Reviews (129)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for flexible, distance‑based local delivery pricing when Shopify’s native tools fall short. They like setting minimum plus per‑mile fees, radius‑based zones, and rules by product weight, often alongside Zapiet. Many say it’s easy to configure, highly accurate, and saves custom‑development costs. Long‑time users call it essential for their businesses, and consistently praise the fast, hands‑on, and tailored support.

Edited October 26, 2026

Good App so far, Great customer service.

Logmans
Australia
3 days using the app
Zapiet replied April 5, 2026

Hello Ethan,

Appreciate the wonderful review, thank you! So glad I could help with your custom use case regarding rates by distance.

Feel free to contact us anytime in the future.

All the best,
Rutvik

March 26, 2026

Genesis UR absolutely THAAAAAAA best she saved all of us TYTYTYTYTYTY

Meal Prep Ottawa
Canada
Over 2 years using the app
Zapiet replied March 27, 2026

Hi Denis,

Thank you so much for your incredible kindness and such a high-energy review! It was truly a pleasure working with you to get those cache errors in your order settings cleared up.

Your great attitude made the process a breeze, and I’m so happy I could help the team at Meal Prep Ottawa get back on track. We are thrilled to have you as part of the Zapiet family. It really does mean the world to us!

Wishing you all the best,
Genesis

March 19, 2026

Srivastav is a legend, thanks for your support

Original Mattress Factory Australia
Australia
About 5 years using the app
Zapiet replied March 20, 2026

Thank you so much for the wonderful review!

I’m really glad I could help you get your distance-based pricing set up in a way that fits your needs. It’s great to know the solution works well for your store.

Your kind words truly mean a lot. If you ever need any further assistance or want to fine-tune things even more, I’m always here and happy to help.

Srivastav

March 14, 2026

SRIVASTAV was extremely helpful and efficent

Gateaux by MF
Australia
Over 5 years using the app
Zapiet replied March 15, 2026

Thank you so much for the wonderful 5-star review!

I truly appreciate your kind words and I’m really glad I could help resolve everything efficiently. It means a lot to know the support was helpful.

If you ever need anything again, I’m always here and happy to assist.

Srivastav

March 13, 2026

Great Job. Thanks again!!

House-of-Blooms
United States
Over 2 years using the app
Zapiet replied March 13, 2026

Hi Allen!

Thanks a lot for the great review! It was a pleasure helping you today. Always happy to help if you need anything else.

Best regards
Betty

March 5, 2026

Amazing as always, very helpful and quick!

Sweet Flower Boutique
Canada
22 days using the app
Zapiet replied March 6, 2026

Thank you so much for the wonderful 5-star review!

I’m really glad to hear that Rates by Distance continues to be helpful for your store and that the support has been quick and reliable. It truly means a lot to know the app is providing value for your business.

If you ever need any assistance or have questions down the line, I’m always here and happy to help.

Srivastav

February 25, 2026

very good support.

RECAP
Canada
5 days using the app
Zapiet replied February 25, 2026

Hi,

Thank you so much for your kind words!

I’m really glad to hear you found the support helpful. Your feedback means a lot and motivates us to keep delivering the best possible service. We truly appreciate your trust and look forward to assisting you again whenever needed.

Salaj

January 29, 2026

Great app overall, support is very helpful

ScoopWholeBeauty
United Arab Emirates
About 2 months using the app
Zapiet replied March 5, 2026

Hi Max,

Thank you very much for taking the time to leave a review, it's much appreciated!

If you have any other questions down the road, please do not hesitate to send a message.

Warm regards,
Jessica

December 10, 2025

Jeanette has been a huge help throughout the Zapiet configuration process - don't know where we would be without her help!

Dunn Family Chocolates
United States
About 3 hours using the app
Zapiet replied December 11, 2025

Thank you so much for this review! I’m truly happy to hear that your store is now running smoothly. If there’s anything else you'd like for us to review together, I’m here to help anytime.

December 7, 2025

Very helpful backend support.

Smellies Flowers
Australia
About 4 years using the app
Zapiet replied December 9, 2025

Hi Amanda!

Thank you for your lovely review! It was a pleasure supporting you. Don’t hesitate to reach out again whenever you need a hand.

Regards
Betty