Orderly Emails ‑ Templates App

Locked in to purchase simply to change header image. Re programs your code to make it almost impossible to do it on your own. If you revert to default templates still uses your old header image for abandon cart and other features.

This app has been designed with very good attention to detail and ease of use. Everything works as I would expect. Receiving updates as Shopify adds new email messages is a wonderful benefit too. Wonderful.

Feels like it belongs in our brand

Orderly stands out because it’s beautifully designed and calm to use. It doesn’t feel like “software,” it feels intentional. Clean, considered, and not trying too hard.

As a small business, how tools feel matters. Orderly fits naturally into how we like to work and communicate. It brings a sense of order and clarity without being rigid or clinical.

It feels less like organising email and more like extending our brand values into another part of the day.

Highly recommend if email is part of your job and not the job itself.

Interface is good and easy to work with, but the fact that I needed to copy and paste everyone of the notifications manually into shopify from "Orderly Emails” to shopify is not great especially this day in age of Tech advancement. Expected the email notifications to seamlessly synch between apps!

Fantastic app!! Orderly Emails made it effortless to stay coherent with our brand image across all assets, simplifying the entire process and every customer touchpoint. And yes, you can edit after publishing. Lauro and Luisa have provided quick, easy-to-follow support steps, which made everything even smoother! Thank YOU

Made my 1st purchase with Orderly Emails. Comes recommended in searches. We will see. I'm sure my research will show this was a necessary tool to purchase for Shopify notification templates. Like that code is not tied to them as third party and integrates fully with Shopify. Allows for the update to all forms at once with the color themes. Looks sharp on test.

It's sadly not ready for prime time.

The good:
- Service is great.
- Simple and easy to use.

The bad:
- Every template must be manually copy and pasted into Shopify.
- Editing one template edits all, no way to override to "Just edit this on this template". So a signoff greeting on one edits to all. Extremely time consuming.
- Images, specifically headers, always have errors. I tried multiple times and it ALWAYS has errors. Support team also does not exactly know why. We've spent hours reuploading, editing, just to have images work and randomly pop back up with issues hours or days later without warning. An issue if you like to have a cohesive brand image without errors.
- No confidence in reliability: we always have to check the images in the images and multiple times they REVERT to previous images and options. It's beyond frustrating.
- Limited width options, you are center justified and fairly restrictively.
- Limited spacing options for text and elements.
- No real padding options.
- Limited layout options, no realistic ways to add columns.
- No optimization options for mobile.
- No color saver, so if you have backgrounds or colors the color picker does not have specific history of colors. You have to have a list of HEX codes.

Overall it's an extremely dulled down builder that is more focused on simplicity and ease of use and it drastically hinders your ability to edit. This would be okay if it actually worked as intended, but its full of bugs, unknown errors, and content issues that is unacceptable for this level of restriction.

Their programing is messed up. Cannot order a new template without renewing the current one. I am not paying $198.00 just to get the same newer template without errors. Customer service was zero help. You have to cont them to have logos replaced or removed.

Generally speaking I had no qualms with this app other than it was a bit of a faff to update emails templates having to manually copy & paste but that's Shopify for you, and the designs were a little limited.

But deleting all of my collections and in turn all of my navigation menus is absolutely unforgivable. I know it was an accident, but there were no backups, no undo, just years undone of my store in a blip. And the only help given from the developer was oh go check the web archive to jog my memory and manually piece back together my obliterated store myself.

Also note this should never have been possible if Shopify gave appropriate permissions to app makers that were much more granular so an app couldn't touch more than they meant to. Shopify doesn't have your back, if you wanted your store backed up why would Shopify do that, why would the app breaking things do that, oh no you must have preempted this and already have yet another app for that of course, silly me! This app had absolutely no business touching all of my collections, and yet they deleted them all, and all Shopify did was string me along for days with false promises of getting them back.

This all went down months ago, but honestly I'm still livid about it.

Orderly are so fantastic, I've never received such great customer service from a company. We were having some technical issues with uploading imagery, and Lauro went above and beyond to help upload the imagery for us. So friendly and so speedy, was such a huge help at a very stressful time!

In addition to their customer service, the app itself is phenomenal, with excellent customisation options. Our Shopify emails now perfectly match our Klaviyo emails, and are so beautifully on brand. I couldn't recommend Orderly enough. Thank you so so much!