Reviews (289)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a major time saver for DHL/Post shipping, automating labels and customs documents in seconds, including bulk creation and mixed letter products. It pulls data directly from Shopify, supports Paket, Warenpost, letters, returns, and integrates well with DHL contracts and Portokasse. Many highlight its stability, continuous improvements, and exceptionally fast, friendly support that quickly resolves configuration issues.

November 12, 2025

Das Support-Team hat sehr schnell reagiert. Nachdem ich mein Problem beschrieben hatte, erhielt ich sofort Hilfe, und die Angelegenheit wurde zügig gelöst.

Amuninni
Germany
About 1 month using the app
DHL replied November 13, 2025

Vielen Dank! Unser Support-Team freut sich, über tolles Feedback.

April 23, 2026

Die Anwendung ist sehr gelungen und umfassend. Zudem greift das Support-Team bei Problemen umgehend remote ein.

Prodi GmbH
Germany
8 months using the app
DHL replied April 28, 2026

Vielen Dank für Ihre Rückmeldung! Schön, dass die App gut für Sie funktioniert.

November 22, 2024

The app does the basic job well. The support is exceptional. The few times we had issues the support was very impressive, both in terms of reaction time and resolution.

womn
Germany
10 months using the app
DHL replied November 28, 2024

We are happy that you like the app! Thank you for your review!

July 26, 2024

ACHTUNG, die App hat ohne Vorwarnung preise für mein Produkt verändert - und zwar sogar für alle Regionen. Fast 1000€ Schaden bis es aufgefallen ist!!!!

allesescooter
Germany
Over 1 year using the app
DHL replied July 30, 2024

Danke für die Rückmeldung, allerdings hat unserer App zu keinem Zeitpunkt Einfluss auf Ihre Produktpreise, wir beziehen diese lediglich für die Zolldokumente direkt aus den Shopify Daten.
Unser Support hat sich bereits per Mail bei Ihnen gemeldet, damit wir Ihrer Anfrage auf die Spur gehen können.

June 10, 2024

This is a great App! Makes creating labels so easy. The customer service is outstanding, every time there is a problem or question the support team replies within the day. I can recommend 100%

Offrotie
Germany
8 months using the app
DHL replied September 11, 2024

Thank you for your kind review! We are always pleased to receive praise for our customer support.

March 8, 2024

Die App könnte noch einfacher aufgestellt sein, vor allem bei internationaler Warenpost und allg. Sendungen ins Ausland. Der Service der Mitarbeiter ist allerdings sehr gut und zuverlässig. Schnelle und zuverlässige Hilfe.

Jump Rope Expert Mira Wate
Germany
About 2 years using the app
DHL replied November 15, 2024

Vielen Dank für den Hinweis! Wir arbeiten daran, die App stetig zu verbessern.

January 31, 2024

This app is easy to use and I have never encountered a problem. The support team is excellent and takes care of any issue right away if it arises.

Celtic Collections
Ireland
Almost 3 years using the app
January 4, 2024

Excellent customer service, we were able to email with someone who understands the ins and outs of the app and was able to help us at lighting speed a few days before Christmas!! Thank you!

PEPPERMINT
Germany
About 3 years using the app
October 23, 2023

Top App. We've used it for a long time now and are very pleased.
Consistently works well and the support is fantastic.
I can absolutely recommend it and thanks for a great service.

The Great British Garden Company GmbH
Germany
Over 3 years using the app
April 14, 2021

Great app and support! Thank you for the swift support by email. All Issues solved, now we can ship.

Travel Colours
Germany
About 2 months using the app