Reviews (233)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app solves a key Shopify gap by allowing staff and customers to edit orders post‑purchase, saving significant time on customer service and complex orders. They highlight powerful tools for changing items, addresses, shipping, prices, and drafts, plus automation and Flow integration. Many call it essential for handling large or custom orders, praising its intuitive interface, reliability, and highly responsive, knowledgeable support.
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Must have app!! Great app and great customer service. Quick to respond! I highly recommend this app to anyone who is looking for something to help with order edits.
Great app for creating custom orders and editing existing ones. Also great support. Acknowledged and resolved a small issue quickly when we brought it up with them.
Edit Order is THE missing piece when it comes to Shopify. It's simple to use and if there are ever any problems, Andrew & Tiu are very responsive and helpful. Thanks!
I appreciate the immediate support I received with a feature that was not available. Within 24 hours, the feature was made available to me. Excellent customer support!!
Amazing app, saves a hell of a lot of time!!
Works great, support is actually very helpful and support guys know everything. Super happy business owner - thank you guys!
This is a great app for editing orders. Has additional note fields that aren't offered with Shopify's Edit Order which is nice to have! Customer service is helpful as well.
Thank you so much for taking the time to leave us a 5-Star Review! We're glad to hear that you like the additional note fields :) Please feel free to reach out whenever you need us!
Great app. We use it daily. The Edit Order Team are very responsive to our needs and have always been great to help us out anytime we need them. I would give them 6 stars if I could.
FINALLY!!!!!! I've been waiting for this app.
It's exactly what I've always wanted. If you find yourself needing to edit orders, than get this app!
It's nice and simple to use.
This app has been lifesaving for our company so that we can make order edits when customers want to make order changes. Then on top of that when we had an issue they were very good about pro
Their pricing plan is scam. There is no monthly plan. When you want to sign up for a plan, they only offer an annual plan, at 10% discount of the monthly plan. Unethical way of doing business.
We do always have a monthly plan available, but we declined to offer it to you when you inquired about it because of the prohibited conduct that you engaged in.
You've uninstalled and reinstalled Edit Order 18 times over the past 12 months in, what looks to us, like an attempt to avoid paying for our app and service. This is an abuse of our free trial system which we caught and tried to remedy amicably with you by offering an annual plan with a generous 10% discount.
We’re always more than happy to extend a free trial if merchants need more time to test our app. However, in this particular case, we used our best judgment and wanted to prevent any free trial abuses from happening again.
