Reviews (310)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a beginner‑friendly way to run Meta ads that quickly drives sales and improves ROAS. They like the fast setup, automated funnels, clear ad structure, and effective retargeting. Many find it cost‑effective, especially for startups, and valuable for scaling with multiple campaigns. Merchants consistently praise the highly personalized support, noting live calls, hands‑on troubleshooting, proactive follow‑ups, and quick resolution of technical and billing issues.
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I use this app almost 1 year from now and my sales are in next level very good app full recomanded and very good communication
We have used the app a few times, and it simplifies the advertising process, the support is excellent and they're willing to help the best they can which is great. If you're looking for a way to start advertising, keep things simple and see the data in one place. This is the app for you.
THEY CHARGED ME WITH AN APP UNINSTALLED AND THEY HAVEN'T REFUNDED FOR A MONTH... SHAME!!!
It doesn't work!!! After my first negative review, they tried to make things right. There were 4 orders from the funnel and I assumed everything was fine now. However, it was not like that! A lot of advertising money followed with no return whatsoever. The month of November 2024 was without a single order from their ad, but I was paying for it. December 2024 8 orders from the funnel. I can't even recover a third of the advertising money...
I am extremely disappointed!!!
Hi WoowBg,
We’d like to clarify that all charges for our app, along with any other Shopify apps, are processed directly by Shopify, not by us. We have no control over Shopify’s billing or the status of pending payments.
Regarding your emails, we’ve replied to all your inquiries but haven’t heard back from you. We also reached out via WhatsApp and through our website’s support chat, but unfortunately, we haven’t received a response from your side.
If you still need assistance, please feel free to reach out directly, and we’ll help resolve the issue.
Thank you,
Easy Ads Team
I don't think this app will add any value for you. By the time you realize it, you will have already spent a lot of money over 1-2 months.
They just set up regular ad campaigns and retargeting, but it's a lie that it targets the right person at the right time. My manual campaigns had better CPA and ROAS than the ones created by this app.
You guys should give us more option to use more types creatives and should be given us data on a daily basis too.
Installed app, granted them access to my facebook ads account and was immediately hacked and charged over $700 for fake ads that had nothing to do with my account.
Hi Outsider Garage,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Can you please share with us more details about this? We tried contacting you multiple times, still, no response.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
At first I gave this app a 4/5, with a mindset to make it 5/5 in a week or two after the campaign learns fully its targeting. Most out of this review was because of a great customer support. But it actually got to a 2/5 now. I was really satisfied with my first campaign with this app. I taught that its targeting was really good, and had a 3x more revenue than cost spend. But after that it all became really bad. The customer support became worst by not offering almost any help, with copy paste texts, and accusing me of changing the settings in my Facebook ads manager (I actually didnt even know how I can even access that ads manager. After they advised me to delete the campaign and start a new one, I did exactly that) The new campaign did okay at the start, but then started getting no revenue again pretty fast. To shorten the story, I got no help from customer support, other than "changing product pictures and ad text, because it is "not showing benefits of the product", I dont know then how it was performing so well in the first place with the similiar text and same pictures. I listened to their advice, and it actually got even worst, resulting with now revenue from the ads, and increasing the cost per click from 0.22 to 0.34... I have a very good product in my opinion and this should be a piece of cake to sell (as it was in the first campaign). Would recommend 3 months ago, but now after 3 months I would recommend you to stay away from this app and try something different, or maybe try to find a freelancer or agency which will personally work with you.
Hi Catenaccio,
Thank you so much for taking the time to share your experience. We truly appreciate your honesty and feedback.
I’m really sorry to hear that your results dropped after such a strong start, and I’d like to address each of your concerns in detail.
1. About Targeting and Campaign Performance
Your first campaign performed incredibly well, achieving around 3x ROAS, which shows that the targeting system in Easy Ads works effectively once the campaign completes the learning phase.
When you created the new campaign, it had to start the learning phase again, which can temporarily affect performance until the algorithm fully optimizes. This is completely normal and not a sign that the app stopped working.
2. About Being Accused of Changing Settings
I sincerely apologize if our message gave that impression — that was not our intention. We only wanted to verify if any settings had been changed, as this can sometimes reset the learning process. We absolutely understand that you didn’t make any manual changes in Ads Manager, and we’re sorry if our question came across the wrong way.
3. About Customer Support Quality
I’m sorry if our replies felt repetitive or less personal this time. Our goal is to be consistent and clear, but I agree that sometimes this can sound too standardized. We care about helping every user individually and have since reinforced more personalized follow-ups to make sure no one feels unheard.
4. About the Drop in Sales
After analyzing your data, your campaign had:
CTR: 0.88%
CPC: €0.27 (good cost per click)
Product Views: 21 out of 218 clicks (~9.6%)
Add to Carts: 0
This means your ads were generating interest, but visitors dropped off after clicking, suggesting a possible issue with the landing page or product offer, rather than with the ad targeting itself.
