Reviews (129)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for flexible, distance‑based local delivery pricing when Shopify’s native tools fall short. They like setting minimum plus per‑mile fees, radius‑based zones, and rules by product weight, often alongside Zapiet. Many say it’s easy to configure, highly accurate, and saves custom‑development costs. Long‑time users call it essential for their businesses, and consistently praise the fast, hands‑on, and tailored support.
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As always, Rates by Distance is prompt, patient, and thorough in resolving any issues that may come up. I had Srivastav as tech support and couldn't be more pleased with his expertise and delivery! Thanks again!
Thank you so much for the wonderful review!
I’m really glad to hear that your experience with Rates by Distance continues to be smooth and reliable, and I truly appreciate your kind words about the support provided. It was a pleasure helping you, and I’m happy we could resolve everything together.
If you ever need anything at all, I’m always here and happy to assist. Thanks again for your continued trust and support!
Srivastav
Lui is amazing! He went above and beyond even helping with other items on Shopify. The service is top notch and the wait time is minimal. I cannot find a single application that has stellar customer service like this! Every time I log on, I get help. Thank you so much!! A customer for life!
Ann, thank you from the bottom of my heart for your amazing review of Rates by Distance. I really appreciate your kindness and trust. I am delighted to know the app is helping you and I am always happy to assist you with anything you need.
Lui
Thank you to Veronica for going above and beyond helping me troubleshoot legacy configuration settings. I always feel like im in great hands with your support team <3
Hello Olessia,
Thank you so much for the amazing review. We're really glad to hear you had a great experience with us.
Your feedback truly means a lot to us, and we appreciate you taking the time to share it. We look forward to seeing you again soon.
Regards,
Rutvik
Would definitely recommend Zapiet apps, they are easy to set up and any problems that may arise are quickly sorted out by their kind and responsive support team. Betty especially has helped me a lot!
Hi Jodie
Thank you so much for your kind words! We are really glad to hear you had a great experience with us!
Feel free to reach out anytime you need a hand.
Best regards
Betty
App does what is intended. Responsive and attentive support. Support is great and gets whatever I need sorted clearly and quickly.
Hi there!
We really appreciate your kind words and the time you took to share them! It was great working with you and making sure everything ran smoothly. Don’t hesitate to get in touch whenever you need help. We are always happy to assist!
Best regards
Betty
Betty in Customer Support is amazing!!!
She has helped me to get things in order and gave me all the information required to make my life easier.
I would recommend Betty to anyone, who is having issues, I can't give her enough gratitude and praise and thanks for all her help!
Hi there!
Thank you for the awesome review! It was a pleasure helping you with the app. Feel free to reach out anytime. We’re always happy to help!
Best regards
Betty
been using it for years. All works well
Hi there!
Thank you so much for the wonderful review! It was an absolute pleasure assisting you! If you ever need a hand, please feel free to reach out to us anytime.
Best regards
Betty
Their support is amazing!, very patient and understanding.
Hi there,
Thanks for taking the time to write us such a lovely review.
I will say that personally, it was a pleasure speaking with you and I'm happy we were able to provide the assistance you were looking for!
If anything else comes, we'll be there for you,
Was having some trouble but Sandy on the live chat helped out and provided solutions that worked great for my business
Hello there,
Thank you for your kind words! I was happy to assist you in configuring Zapiet - Pickup + Delivery and Zapiet - Rates by Distance to meet your delivery needs. Please don't hesitate to reach out if there is anything else I can assist you with!
Warm regards,
Sandy
Shopify and its third party apps are not always the most intuitive, but Zapiet always has good support and they will stay with you until the problem is solved.
Hey Blair,
Appreciate your positive feedback! Awesome we got the local delivery rates appear on your draft order! Also, we got the Sami B2B lock is back in action on your live store, right where it belongs!
Feel free to message back anytime!
Warm regards,
Angelo
