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Solid ESP and an evergrowing platform that is intuitive enough for less savvy digital users and experienced email marketers alike. Segmentation is a breeze.
We are being charged $39 a month, but are unable to open the app or send out emails. We've contacted support and have yet to receive a reply or help of any kind. We would like our money back or we will be forced to open a dispute.
The app works great. The best app I have used so far. 4 stars because they can improve on notifications to the account holders when there is an issue. I am told the team is working on it. Hopefully, they will get this resolved soon. Highly recommend using this app.
The Elegant Bar - I'm sorry you did not receive our notifications, and we understand this situation is frustrating. We are reaching out to your updated address to review the suggestions we provided for improving your deliverability and avoiding deliverability issues.
This is the most impressive email marketing tool I have used....and I have used them all. The segmentation powers are wonderful, the email builder is elegant and easy and most important, it is powerful. The tool syncs really well with Shopify and gives some great insight to customers.
Now, that being said...one HUGE thing is missing. Customer Tags do not sync. That is a shame and would be one needed improvement. Putting that aside, Drip is where it is at.
Drip is the most powerful advanced tool I've ever used for our business. It tracks your customer journey including the pages and products they visited even if they haven't purchased yet. I love the feature as it visually gives me a wide visual picture overview of each person on a timeline. Their support team has always been helpful and responsive when I've reached out or got stuck on something technical. I highly recommend this for all Shopify stores who want to take their business to the next level.
Drip has been good to us. Very clean and effective email management. Absolutely amazing customer support that's always there for you. Thank you!
Thank you, Ippodo Tea, for the review. We love providing melt-your-face customer service via chat or email!
Our site sells various different products from multiple niches and Drip's Segmentation enable us to reach the different segments in our market effectively.
Fast customer service before you buy in, super slow and unfair business handling after!!! We had a major billing issue with them. They promised us a 30 days free trial however after 14 days we were fully charged for a full month. When we address their customer support, they sent us to resolve the issue with Shopify billing saying they have no control. We went back to Shopify which in return send us back to drip. When we wrote back to support it took them time to reply and then another billing cycle happened. Eventually, after another attempt to reach a different customer service member, we were told that they are sorry and that the issue will be reviewed. Of course, no one came back to us for a few weeks, with another billing cycle and charges made. When I finally threatened to place a dispute i got a reply and suddenly they were willing to process a credit. I wonder why they could have not done it the first time, 3 months ago. We never used the app or sent out even a single email !! Their app might be good, but the service is unacceptable.
i like how easily drip integrates with shopify. it takes some time to get used to the drip platform.
Hi
Thank you for your review. We hope that you're used to the platform now ;-)
Best regards,
Sebastian
Really like the personal touch. And the tool itself is great. Focussed on e-commerce, not only on e-mail.
Hi there,
Thank you so much for your review.
I'm glad to hear you like the Drip platform and our personal approach. 😊
We're happy to have you with us!
Best regards,
Seray from Drip