Reviews (129)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a game‑changer for automating returns and exchanges. They highlight quick setup, an intuitive dashboard, and self‑service portals that handle end‑to‑end workflows. Flexible policies, multiple refund/exchange options, real‑time notifications, and integrations with Shopify and logistics providers are valued. Merchants say it saves significant time and staffing costs, scales well for growing brands, and praise the responsive, hands‑on support and ongoing feature improvements.

July 5, 2023

The is app is good and the customer service team is also helpful. Saurav, Amit, Vivek all are extremely efficient.

Around The City
India
29 days using the app
Saara Inc replied April 17, 2025

Thank you. If you are fully satisfied, please update your rating to the more appropriate number. Our team puts in a lot of hard work to ensure that we meet as many requests as possible.

If you need support, please do contact us at care@saara.io

Thank you.

March 9, 2023

Great app easy and smooth to use. Good customer service and support. Been using it since 2 months now. Recommend it.

A Vintage Affair
India
About 2 months using the app
February 1, 2023

Amazing Service and automation features for returns and exchanges . The customer support team provides the best support.

Masha Sleepwear
India
3 months using the app
February 13, 2023

Best & fast service. Most important is very quick and fast response from customer support team & amazing app with all integration.

CAVA athleisure
India
4 months using the app
May 9, 2023

Excellent team, helped us in every step while onboarding & any issues after.
Helped us integrate with vamaship & shiprocket sucessfully.

The Vasiliki
India
About 1 month using the app
May 23, 2023

The App is easy to use and have good automation features with all the intregation supported. AI growth tools helps in reducing the returns.

Trend Arrest
India
About 1 month using the app
March 15, 2023

This is the best return management system I have ever used so far. The support is very fast. I will suggest everyone to use Eco return for return management.

Hush & Wear
India
5 months using the app
June 15, 2023

Ecoreturns is an amazing AI-based returns/exchange app that we have come across. The team is also very helpful and has helped us with all the queries quickly.

SOIE Woman
India
7 months using the app
February 6, 2023

Stellar Customer Support! Always available to hold your hand through the process, they will make sure the job is done and take part in testing the changes out.

Maa And Baby
India
1 day using the app
Saara Inc replied September 12, 2023

Thank you for your kind words! We're here to assist you every step of the way and ensure your needs are met. If you ever need further assistance or have more questions, don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your feedback!

June 26, 2023

Indian Start-up doing very well. Very helping Customer Care and easy interface. The team during installation guided well and they keep following up for any issues or problems.

tedhimedhifamily
India
About 1 year using the app