Zapiet ‑ Rates by Zip Code

Zapiet ‑ Rates by Zip Code

Reviews (144)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for setting delivery and shipping rates by postcode, handling complex logic like UK regions and remote Canadian areas. They use it to restrict certain zip codes and offer multiple options like delivery, pickup, and same‑day or next‑day service. The interface and performance are described as smooth and reliable, and support is praised as fast, patient, and highly effective, making the price feel justified.

April 15, 2020

Works seamlessly for what I'm after and the Zapiet Support has been brilliant, from guiding me which app to use and helping me tackle any issues I've had. Highly recommend the app and Zapiet.

Ruxley Direct
United Kingdom
About 1 hour using the app
Edited October 15, 2020

Great app if you need something simple to validate zip codes for specific rates. It doesn't have much customizability like their other app, store pickup and delivery which allows you to edit the checkout screen.

NYC Fireplaces & Outdoor Kitchens LLC
United States
13 days using the app
Zapiet replied October 13, 2020

Hi there,

Thanks so much for your feedback. I absolutely understand your frustration, and I’m sorry for this.

We have investigated the reason why we missed your free setup call, as this is highly unusual. Actually, this is our first missed appointment! It appears that our system that automatically synchronizes with our team’s schedule allowed you to book a time that wasn’t actually available.

We have already implemented a fix so this issue doesn’t happen again.

I am super excited to work with you to get your store set up. I have reached out to you via email, and I will call you during your business hours today.

I look forward to speaking with you soon :)

Kindest,
Sebastian

Edited March 29, 2023

The Zapiet apps are on the pricey side, but they offer the best functionality and customer service is great! We have tried other delivery and pickup apps, but Zapiet is the best fit for our needs. So for us, it's worth it!

Flower Bar
United States
About 4 years using the app
Zapiet replied March 29, 2023

Hey there!

It was really nice assisting you with our Delivery Rates by Zip Code and Pickup + Delivery apps today

Should you need anything else down the road do not hesitate in reaching back here, we are always happy to help out.

Best,

María

July 7, 2021

This app does exactly what I needed. We use it to block off shipping zipcodes and it works well for that. I had some questions with setup and their support team was wonderful and patient. They even helped setup when I was missing what to do.

Bien Cuit Provisions
United States
7 days using the app
Zapiet replied July 10, 2021

Hi there,

Thank you very much for your kind words and the lovely review. It was great chatting with you and helping you set up our Delivery Rates by Zip Code app for your shipping needs.

If you have any questions down the road or need any assistance, please jump on our live chat and we will be happy to help .

Cheers,
Jessica

May 26, 2022

With Shopify not able to configure UK postcodes, this app and its advanced wildcard matching feature is perfect to make sure your delivery goes to the right postcode areas. The app is easy to understand and the support team were quick to respond and help with any assistance i required.

Furniture Factory Portsmouth
United Kingdom
Over 2 years using the app
Zapiet replied June 1, 2022

Thank you so much for the review! Our dev team is always hard at work with improvements such as this and this kind of feedback goes a long way for the whole team.

Stephane

Edited March 30, 2021

Unfortunately, Shopify subscriptions do not recognize the Shopify delivery. This app is solving our problem! We are now able to offer our immediate zipcodes free delivery and then shipping for the rest of the US. I had trouble setting it up and the customer service was really great and quick! Recommended if you need this feature.

Bump 'n Grind
United States
6 days using the app
Zapiet replied March 30, 2021

Hi there,

Thanks for the kind review.

I'm glad that you have found our team helpful in regards to getting all your questions answered and making an improved user experience within your store.

You know where we are if you need any more help!

Jayne

February 24, 2021

What another great App by Zapiet!...We use the Store pickup & delivery app and this app and they are both excellent! There support is spot on, when ever i have reached out to them on there Facebook page have always replied almost instantly! Sam is a legend and has helped me out no end with anything i did not understand or any issues. Zapiet is by far my favourite App provider and just wish they would bring out more!!!

Pet Products R Us
United Kingdom
7 days using the app
March 25, 2022

App has gone down in our peak season, stopping sales whilst £1000's are being spent on advertisement, no notification of an issue when there clearly is, telephone line has no answer, so the only option is email. Considering how important this function is, especially when the margin between a sale & losing a customer is so small, you would think that they would have an easier route to raise immediate issues, rather than having to wait for a few hours for a response. Very disappointing....

Mr Muck
United Kingdom
Almost 2 years using the app
Zapiet replied March 29, 2022

Hi Richard,

I truly appreciate it when our merchants take time to leave us feedback, its is what allows us to improve and correct issues so that they do not occur again.

It looks like at the time of your call one of our team members might have been having a small issue with the telephony system at the moment you called, I have reached out personally to correct their issue and ensure it does not happen again in the future. If you ever have an issue reaching us again, please simply call back immediately and you would be connected with a different agent in our team.

Again I would like to apologize for the downtime caused with shipping rates not generating in Delivery Rates by Zipcode , we have been working extensively in the background to ensure the stability and reliability improves to avoid small outages like this.

We publish real time updates on outages and planned maintenance at all times via https://status.zapiet.com/.

Kind regards,

Sam

Edited March 20, 2020

We developed a platform to quickly provide services to our region with prepared meals to face the COVID crisis. We had a few problems at first with the integration of this app (mainly due to our selected theme), but the Zapiet staff were quick and (4 out of 5) reliable to provide us with answers (if you can get your hands on Stephane - great guy!). We had deadlines to meet and they were a bit tight with meeting them, we had to give a few extra pushes - it seems there were also very busy on their side. All in all, things worked out great, deadlines were meat - with a few drop of sweat - and the functionalities are all working just fine! Thanks guys!

Les Flavoureux - Commande en ligne
Canada
3 days using the app
Edited May 11, 2022

We use this app to display same day / next day shipping rates to select postal codes only, in addition to our regular Shopify shipping rates and it works great in doing this - our new rates only display to people in our custom list! Had a rate display hiccup upon set up and Jessica from support was fantastic in identifying and solving it for us quickly via chat - now everything is running smoothly! Overall I would recommend this app if you're looking to customize your rates beyond what Shopify offers by default. Update: Using this app now to move my curbside pickup shipping rates to limit them to a smaller segment of customers than what I had previously set up via Shopify basic shipping settings. Works great! Thanks Stephane for your help - I am so happy to know I can display multiple rates with different names to my customers at the same time. Fantastic.

ECS Coffee
Canada
About 1 year using the app