Reviews (513)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app clearly shows accurate delivery estimates on product pages and at checkout, building trust and reducing “where is my order?” questions. They like the flexible rules by shipping method, country, product, and inventory location, plus countdown timers and multilingual support. Many highlight quick, easy setup, strong customization to match branding, smooth theme integration, and fast, proactive support that handles custom templates and complex setups.
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Two updates in this review – 1 update after initial installation, and 1 after the issues I experienced were corrected.
Update 1:
This app on the surface appeared perfect for my needs. And to save 17% on the price, I purchased the annual plan at $79.99. Sadly, since installed on May 14th, I’m still not able to use it.
Issue 1: May 15th: Tried to add a product specific message however no products would load when selecting the relevant Collection the products were part of. Raised a support ticket on May 15 and happily it was resolved the next day. However, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box.
Issue 2: May 20th. Cannot even view the app – just a blank screen when it is selected from Shopify > Apps. Raised support ticket on May 20th. On May 23rd was advised “We apologize for the inconvenience you have faced. We’re very sorry. We will take care of the “issue” on top priority for you. Please hold patience with us.” May 25th, asked for an update on this top priory tissue.
So, after almost 2 weeks (post app installation) I was not able to use it and only received an update after the day after this review was posted.
Updated 2:
On May 26th Support team contacted me and corrected the Issue 2 that was raised on May 20th . After giving them store access Issue 2 was corrected. Then after an uninstall and reinstall the app began to load again….but…..Issue 1 was now back and I could not find any collections in the “product specific message” section. After alerting their support team it was rectified within 24 hours. But again, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box (and also after it was previously corrected).
Now, all that being said, the app has worked flawlessly since. It took a while and support did fix finally the issues after a bit of prodding on my behalf. Would I recommend it ? YES. But, be aware that from my experience so far the support are not as attentive as other apps I have used.
Thank you for sharing your detailed feedback and providing updates on your experience with our app. We sincerely apologize for the initial issues you encountered after installation and the delay in resolving them. Your feedback is extremely valuable to us as we strive to provide the best user experience.
We appreciate your patience and cooperation in working with our support team to address the challenges you faced. We understand the frustration caused by the issues related to product messages and collections, and we have taken note of your concerns to further enhance our app's functionality.
We're glad to hear that since the issues were resolved, the app has been working flawlessly for you. We are committed to continuously improving our support services based on customer feedback, and we will ensure that we are more attentive and responsive in the future.
Thank you for recommending our app despite the initial difficulties. We value your trust and look forward to serving you with even better support and features in the future.
We're testing the app now, but it looks super clean and the service was perfect. I can highly recommend this app.
I used the app to help give better delivery date range forecasts to customers. I found it easy to setup and worked well. I would like the ability to select by vendor but otherwise it works well.
I love this app! It makes it so easy for our store with handmade items since our lead time can change. Its so important to make sure the customer has clear expectations and this app does exactly that with the timing.
!! ON THE DESCRIPTION SAYS THAT I CAN CHOOSE A COLLECTION BUT IN REALITY STILL IT'S NOT CHOOSING IT I THINK THIS IS AN PROFESIONAL IDEA AT LEAST GIVE A TRIAL TO LET PPL UNDERSTAND HOW IT WORKS! NOT WASTE money and time
We apologize for the inconvenience. But to be clear, the description is precise & the app works exactly as it's described. The category selection feature works smoothly and our development team also helped you throughout for app configurations as per your need.
I used this app to be able to show the estimated shipping time for my products. It is very easy to set up. I like that I'm able to set custom messages and date ranges for each product. It would be nice if I could set up different shipping dates by variants too.
I found this app really frustrating and not user friendly at all. You cant change any settings or configure until you enable the app and as soon as you enable it its live on your product pages with the default settings so if any customers are on there live they get the wrong information. Not the app to use if you have different settings for collections/countries/products
Hey Green Lili, an apology for the inconvenience.
This kind of issue occurs sometimes with some of the themes. But don't worry about it, we can fix it for you.
Please drop an email on axay@setubridge.com, I'll fix this issue for you on priority. Thank you.
Awful experience. I discussed my needs which they said they could accomdate with custom work. That wasn't true part of it couldn't be done but I understood as the checkout can't be modified. They did the other part at a cost of $140 plus I also paid a yearly premium subscription. The custom feature didn't reallly worked properly and half the time didn't even show to my customers. They were looking into it but stopped responding, I am not going to keep chasing a developer who can't be bothered to get back to us. This is an important part for our customer shopping experience, I'm not prepared to put it in this teams hands. I found a better alternative with real customer support! I would not recommend at all. Big waste of time and over $200 spent for nothing.
Es increíble la aplicación para tu tienda, envió en tiempo real , muchas funciones el equipo de soporte te ayuda ah crear su propia plantilla personalizada se los recomiendo 5/5
app intuitiva, comodo per far sapere ai clienti la consegna prevista.
L'ho installata perche a differenza di altre app, puoi scegliere diverse date di consegna in base anche all'inventario e alla sede in cui e' presente l'articolo
Thank you so much for your thoughtful review! 😊
We’re really happy to hear that you find the app intuitive and convenient for communicating estimated delivery dates to your customers. Making delivery expectations clear is exactly what we aim for 🚚✨
It’s great to know that the flexibility to set different delivery dates based on inventory levels and product location made a difference for you. That’s one of the key features we’ve worked hard on, and feedback like yours truly motivates our team 🙌
If you ever need any assistance, have suggestions, or want help optimizing the setup even further, we’re always just a message away. Thanks again for choosing our app and for taking the time to share your experience! 😊