Reviews (410)

Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful yet approachable shipping solution, especially for small businesses handling complex or international logistics. They highlight smooth Shopify syncing, strong international features (tariffs, duties, customs forms), competitive rates, and flexible options at checkout. The rules builder and advanced logic are praised for multi‑warehouse routing. Tracking tools and integrations work well, and many commend responsive support that even manages carrier communication.

June 10, 2026

always a great experience, intuitive platform, good customer support.

Notre Arte
Netherlands
About 3 years using the app
June 17, 2026

Shipping, tracking and synchronisation work perfectly. The support team is always friendly, quick to respond and solution-oriented.

Highly recommended!

Vidroflor KunstStein
Germany
4 months using the app
June 9, 2026

If you are starting up, it's not a bad choice.

Power Support US
Taiwan
10 months using the app
Edited June 9, 2026

I used Easyship for a long time and paid every invoice on time. After I decided to close my account, the nightmare started.

Easyship kept sending additional charges and hidden fees, claiming that the carrier had re-measured my packages and found my dimensions were incorrect. However, I provided photos, measurements, and evidence proving that the dimensions I submitted were accurate and that the additional charges were unjustified.

After submitting clear proof, I received little to no meaningful response. Instead, new adjustment invoices continued to appear week after week, making it impossible to know the true shipping cost of my orders.

The low shipping rates advertised at the beginning may look attractive, but be prepared for unexpected charges months later. In my experience, Easyship failed to properly investigate disputed carrier adjustments and left me dealing with a growing pile of invoices without resolution.

If you run a small business, be extremely cautious. What looks like affordable shipping today may become significantly more expensive later due to ongoing billing adjustments that are difficult to challenge.

Very disappointing experience.

THE DUC
United States
6 months using the app
Edited June 9, 2026

The app has been good for the last 12 months. Any small problems have been quickly resolved by the customer service team on email. Would recommend.

Soft Hands Club UK
United Kingdom
About 1 year using the app
February 1, 2026

I don't ship a lot yet so I'm on the lowest plan. But it's great for what I need. Shipping rates are easy to compare. It definitely saves a lot of time and money.

surface athletic
Canada
5 months using the app
Edited March 10, 2026

After working with the company for 5 months, I can say that they are one of the most wonderful companies you could deal with. They have a number of excellent shipping companies, easy to deal with and easy to set up, the technical support is very good. You need to pay for a plan to get immediate direct support. I really thank you and highly recommend this company because you will get multiple shipping options and good prices.

IVORYNN
United Arab Emirates
8 months using the app
December 7, 2025

The expectation was integrated prices at shipping with accurate duties and good shipping prices. Integration seems to be really good! BUT, the shipping prices are literally more expensive than I can find anywhere and the platform cannot figure out how to accurately represent our duties and taxes. For example, our product is USMCA compliant and has a beneficial HTS code, which has our US tariff rate at $0, but Easyship is trying to charge our US customers $72 extra. The additional paperwork and time to sort this out, makes using this platform a complete waste of time. If you are able to get competitive shipping prices and fix the duties, I'd give this 5 stars for sure!

Isocapnic Technologies Inc
Canada
6 days using the app
November 10, 2025

I like the simplicity of easyship and it is very user friendly. The only thing i would like to see for improvement is two things.

1) Increase the speed of the software. There is alot of slow down even when cookies are cleared.

2) Ability to just have the insurance payback to be put on the credit card that is on file.

The Activator Belt
United States
9 months using the app
Edited October 31, 2025

**Update** We are very impressed with easy ship's live virtual customer support. In about 20 minutes they were able to fix our issue and get us on the right track. We are glad to have our shipping working the way that we want it now.

This APP does NOT WORK. I am a small business and purchasing this app has caused me nothing but problems. Customer service is not helpful NOR will they refund you for their poor product. Do not purchase this app if you want one that will actually work. It has either overcharged or undercharged on every single shipment I have used it with.

Atlas Sporting Dog Supply
United States
4 months using the app
Easyship replied October 31, 2025

We're sorry to hear about your experience. Our team have reached out to look into this issue.