Reviews (129)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for flexible, distance‑based local delivery pricing when Shopify’s native tools fall short. They like setting minimum plus per‑mile fees, radius‑based zones, and rules by product weight, often alongside Zapiet. Many say it’s easy to configure, highly accurate, and saves custom‑development costs. Long‑time users call it essential for their businesses, and consistently praise the fast, hands‑on, and tailored support.
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Great app. Very flexible. The only issue I really had was, I needed the option to post a message without a price variable attached. That's an very uncommon need, and I ended up finding a work around for it within both the app and shopify's structure. All in all, very well worth the price.
Appreciate the honest feedback—it’s great to hear you found the app flexible and valuable overall. Totally understand your unique use case, and we’re glad you found a solid workaround that fits your setup. If anything changes on our end that could support that need directly, we’ll be sure to keep it in mind! – Thanks, Sam
Had a few problems integrating this with the Store Pick-up + Delivery app but the support team was able to resolve all the issues we encountered along the way. Response times aren't so bad either. Overall the apps provide the feature set that we need and we're excited to use them with our customers!
These guys are great! I have used their apps for a few years now and anytime we need help, they are there. Insanely knowledgeable and professional, I have never been disappointed by their service. The apps work great and it doesn't take a genius to set it up. I cannot recommend them enough! Stephane Rocks!
Hi there,
Thank you for taking a moment to leave a review, and glad to hear you're enjoying using our app!
Best wishes,
Bogi
We operate a local delivery service in a rural area, where we needed to create specific delivery rates for our customers. The app works perfectly for us and the customer service from the developers of this app are brilliant. They set the app up for us and have fixed any issues we've had along the way with lightning speed. Very impressed.
Hi Will,
Thank you very much for your lovely review!
I'm glad you enjoy using our app and that we have been able to help you out with setting up.
Have a great day!
Flora
Great app and terrific support!
We had some difficulties setting the app (it was an issue caused by our store, not a problem in the app) and the Zapiet support were extremely helpful and also very nice. I felt that they didn't rest until they solved the problem.
The distance rates are very accurate and works perfectly.
We highly recommend it!!
Hi guys,
Thank you so much for leaving a positive review.
I am delighted to hear that our app is working well and that you had an awesome experience with our support team.
If there is anything we can assist you with in the future just let us know, we are always happy to help :)
Have a great day.
Kind regards,
Ronan
After using other delivery apps, Jessica at Zapiet went absolutely ABOVE and BEYOND to get us up and running Zapiet, especially when Shopify was unable to help. When our previously app went down, and Shopify was unable to troubleshoot the issues, Jessica spent hours with me walking through every step until the app was working PERFECTLY. I've never had such helpful, caring, and patient customer service ever. Our store depends on this service working correctly and without her help, it would have completely shut us down. I cannot thank her enough!!!
Incredible to hear how much of a difference Jessica made—she’ll be so happy to see this! We know how critical smooth delivery setup is for your store, and it means a lot that we could step in when you needed it most. We’ve always got your back! – Thanks, Sam
I was looking for a simple way to allow a shopper to estimate the Delivery fee and then add it to their shopping cart. I found Delivery by Distance and I thought it could accomplish half of that goal. But it would not work initially. Zapiet continued to follow up with me, and even went onto my store to identify the issue. Upon fixing, it actually was better than expected! It not only calculates the Delivery Fee based on how we want it set, but also gives the shopper the option to proceed with Delivery (automatically adding that Fee to the Cart) or select Store Pickup. Saved me hundreds of dollars in custom programming and is exactly what I was wanting!
So glad to hear the app turned out to be even better than expected! It’s great that we could not only solve your issue but also help you avoid extra costs with custom programming. We’re always here to ensure things run smoothly and deliver the features you need. Thanks for sharing your experience! – Thanks, Sam
We were looking for an App that would specifically allow us to offer delivery to specific areas within our delivery range, without having to enter all of the zip codes we deliver to (which is thousands). We added weights to our products, to further define the delivery rate, which is such a cool feature. When we needed help with a workaround for a very specific delivery need, customer service replied quickly, and helped us helped us find a tailored solution. All customer service have been super-friendly and patient beyond what is expected. We are still using the App and benefitting from it every sale. No glitches, no coding required, etc. This was the perfect solution for our business. Don't hesitate to try this App!
Hi there,
Wow! Thank you for your glowing review! We're really happy that the app is helping you to keep things simple & allowing you to focus on what matters most.
Best wishes,
Bogi
App works great on Shopify and the developer has great add-ons. Maria from support is fantastic anytime you need help.
Really appreciate the kind words! We’re happy to hear the app is working well for you on Shopify, and we’ll be sure to pass your shoutout along to Maria—she’ll love hearing this! Thanks, Sam
fast response to my issue... thank you !
Thank you so much for the wonderful 5-star review!
I’m really glad I could respond quickly and help resolve your issue smoothly. It’s great to know Rates by Distance continues to support your store with accurate distance-based delivery pricing, helping make your local delivery setup easier and more reliable.
Your kind words truly mean a lot, and if you ever need any further assistance with your delivery rates or configuration, I’m always here and happy to help.
Srivastav
