Easify Box Bundle Builder BYOB

Love that there are a ton of options to customize the box building experience and the customer service is top tier. Quick responses from real people and they have been able to help me through the entire process and answer all of my questions. Highly recommend!

I downloaded the app today and Mari helped me set everything up right away. I really appreciated her help and her friendly service, and the app is doing exactly what I need :)

Great app and very easy to use, customer support from Thomas was excellent thanks team.

Super aplication and the support :) thaks Gavin!

Very easy to set up. I had an issue with the quantity restrictions I had set for a bundle, but the 24/7 live chat showed me the setting that I had wrong and fixed the problem. I would definitely recommend.

Mari was great in helping me with another setup mistake I made.

Update: In the end, this has cost us a fair amount of time and money so the frustration is still there. However support/devs do seem to care quite a bit, so I'm hopeful the app will improve over time.

---

Cons:
- Very poor UX (ie. incredibly difficult to navigate, menus within menus)
- LOTS of bugs
- Have now spent 3x 12 hr days in aggregate to setup/investigate, almost entirely due to bugs
- Our box just randomly stopped working (adds to cart, but does not apply discount). Support said someone will work on it. No update after 5 hrs, upon my follow up i was told we'll get an update 24-48hrs. This is a blocking bug, yet no support.
- They change random things like IDs without telling you so any custom things on your own theme may stop working without notice.
- All dev support is in the Chinese time zone (ie. critical issues won't be resolved in a timely manner unless that is where you're located)
- Many cosmetic customizations are inaccessible, and many of the customizations through their UI do not work, or just randomly stop working after a few edits in their UI.

Pros:
- They are very responsive "24/7" via chat, but the chat is just there to tell you that someone will work on it in 24-48 hrs

Great app with great service provided, there are a few niggles like every other app but support are quick to help and add any suggestions to future updates. I am very impressed and glad I switched from the original box builder app I was using before

Alice è stata perfetta mi ha aiutato immediatamente

Excellent support. Kendle was fantastic guiding me step by step the work flow.
i definitely recommend this App and the customer service

Yes, the issue has been completely resolved now.
Thank you so much for your patience and support throughout the process.

This issue was affecting my store setup for a few days, but the way your team investigated it, requested proper access, and fixed everything step-by-step was really appreciated.
Now everything is working smoothly and my workflow is finally back on track.

Thanks again for the assistance I’ll be happy to leave a positive review for your support.