Shipway: Logistics Aggregation

You do not want to be in a situation where you've figured out how to increase your orders but not the logistics bit for meeting the surge. This app is a really good solution to manage your logistics and supply chain needs once you expand your business. The customer support is the best i've experienced in years. They're always there, ready to solve your problems. Go for it!

we have been using this app for a while now. It's easy to use, helps create invoices in a breeze since we don't have a different accounting software for this. Plus the multi courier integration ensures that you can assign the courier tracking number and have a one point solution for shipping multiple orders. Highly recommended. The support team is also very pro-active in resolving any sort of queries.

Ezyslips has been instrumental in enabling order fulfilment for our new brand. The team has been supportive and effective in their technical support. I would like to mention Kajal Yadav who has been handling my account for a couple of months now. She has always been reachable and helpful in solving my website issues and taking me through the fulfilment process for my team at Bridlen. Keep up the good work!

It has been over a month since I am using this app for my order processing and returns and I can already see the difference in the quality of work! The app is great in terms of automations and suits most of my needs. They constantly have new developments and their softwares are up to date. The app has helped reduce manual work tremendously and has improved efficiency. I have been in constant touch with Kajal, Laxmi and the entire team who have been of great help and support right from on boarding till today. Highly satisfied with their services!

Pros:

- We have been using this app for about 4 months and they have made a lot of progress since then. They are constantly releasing new features which is great.
- The customer team is extremely efficient and resolve queries within 24-48 hours.

Cons:

Some of the following missing features would make the experience even better:
- Return Management of individual items from an order.
- Inventory adjustment on Shopify for Cancellations/Returns/RTO/Editing Order which has been made on Ezyslips
- Highlighting suspicious customers for (COD orders especially)

Didn't work for us. Don't know how people have given 5-star ratings. 1) Firstly, they don't have decent courier options like bluedart or FedEx. Only metro cities get these courier options. 2) No one came to pick up the parcel when we used ecom /delhivery as per their insistence. 3) order tracking link(for delhivery/Ecom) on shopify takes you to DHL tracking page!! 4) New orders are not synced from shopify even after repeated attempts. 5) interface is too complex unlike others and there is no one click booking. 6) You cannot cancel an order on your own if you want to change/ cancel the courier for some reason. 7) Customer support only provides lip service just like other shipping aggregators. We tried this app after reading the positive reviews but it turned out to be worse than the ones we are currently using.

If you are in India, you NEED this to truly have an automated system for fulfilment.

You can assign courier(s), send soft data to courier company, request for pick-up, send fulfilment data to shopify and customer ..... all in about 3 clicks. This has shaved off about an hour of my daily work, not to mention the mistakes.
When you have more than 50 orders a day, a few mistakes a week is inevitable, and costly. Having your process automated eliminates that.

At this point you must be thinking that I've been paid for this review, but I have not been. These guys went above and beyond with the issues that I identified to them after downloading their software and solved the problems within days. Hence they deserve every bit of praise.

Thanks and looking forward to working with you guys to making the flow even more seamless than it already is!

Yash
Founder, CEO
www.urbanmonkey.com

I liked their support team who respond quickly in case there is any question or difficulty. Good interface and highly recommended.

After using it nearly for more 1 years, We have not face any issue till now. Would recommend it and it is better than other shipping aggregators.

Best experience ever..... proper customer support.....platform is very easy to use, services are good. Return feature is a good one to review: processing of orders is easy, a one-click automated refund is appreciable. Thanks team and keep working the way you are doing!!