5. About Our Recommendation to Change Creatives
We advised testing new visuals and ad text because the original ads had likely reached ad fatigue — when the same audience has seen an ad too often, performance can drop even if it worked well before. Testing new creatives is one of the most effective ways to restore performance.
We’d love to help you get your results back to where they were — and even better. Our team offers real human support through live chat and email, and we’re always happy to provide personalized setup guidance.
Your early success clearly shows that the app can deliver great results when campaigns have enough time to optimize. Thank you again for sharing your thoughts — your feedback helps us continue improving both the product and the support experience.
Warm regards,
The Easy Ads Team
Easy to setup and the built AI makes writing and editing your ads a breeze. I installed the plugin on Shopify 3 days ago and got my first sale today!
Simply comparing with my own google ads and pinterest ads. Spent more than 1k and getting a 3 conversion is funny. Just time consuming.
2nd chance is my fault that I tried a year ago. Guys no one need this go with chatgpt can give better results than this. Wish can drop a screen shot of their funny system 1 week 2k usd spend.
and really doesn't understand how shopify supports us on these kind of dummy products
Dear Trending Silver Gifts,
Thank you for sharing your feedback with us. We value all customer experiences, even when they fall short of expectations. As the Marketing and Communication Manager at Easy Ads, I wanted to personally address your concerns regarding your experience with Easy Ads.
First and foremost, I want to extend my sincerest apologies for any frustration or disappointment you may have experienced as a result of your funnel.
Upon reviewing your case, it appears that there may have been some misalignment in targeting and expectations. As mentioned by our support agent, the US market can be highly saturated, which can impact the effectiveness of ads, particularly if not properly targeted. Additionally, our primary focus at Easy Ads is on optimizing for sales rather than simply driving traffic. This approach may result in higher conversion costs but is ultimately aimed at delivering tangible results for our clients.
Furthermore, the ad spend of 1K is not recorded on our end. Can you please share this with us?
We appreciate your patience and understanding in this matter. Should you wish to discuss your campaign further or explore alternative strategies, please do not hesitate to reach out to me directly via the live chat on our app.
Thank you once again for bringing this matter to our attention.
Kindest regards,
Maria Chanaoui
Marketing and Communication Manager
Easy Ads
I installed the Easy Ads App in late December 2023. Let it run for a few weeks and it didn't generate any sales.
I asked for help through their support, and all I got was excuses about why it doesn't work, instead of solutions. I actually was pleading with them to assist me in getting it to work.
After no joy in dealing with two different people, namely: Ouissal and Millenni, I then told them that I'd rather delete the app.
After this, someone else named Maria suggested a call with me to get it working and directed me to their calendar to schedule the call. Which I happily tried to do. Unfortunately, the calendar was fully booked.
So I contacted them again asking when could a slot be made available and was told they would get back to me if a cancellation happened. This was on the 24th of January 2024. Today is the 12 Feb and I haven't heard anything from anyone.
The scary part is that the diary is probably fully booked because so many people are having trouble using the app and are booking support calls.
I was rather disappointed as I believed that the "Easy Ads" app was a good app and that I was doing something wrong and thus asked for help. Sadly it was not forthcoming.
Anyway, I am now exploring alternative solutions. I've given these guys more than enough time and opportunity to assist me in getting their app to work.
Moving forwards and onwards.
Hi Ascend Forex,
Thank you for sharing your experience with Easy Ads. We're sorry to hear about the challenges you encountered and the frustration it caused you. As the Marketing & Communication Manager, I want to extend my sincerest apologies for the inconvenience you faced.
It's disheartening to learn that despite reaching out to our support team, you didn't receive the assistance you needed promptly. I understand how important it is to have reliable support when utilizing our app, and I regret that we fell short of providing you with a satisfactory resolution.
Regarding the scheduling of a support call, I apologize for the inconvenience caused by the fully booked calendar. Our intention is to assist all our users promptly, but unfortunately, this can lead to scheduling constraints at times.
Additionally, I want to clarify that while our calendar may be busy due to the high demand for our free setup service, it doesn't solely reflect users experiencing issues with the app.
Our calendar primarily serves for scheduling a free setup for new users, not specifically for issue resolution. The email you received should have clarified this, and I apologize if there was any confusion.
I assure you that we take every user's feedback seriously, and your experience will be thoroughly reviewed to identify areas for improvement in our support process.
As you explore alternative solutions, we respect your decision and wish you success in finding the right fit for your needs. Should you ever reconsider using Easy Ads or have further feedback to share, please don't hesitate to reach out to me directly at support@easyadsapp.com.
Once again, I apologize for the inconvenience and disappointment you experienced. Thank you for bringing these issues to our attention, as it helps us in our continuous efforts to enhance our services and support.
Kindest regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
I've been using "Easy Ads" for 20 days with only a small daily budget on ads, and got my very first sale today. I'm so happy! The app is really easy to set up with a clear dashboard. I highly recommend trying it!
