Reviews (130)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for flexible, distance‑based local delivery pricing when Shopify’s native tools fall short. They like setting minimum plus per‑mile fees, radius‑based zones, and rules by product weight, often alongside Zapiet. Many say it’s easy to configure, highly accurate, and saves custom‑development costs. Long‑time users call it essential for their businesses, and consistently praise the fast, hands‑on, and tailored support.
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Jessica, what an amazing service you provided. If only all everyone was like you. An absolute gem!!!!
Great team. They were very responsive. Joe and Jessica set me up!
The support given by the team has always been exceptional. Which is also what matters the most when things are not working. Based on my personal experience, I have gotten the support from the team multiple times and personally this time Genesis who is from the support team has taken her time to deepdive into an issue that was difficult to solve.
Rutvik was exceptional help and rectified all the issues I had which now allowed my business to begin operating, would recommend.
Genesis was amazing! Took care of our issue right away. Very kind and patient and reassured me it would be figured out. Thank you so very much!! Smiles :)
Spoke with a support rep (Stephane) to figure out how to add a feature to my store, and not only did he help with my concern, but he fixed another error I wasn't aware of. Very helpful and quick!
The AI Bot was good, but my question was a bit deeper = Betty was amazing and really helped me solve the issue
Hello,
I’m so pleased to hear that we were able to help and successfully resolve the rate issue. Ensuring everything works smoothly for our merchants is always our goal.
If you need any assistance in the future, we’re just a message away.
Best wishes,
Nandita
Srivastav was very helpful
Thank you so much for the wonderful 5-star review!
I truly appreciate your kind words and I’m glad I could help. It’s great to know that Rates by Distance is supporting your business with flexible and accurate delivery pricing, making it easier to manage local deliveries.
If you ever need any assistance with your delivery rates or setup, I’m always here and happy to help.
Srivastav
El servicio al cliente a mejorado muchísimo, y se valora el esfuerzo que están haciendo por ayudarnos en nuestros sitios web. Gracias por todo Billy y Sandy.
Es la app con mejor atención al cliente que hay en shopify pero con mucha diferencia, siempre te ayudan y tienen la mejor disposición.
Especial mención a Laurette y Génesis que han tenido una paciencia infinita.
