not seen any other app which provides 10 cards in their single broadcast message. All in all, these guys are doing good work at this price point. I have used interakt before but creating braodcast on that platform was a hassle for me. Support was also not good but Delight Chat has better support system and the omni channel at the same price point. One more important point is that they dont charge any markup on utility or marketing messages.
Hi Team Myshkaa,
Thank you for taking the time to share such a detailed and insightful review! We're thrilled to hear that you've found value in our omnichannel features, carousel broadcasts, and support and that it's been a better experience than other platforms you've tried.
We also appreciate the honest feedback around mobile app notifications. It's on our radar, and your input helps us prioritize what matters most to our users. We’re committed to improving every day, and it means a lot to have you with us on the journey.
– Dharmapriya from DelightChat Support Team
