CWILL Popup Email Marketing
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Reviews (7,725)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to install and simple to use, with intuitive popup and email flow setup. They highlight strong customization, multi-language support, and features like discount spin wheels, timed triggers, and pre-order/waitlist campaigns. Many report significant growth in email signups and sales, praising the generous free plan and reliable performance. Support is frequently described as fast, friendly, and highly effective, even for technical issues.
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Awesome support, Mig was quick and wonderful. The app is also good we have collected many subscribers from popups.
Presented a problem to the live chat about the success status not showing for the user, and they send back a fake screenshot or a photo from another website showing the problem was solved! The text and buttons of the pop up were even differently configured. They did not even bother to check my website or settings. The problem of course was never solved. This is only to be used as a simple email submitting form, nothing more.
Hi there,
Thank you for your feedback from August 2024. We are looking back through our historical support logs, and we are sincerely sorry for the experience you had.
Regarding the "screenshot" issue: What you experienced was a failure in our support communication. At that time, our testing environment sometimes struggled to sync with live store themes in real-time, which might have led to the confusing images you received. However, we hear you—it felt unprofessional and dismissive, and for that, we offer our sincerest apologies.
Since 2024, we have completely transformed SendWILL:
Support Overhaul: We’ve replaced our old support workflows with a new, dedicated technical team. We now use live-session diagnostics to ensure we see exactly what you see on your website.
From Simple Form to Full Suite: While we were indeed just a "simple email form" back then, we’ve since evolved into a comprehensive Email Marketing & Automation tool with robust success-status tracking.
Infrastructure Update: The display bugs you encountered have been resolved in our major 2026 system update.
We’ve learned a lot from early feedback like yours. While we realize we failed you then, we’ve worked tirelessly to ensure the SendWILL of today is a professional, transparent, and reliable partner for Shopify merchants.
We wish you and your store continued success with whichever tools you’ve chosen to use!
Best regards,
The SendWILL Team
This app has worked great for us! It is visually pleasing, the user flow works well, the setup is easy, and the customer support at EcomSend has been wonderful. Definitely recommend anyone that is deciding on a popup to give it a try.
I am loving the app. I have had over 1000 views on this app and an increased chance for customers to subscribe to the site. Definitely worth it. I just need to incentivise customers to subscribe to increase conversion.
Super easy to use! I wish they could figure out a way to offer unique codes for free shipping for only domestic orders. It's not clear if those who will receive the free shipping code will be based in the US or not, so if they get this code, it will be almost useless to the customer if they are based elsewhere. But the rest of the app is so easy and intuitive to set up!
Was surprised that they dont even have the very basic email form option to add Optional Questions.
Like I've always added to my email forms for the past 15 years, the extra question, "Your Interests". And no one at this company thought of that??
I guess being free, I shouldn't complain. But it makes the App usless for my needs, free or not.
Hi there,
I hope this email finds you well.
We recently noticed your 3-star rating for our app and we sincerely apologize for the lack of features that you required. Your suggestion is highly valued.
This app is currently created for free popups and you can integrate with other page design apps if you need more customization. Certainly, we've been continuously working to improve features to better assist valuable clients like you and your advice will be brought to our technical team.We hope you'll continue to explore our platform and share your valuable suggestions with us again.
If any other issues or concerns arise, please feel free to reach out. As a valued member of our app community, we want to ensure you have the best possible experience. Thank you for being part of our app family.
Best regards,
Elysee
EcomSend Team
For a free app that monetizes in other ways (app referrals, etc.) this is the perfect app for adding a newsletter / subscriber popup to your shopify store. We're a newer shop (open 3 months) and finding well-built and well-supported apps like this for cheap or free is a godsend, given how much missing basic functionality shopify has on its platform.
EcomSend Popups has plenty of customizability to get you off the ground as a new shop and I don't expect I'll need to "upgrade" to a more robust popup subscriber tool or product for a long time to come.
FWIW I've implemented a popup on my home page and collection pages, then a separate "reminder" popup on the cart page. I've averaged about 3% on the homepage/landing page popup and 30% on the cart page popup.
Marry this with the free Shopify email automations and you can get some decent and reasonable starter email automation campaigns up and running in no time.
The support is also super responsive and helpful. Thanks!
This popup is an excellent and simple addition to my website. The popup itself hasn't slowed down the website page load speed, where the previous one I was using added 2 seconds to load speed. Customer support is fast and efficient - they solved my requests while we were on chat and were thorough in their communication afterwards. I'm seeing a 2.5% conversion rate while using a "email sign up for discount" style popup. Thanks for your help team!
Very easy to set up, and customer support is available any time I've needed them. Very helpful! I had a little trouble setting up my welcome email series in Shopify and getting it started for the popup subscribers, but they had a very clear step-by-step document to help. Customer support double checked the changes I made and ensured I had it working properly!
It's just very easy and simple to use this app, nothing more to say, to be honest. If you're hesitating to take down their branding, just contact their customer support and they'll happily remove it! Everything about and around this app is amazing. Highly recommend.
