Reviews (129)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for flexible, distance‑based local delivery pricing when Shopify’s native tools fall short. They like setting minimum plus per‑mile fees, radius‑based zones, and rules by product weight, often alongside Zapiet. Many say it’s easy to configure, highly accurate, and saves custom‑development costs. Long‑time users call it essential for their businesses, and consistently praise the fast, hands‑on, and tailored support.
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It is perfectly fitting our requirement. we are using this with integration with Zapiet - Pickup and Delivery. We got minor issue during integration. Betty was great and quick support to help to us going on.
Hi there!
Thank you so much for the wonderful review! It was a pleasure helping you out with the rates issue. I'm glad we could get everything running smoothly again. Feel free to reach out anytime you need a hand.
Best regards
Betty
The app is great, but their support is where they shine. I worked with Stephane on troubleshooting an issue that was preventing our customers from checking out. It turned out, it had nothing to do with their app and had to do with a third party app - even though this wasn't their area, they still researched it to pinpoint and isolated the issue. Great company and support!
Hi Andy,
Thank you for the amazing review, I really appreciate it!
That was quite a puzzle to solve with all the different apps involved. It was my pleasure to dig in, untangle the settings, and get you on the right path to a solution.
If you have any other questions, you know where to find us!
Cheers,
Steph
I was able to get a hold of a representative very quickly to help me with my problem that I was having. Betty was extremely helpful, professional, accommodating and patient. She sent me all the screenshots told me what she was doing and continue to communicate with me while she was fixing the issue, I was having on my website with my pick up and delivery. I am very thankful for this app that I’m using. It has definitely helped me in more ways than one. Thanks again Betty for your amazing work.
Hi Debra!
Oh thank you so much for another wonderful review! It was my pleasure helping you out with the issues you were experiencing with the app! If you ever need a hand always feel free to chat in anytime!
Best regards,
Betty
HUGE shoutout to Jessica on the Zapiet team. I've had some very specific technical questions, and whenever I encounter issues, she always saves the day. Thank you so much, Jessica!
The whole team is very responsive and is attentive.
This app makes delivery rates a breeze in my business. We offer local delivery, and charge for further distances. We're able to set a minimum, then charge per additional mile, with this app.
Couldn't function without it. Thank you!
Hi Nancy,
Thank you so very much for taking the time to leave such a lovely review, I really appreciate it!
I always enjoy our chats and the fun challenges you bring to the table (:
So glad that you find our Zapiet - Rates by Distance app invaluable for your business, it's great to hear.
If you have any other questions down the road, you know where to find me!
Cheers,
Jessica
Zapiet has been an amazing addition to our store & operations for years (both their Rates by Distance app and their Pickup+Delivery app). Easy to install and integrate... nice professional customer-facing look. The support provided by Zapiet is amazing! They answer at all hours and go above and beyond to make sure they find the best (in our case.. customized) solutions for whatever we're trying to accomplish. Highly recommend.
Hi Amber,
Thank you so much for your wonderful review! We're absolutely thrilled to hear that both our Rates by Distance app and Pickup + Delivery app have been such valuable additions to your store over the years.
Your kind words about our support truly means a lot. We're always here to help, no matter the time, and it's our pleasure to find the best tailored solutions for your needs.
We’re happy to be part of your journey!
Warm regards,
Betty
The Zapiet Rates by Distance app together with their Pickup + Delivery app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. These apps are intuitive and easy to customize to fit your business and the support team is there to help fix any issues right away.
Hi Paul,
Thank you very much for taking the time to leave a lovely review :)
It was a pleasure chatting with you and making sure that our Delivery Rates by Distance app was integrated and working with our Zapiet - Pickup + Delivery app to generate the correct rates to your customers.
If you have any other questions or need any further assistance, please do not hesitate to reach out.
All the best,
Jessica
Love this app. We're a business supplying bulky goods to the local area which each order needing a different quote for delivery. It's completely essential to our operation and couldn't speak more highly of it.
19/06/2025 Update - Amazing Support from Ana when we had an issue wiht the app providing rates. The app is invaluable to us. If you're thinking about using it, definitely try it!
Hi Jack,
This is Ana, I am glad that all your customers can receive accurate rates for their amazing firewood. Do not hesitate to reach back out to us if anything comes up; we will continue to assist.
Thanks,
Ana
buena atencion y muy amable
The best delivery/pick up app for my flower shop! User friendly and their customer service is sooooo good!
It was so great chatting with you and I'm so pleased to hear that our Zapiet - Rates by Distance app is working so well for your flower shop!
I really appreciate the time you took to leave a wonderful review and of course, if you need any further assistance or have any questions, please do not hesitate to send a message.
Kind regards,
Srivastav
got everything set up perfectly for me, incredible customer support
Thank you so much for the wonderful 5-star review!
I’m really glad I could help get everything set up perfectly for your store and make the process smooth and stress-free. It’s great to know Rates by Distance is now configured to support your delivery pricing exactly the way you need for your business.
Your kind words about the support truly mean a lot, and if you ever need any further assistance with your setup or delivery configurations, I’m always here and happy to help.
Srivastav
