Reviews (1,407)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and use for selling digital products, with smooth file uploads, product linking, and instant delivery after checkout. It supports many formats and complex multi‑file bundles, making it essential for digital‑first businesses and those moving from Etsy. Features like download limits, multiple assets per product, and resending updates save time, and merchants find the customer download experience straightforward.

December 1, 2022

I am enjoying this component, and I want to suggest, perhaps add on a couple functions to make it an even better experience for users. 1. File Uploaded Timestamp
2. Auto Or Manual Expiration Date for once order has been created. For example, download link only works for 7 days., etc

臺灣工商網
Taiwan
10 months using the app
Shopify replied January 15, 2023

Hi, there! Thank you so much for sharing your feedback with our team. We are always looking to improve our product and offerings, and we can only do that by listening to real merchants like you.

I will be sure to pass your comments along to our product development team for consideration. Thank you again. -Olivia, Shopify Support

Edited February 1, 2023

Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!!
Will you do something about it?

Christians Sheet Music
Germany
Almost 4 years using the app
Shopify replied February 28, 2023

Thank you for taking the time to share your review. We would like to help you look into this further. Please contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to supporting you. -Olivia

April 2, 2023

Customers are having trouble with the downloadlink they receive. They are often times redirected to the store, which in my case is not possible, since I am running on the Lite subscription (no storefront) what could be the trouble? This has happened too many times now in a short period of time.

Rollaganza
Netherlands
About 2 years using the app
Shopify replied April 6, 2023

Thank you for sharing your customers' experience with us! I have a solution for the Lite plan that will take customers to a download page rather than redirecting them to a store page. In the email template for digital downloads, try changing {{ attachment.shop_url }} to {{ attachment.url }}. If you require further assistance with this, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support

June 25, 2025

WORST F*CKING APP EVER. MADE BY COMPLETE MORONS

Future Strength Labs
United States
About 4 hours using the app
October 2, 2024

This app is complete balls, customers cant even login to view their product so if the initial email is lost the product is lost. complete shite just use sky pilot if ur strapped for cash.

Retrograde
United States
11 months using the app
November 7, 2024

todo pinta bien por ahora

Renta Rooms
Spain
34 minutes using the app
April 13, 2024

If Digital Downloads no longer working... Just reinstalled it looks like after updating my store version might of cause the API to stop working.

OBD TECH TOOLS
Mexico
Over 1 year using the app
March 27, 2024

Ne fonctionne plus... dommage

Un Dimanche Après-Midi
France
Over 3 years using the app
July 17, 2023

Es bastante buena .....................................................................................

INGRID PEGUERO
United States
About 5 years using the app
July 26, 2023

Perfekt app, som bare virker. Utrolig nem at benytte og er som man forventer. Den er helt GRATIS! Den får 5 stjerner herfra.

Lise Eggert Living
Denmark
2 months using the app