CWILL Popup Email Marketing
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Reviews (7,723)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this popup and spin‑wheel tool easy to set up, even for non‑technical users, and say it reliably boosts leads and sales. They value the generous free plan, strong customization for design, timing, and multilingual setups, and effective features for discounts, pre‑orders, waitlists, and BFCM campaigns. Support is frequently described as fast, friendly, and capable with custom code, with many using it long term without issues.
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Ria provided great support to our questions, thanks a lot!
Ria was very patient with me, and super helpful
Gave me the old bait and switch. They offered a good product that was free, then turned it to $80/mo
Hi there,
This is Joey, Customer Success Manager at CWILL Popup Email.
I'm genuinely sorry that our transition to paid plans has left you feeling disappointed. I understand how frustrating this change can be, especially after using CWILL for free.
I also personally reviewed your previous conversations with our support team and noticed that one of your questions about the plan limits wasn't answered correctly. I'm truly sorry for the confusion this may have caused.
We've since worked with our team to arrange a more suitable long-term plan for your store, taking your specific needs into consideration. I've also reached out to you personally via email to clarify the details and explain what we've arranged for you.
If you have any further questions or concerns, please feel free to reply directly to my email. I'd be happy to discuss your needs further and do my best to explore what else we can do to support you.
We truly appreciate your support for CWILL and hope we can continue working together.
Be careful, they're going to charge by volume. I'm totally disappointed with this app,
Hi there,
This is Joey, Customer Success Manager at CWILL Popup Email.
I'm truly sorry to hear how disappointed you are with our recent pricing changes, especially knowing that you've decided to uninstall the app.
I understand that moving from a free product to a usage-based pricing model is a significant change, and that the new pricing may not be the right fit for every store.
While our pricing is now based on usage, we genuinely want to make sure merchants can find a plan that makes sense for their business and actual needs.
I respect your decision, but if you're ever open to giving CWILL another chance, please feel free to reach out to us. I'd be happy to personally review your situation and explore whether there's a more suitable arrangement we could offer.
Thank you for having used CWILL. We truly appreciate your past support, and I'm sorry we weren't able to meet your expectations this time.
Great service. Duy is really helpful and gave a fast solution.
tessa and the other support team were awesome!!!!
Excellent support from the Ria (SendWILL team) They responded quickly, understood the issue properly, and provided clear assistance. Their team was very helpful and took the issue seriously, which made the resolution process much easier. Really appreciate
Excellent, Ria was excellent support, and give a fast solution. Thank you very much afain for your help
Ria is really helpful and supportive. She has helped me a lot. Thank you so much, Ria!
Great customer service and very timely! Thank you Duy!
