Reviews (129)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for flexible, distance‑based local delivery pricing when Shopify’s native tools fall short. They like setting minimum plus per‑mile fees, radius‑based zones, and rules by product weight, often alongside Zapiet. Many say it’s easy to configure, highly accurate, and saves custom‑development costs. Long‑time users call it essential for their businesses, and consistently praise the fast, hands‑on, and tailored support.
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The app works very well, and if you ever run into any issues, the support team will be there to help you until everything works perfectly. Sandy was the best ! Best support I've ever got here, and everyone always been excellent !!
Hello William,
Thank you for your wonderful review and kind words. It was a pleasure assisting you with configuring your applications. Thank you once again for your support !
All the best,
Sandy
Genesis was fantastic to work with! Provided exceptional assistance and went above and beyond our initial inquiry.
Hi Jennifer,
Thank you so much for the 5-star review!
If you ever need more help, please reach out. We are always happy to help your business grow!
Best regards,
Genesis
Betty was amazing in giving exactly the kind of support we needed...friendly and approachable and understood what we asked of her. Thanks Betty!
Hi Tania!
Thank you so much for your kind review! I’m really glad I could assist you today. Please feel free to reach out anytime you need support!
Best regards
Betty
Very Good and patient support. By Salaj. Thank you so very much for all the time you spent to correct all my mistakes and make it easy for us to be up and functioning.
Natalie
Hi Natalie,
Thank you so much for the 5-Star Review and for sharing such kind feedback. I truly appreciate your patience and the trust you placed in me while we worked through everything together. I’m glad I could make things easier for you and get everything up and running smoothly. Your words mean a lot and encourage me to keep delivering the best support possible.
Warm regards,
Salaj
Great support team! Jessica helped me set up the app in no time. I had an issue where Shopify didn't recognize the shipping app. Jessica did her magic and made it work.
Thank you so much for the kind review! I'm really glad I could help get everything set up and working properly with our Zapiet - Rates by Distance app.
It was a pleasure assisting you and making sure our app was connected to your Shopify shipping profile and generating the correct rate at checkout.
If you ever need anything else, feel free to reach out!
Warm regards,
Jessica
she fixed my issue in 1 minute and was great
Hi there!
Thank you for taking the time to leave such a great review.
I'm thrilled we could get your checkout page updated so fast. It was a pleasure assisting you, and I wish you nothing but the best with your local deliveries!
Happy selling!
Genesis
Srivastav awesome! thx for quick and easy assist!
Thank you so much for the wonderful 5-star review!
I truly appreciate your kind words and I’m really glad I could assist you quickly and make everything easy to set up. It’s great to know Rates by Distance is now working smoothly for your store, helping you manage delivery pricing accurately based on distance.
If you ever need any further assistance or want to fine-tune your setup, I’m always here and happy to help.
Srivastav
Betty from Zapiet was extremely helpful answering all my questions. I have very complex shipping configurations but she had the patience to sit over the phone and support me through the whole process. Great customer service!!
Hi Jovana!
Really appreciate your kind words! It was a pleasure assisting you today. Feel free to reach out anytime!
Best regards
Betty
Betty was amazing and very helpful. She found a way to configure my store so that checkout worked as I needed it to. She was quick to respond and explained everything in a way that was understandable.
Hi there!
Thank you so much for the lovely review! It was truly a pleasure helping you. If you ever need a hand, feel free to reach out anytime.
Best regards
Betty
went abive and beyond to help me with the final outcome. my shop and cart all integrates nicely and does what I need it to do. Thank you so much!
Thank you so much for the wonderful 5-star review!
I’m really glad to hear that everything is now working smoothly and that your shop and cart are fully integrated to meet your needs. It means a lot to know the support made a positive difference.
If you ever need anything further, I’m always here and happy to help.
Srivastav
