Reviews (55)

Overall rating
4.5
Counts per rating level
  • 84% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
February 19, 2020

Solid ESP and an evergrowing platform that is intuitive enough for less savvy digital users and experienced email marketers alike. Segmentation is a breeze.

Peacock Alley
United States
9 months using the app
February 15, 2022

We are being charged $39 a month, but are unable to open the app or send out emails. We've contacted support and have yet to receive a reply or help of any kind. We would like our money back or we will be forced to open a dispute.

Esoteric Aroma
United States
20 days using the app
Edited July 6, 2020

The app works great. The best app I have used so far. 4 stars because they can improve on notifications to the account holders when there is an issue. I am told the team is working on it. Hopefully, they will get this resolved soon. Highly recommend using this app.

The Elegant Bar
United States
4 months using the app
Drip replied July 2, 2020

The Elegant Bar - I'm sorry you did not receive our notifications, and we understand this situation is frustrating. We are reaching out to your updated address to review the suggestions we provided for improving your deliverability and avoiding deliverability issues.

April 10, 2020

This is the most impressive email marketing tool I have used....and I have used them all. The segmentation powers are wonderful, the email builder is elegant and easy and most important, it is powerful. The tool syncs really well with Shopify and gives some great insight to customers.

Now, that being said...one HUGE thing is missing. Customer Tags do not sync. That is a shame and would be one needed improvement. Putting that aside, Drip is where it is at.

Imperial Blades Wholesale | Oscillating Blades | RidgelineTool.com
United States
About 1 month using the app
Edited February 24, 2023

Drip is the most powerful advanced tool I've ever used for our business. It tracks your customer journey including the pages and products they visited even if they haven't purchased yet. I love the feature as it visually gives me a wide visual picture overview of each person on a timeline. Their support team has always been helpful and responsive when I've reached out or got stuck on something technical. I highly recommend this for all Shopify stores who want to take their business to the next level.

The Billboard 500 Club
United States
About 3 years using the app
November 5, 2019

Drip has been good to us. Very clean and effective email management. Absolutely amazing customer support that's always there for you. Thank you!

Ippodo Tea USA & Canada
United States
Almost 2 years using the app
Drip replied January 9, 2020

Thank you, Ippodo Tea, for the review. We love providing melt-your-face customer service via chat or email!

January 19, 2022

Our site sells various different products from multiple niches and Drip's Segmentation enable us to reach the different segments in our market effectively.

Sedgars SA
South Africa
7 months using the app
August 24, 2020

Fast customer service before you buy in, super slow and unfair business handling after!!! We had a major billing issue with them. They promised us a 30 days free trial however after 14 days we were fully charged for a full month. When we address their customer support, they sent us to resolve the issue with Shopify billing saying they have no control. We went back to Shopify which in return send us back to drip. When we wrote back to support it took them time to reply and then another billing cycle happened. Eventually, after another attempt to reach a different customer service member, we were told that they are sorry and that the issue will be reviewed. Of course, no one came back to us for a few weeks, with another billing cycle and charges made. When I finally threatened to place a dispute i got a reply and suddenly they were willing to process a credit. I wonder why they could have not done it the first time, 3 months ago. We never used the app or sent out even a single email !! Their app might be good, but the service is unacceptable.

ONSEN SECRET
United States
2 months using the app
August 10, 2022

i like how easily drip integrates with shopify. it takes some time to get used to the drip platform.

Forrest Ranch Beef
United States
4 months using the app
Drip replied October 12, 2022

Hi

Thank you for your review. We hope that you're used to the platform now ;-)

Best regards,
Sebastian

July 7, 2023

Really like the personal touch. And the tool itself is great. Focussed on e-commerce, not only on e-mail.

Dutch Mud Men
Netherlands
26 days using the app
Drip replied July 12, 2023

Hi there,

Thank you so much for your review.

I'm glad to hear you like the Drip platform and our personal approach. 😊

We're happy to have you with us!

Best regards,
Seray from Drip