Reviews (1,407)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and use for selling digital products, with smooth file uploads, product linking, and instant delivery after checkout. It supports many formats and complex multi‑file bundles, making it essential for digital‑first businesses and those moving from Etsy. Features like download limits, multiple assets per product, and resending updates save time, and merchants find the customer download experience straightforward.

August 26, 2024

Why doesn't this app use my shop's email address while sending?

Velotaxi Frankfurt
Germany
Over 2 years using the app
August 12, 2024

良心产品,希望能保持更新。愿意付费。

SAOC ORIGAMI
China
About 1 year using the app
May 31, 2024

Es ist ja eine offizielle Shopify-App. Wieso ist es nicht möglich, dieses Mail mit einem Shopify Mail-Template zu versenden?

Magic Planner
Switzerland
16 days using the app
February 27, 2024

muito bom, mas está aparecendo para mim, que ficará imcopativel como faço para atualizar?

Agnaldo Felipe
Brazil
6 months using the app
October 4, 2023

missing dutch translation

ZoomAcademy
Netherlands
7 days using the app
Shopify replied October 6, 2023

Hey there, thanks for taking the time to rate the application and write a review. You can make changes to the language of your Shopify dashboard by managing your account. When you change the Shopify dashboard language, you should see that the application has been translated as well: https://shopify.link/ndGD. If you have any questions or concerns, we can assist you along the way by reaching out to our live support using the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support

April 5, 2022

Am Anfang hat die App noch funktioniert. Jetzt kann ich nichts mehr uploaden und aus der Link Ansicht der PDF's komm ich auch nicht mehr raus. Schade, aber die APP fliegt raus.

DaniChou-Store
Germany
25 days using the app
May 12, 2022

It's a good app but unfortunately the links of the digital downloads are broken now. sometimes the links inside the form and inside the e-mails are missing a "/download" path at the end. Please fix it. I will give you 5 stars then.

PEAK Berlin
Germany
Almost 2 years using the app
Shopify replied June 8, 2022

Hey, there. Thanks for taking the time to leave a review for Digital Downloads. It sounds like you may be experiencing an email template issue with your digital downloads app, as the emails that send by default do provide a link that should be clickable and allows for a proper file download. I recommend that you reach out to the Live Support Team via thia link here (https://bit.ly/2AWw5VA) so they can assist you with troubleshooting this and real-time, and can look into the settings of your app to determine a potential cause. -Imogen, Shopify Support

August 19, 2022

I like the app and works well. Is there any way to translate to Spanish the text that appears in the checkout? "You will also receive an email with download links for your digital purchases"

Float Chile
Chile
About 1 hour using the app
Shopify replied August 29, 2022

Thank you for writing your review and for providing us with feedback on your experience using Digital Downloads. I'm glad to hear that you like the app and that it is working well for you as you sell digital products online.

At this time it is not possible to translate the phrasing within the app to languages other than English, although I can of course see why this would be beneficial to your business if you're selling products to customers in Spanish-speaking countries. I will be sure to pass your suggestions onto our development team for them to review.

Thanks again for reaching out and I hope the app continues to be of use to you and your business moving forward. -Victor, Shopify Support

September 26, 2022

Great Application, I Recommend it ! I have been using for the last 3 years and it does a great job.

Airline Pilot Study Notes
France
Over 1 year using the app
Shopify replied October 10, 2022

I'm delighted to hear that you've been using Digital Downloads for years and that it's been useful to you and your business during that time. Thank you for taking the time to get in touch and I hope the app continues to be useful for many years to come! -Victor, Shopify Support

November 14, 2022

Funktioniert soweit ganz gut. Ist es möglich 1 Download pro Kauf einzubauen?
Bis jetzt leider noch nicht. Die Anzeige direkt nach dem kauf ist nur auf Englisch möglich, mehr Einfluss auf das Design wäre auch nichtt schlecht.

FABIG-ShopBox
Germany
Almost 2 years using the app