Reviews (129)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for flexible, distance‑based local delivery pricing when Shopify’s native tools fall short. They like setting minimum plus per‑mile fees, radius‑based zones, and rules by product weight, often alongside Zapiet. Many say it’s easy to configure, highly accurate, and saves custom‑development costs. Long‑time users call it essential for their businesses, and consistently praise the fast, hands‑on, and tailored support.
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The bugs are next level.
They keep regressing with tagging issues!
Update 4 Aug 2025:
Hi Boris,
Thank you for your feedback.
We’re sorry to hear that your recent experience has been frustrating. Just to be transparent, the issue you mentioned was related to another one of our apps and not this one. We understand how it can feel connected, but we want to make sure each app is fairly represented.
That said, we truly appreciate your continued use of our apps over the years and are here to support you. If there’s anything specific about this app that you’d like help with, we’d be happy to assist.
Best regards,
Klaudia
Thank you so much for the 5-star review! I truly appreciate your update and, most of all, your continued support over the years. It means a lot to me to have long-time merchants like you using our Zapiet - Rates by Distance app. I’m so glad it's been a helpful part of your store's success.
If there's ever anything you need, I’m always here to help!
Cheers,
Andy
This app makes it SO easy to charge the correct amount for mileage, set up is easy and customer service is wonderful! I will never not have this app.
Thank you so much Allison for taking the time to leave this review, I really appreciate it!
I'm so glad that I was able to help and get the correct rate from our Delivery Rates by Distance app to appear at checkout so that your customer's are charged the correct amount according to mileage from your store.
If you have any questions or need any further assistance, please do not hesitate to reach out.
Cheers,
Jessica
had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we
Hey Harry,
Thank you for taking the time to share your feedback on the app store, it's a critical place for holding apps accountable. Looking at your specific case here, it does look like the response time you experienced was longer than we would usually expect, most queries are dealt with in just a few minutes with it taking a little longer on some weekends. I have reached out to our team members who provided you with the support to understand what happened here, as this is something that should never happen, and can promise that there will be a full diagnosis internally to this end. I have additionally reached out to you personally to understand if there is anything we can do to ensure that you get the service from Rates by Distance that you were expecting.
Thanks,
Sam - Head of Support
Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!
Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨
-Jeanette
Would better give them 0. This best describe experience, app is NOT working properly, you would need to check it daily. Is it not SET it and forget it solution.
Hi Mariia,
Thank you for taking the time to share your feedback. We take all feedback seriously, whether positive or negative.
We have over 1000 merchants using our Delivery Rates by Distance app each month without issue, and the only reason to ever open the app is to change rates.
Our goal with the Delivery Rates by Distance app is to provide an accurate, user-friendly tool to help our merchants manage delivery costs effectively. While we strive for a seamless experience, there may be occasional issues, and our support team is committed to addressing them promptly. In your case, we attempted to investigate the issue, but our access to your store was removed.
If you'd like further assistance, please feel free to reach out to us again at support@zapiet.com.
Kind regards,
Ismail
Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!
Hi Claudia,
Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app!
It was wonderful chatting and assisting you to make sure that everything was up and working as expected.
If you have any other questions down the road, please do not hesitate to send us a message.
All the best,
Jessica
Jessica on the Zapiet team is absolutely amazing and very helpful! None of my questions where to much and she is always sure to check everything we need help with is done fully! very helpful thank you Jesssica!
Thank you Aimee for your lovely review, I really appreciate it
Please do not hesitate to reach back out if you have any questions or need any assistance with our Delivery Rates by Distance app in the future.
Warm regards,
Jessica
Great Customer service they call me in the morning to resolve my problem. I would say they are best.
So glad to hear our customer service team could help resolve your issue quickly! We’re always here to make sure things run smoothly for you. Appreciate the kind words! – Thanks, Sam
Excellent customer support. App serves exactly what our shop needs for pickup and delivery services.
Thanks so much for the great review! We’re thrilled the app is meeting your shop’s needs for pickup and delivery. If you ever need anything else, we’re always here to help! – Thanks, Sam
A bit challenging on the installation, but Zapiet's support team is very patient and super helpful.
Thanks for the feedback! Sorry the setup was a bit tricky, but I’m really glad our support team could help guide you through it. We’re always here if you need anything down the road! – Thanks, Sam
