Webgility ‑ QuickBooks Online

I'm looking forward to having this app set up completed and seeing it in action. There was some pressure to rate the app before the implementation was complete so I originally rated it as a 4 pending completion. I'm now revising that to a 3 because of issues with communication from the implementation team. We are very close to completion, but after completing a step as instructed the progress has now been stopped for over ten days.

I use Webgility to sync my Quickbooks Desktop POS and my Shopify store. The product has many features, but some I do not need or do not have experience with. I have struggled a bit to sync my products, but today Smita Sharma helped me tremendously. She gave me many great insights, and made me much more confident in what steps to take. AND, of course I know she and the other staff are always just a phone call away. Smita gets FIVE stars.

We have had such excellent communication and support from the onboarding team. Kshitij has been amazingly clear and helpful to us. This app is clean and clear and easy to use. We have had a lot of problems with another sync app, which caused nightmares for us. This works like a dream and we are very happy with moving to this app. It's exactly what our business needs to handle tax and variants, and a very large product offering. Thank you!

The Webgility support team has been extremely helpful every time I have had to reach out to them. My most recent experience was working with Nikhlesh. He was very helpful in resolving my issue with syncing Shopify with Webgility and Quickbooks. Niklesh was very pleasant to deal with and took the necessary time to make sure I understood how to use the program and resolve any future issues. I really appreciate his excellent customer service.

Kanishk has gone up and beyond helping us with the issue. He noticed that we needed to be upgraded. He was very kind and willing to explain thing until we fully understood the process.

The Webgility app is perfect for our company. We have been members for years, and have saved a huge amount of time and money downloading and entering all of our orders from our Shopify website to Quickbooks. The program works extremely well, and if we needed help, we only had to call, and we were helped immediately. The quick answers are important when you are in business. Thanks to Shoeb Khan, Raunak Rai, and Nehal for all their terrific help!

I use this ap to help me post online orders to Quickbooks POS. I really like how it syncs the orders. I wish there was a better way to accept the sell gift cards online & use them in store. Webgility & Shopify want customers to only use the gift cards online. Also, I don't care for the way it records Sales Tax as a line item. Non-taxable & Taxable sales should also be broken down on the Tax Category summary report. Karen Doebbler, Accountant, Penner's, Inc.

We are using QB and the Webgility app to integrate. There are have been some learning curve glitches to get it setup across multiple computers, but overall the customer service team is easily accessible and although it has taken multiple efforts, they have been helpful in solving all problems. There has been some trial and error setups with discounts and other financial aspects of the integration, but so far we have been able to make everything meet our needs.

Unify Enterprise has made my job easier. We had a system that synced orders from Shopify to QB Enterprise, but it expired so we chose this. It syncs well and easily. We categorize our sales by class and a class does not populate so I we have to do that manually, but it is more accurate and easier than entering entire sale. Also, we use different locations but we had to pick one for the sync and then go in and change the ones that were not that.
Overall, we are satisfied.

Have been using for over a year now. There were problems in the beginning but ECC support went above and beyond to make things right. Works well with QBooks sync. We have QB Enterprise solutions due to the hundreds of thousands of customers in our database so we pay a hefty fee for the program but it saves countless hours of data input.

The support lately has been sketchy, they used to answer the phone anytime we called but lately it seems we always have to leave a message.