Reviews (265)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as an easy-to-use, reliable chat and social contact widget that improves customer communication and boosts conversions. They like the simple setup, straightforward customization, and strong free plan with multiple social channels. Popular features include Facebook Messenger integration, offline/leave-message mode, and sending order info to Messenger. Merchants consistently praise fast, friendly support and say it works smoothly long term for small and medium businesses.
Refine
-
By rating
excellent app!! i recommend it 100% it help me a lot to connect with my costumers. thank you so much.
Hi Unifable,
Thank you for taking a moment to share your experience at Omega. We’re proud to deliver great value to our customers, so we’re delighted that you found our app to be helpful.
Please reach out to us if you need any further assistance!
Sincerely,
Kaylee - Omega team
Super fast reply and kingly help to solve the problem in minutes. Strong recommend to every one's store.
Muy buena app muy facil de configurar y funciona de manera correcta no he tenido ningun problema con ella.
Love this app, I tried the normal FB messenger integration method but it looked ugly and I couldn't customize it like I could with this app.
Hello DellaroseOfficial!
I so appreciate you taking the time to share your experience with our app and we are thrilled to hear that you satisfy with it. We will not be able to stand in this market for this long without customers like you.
If you have any questions or need assistance from us, we're more than happy to support you!
Kaylee - Omega Team
I just installed the app and so far so good. Very easy to integrate and self-explanatory. What I like the most about the app is that its free
Quick and easy set up and integration. Great functionality! I also like the options available to disable or enable the pop up welcome message. Rock Rock On!
Easy set up of the facebook messenger chat app on my shopify site. It was simple to do and the customer support from Joyce was excellent. It works straight away.
Hi Freed Electric Scooters,
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team
Always responsive, available and even jumped onto a Google Meet to look through my website and look through how the app looked and functioned. Great team that care a lot about their product.
Your review means the world to us! We are grateful that you like the app so far. 😊 We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟
Cheers,
The Omega support team
Beware of what you are giving this app in return for free use!
They inject another Facebook Pixel on my store, a pixel owned by them, collecting my customer data!
You can download the Facebook pixel helper chrome extension to see this for yourself.
UPDATED: Company wrote to me to clarify (as per below). Updated my rating from 1 to 3 stars. I am still not sure if I want to use this.
Hello there,
Thank you for taking your time to write us a review. However, there might be a misunderstanding here. Facebook has put Facebook pixel due to the same Facebook sdk between Facebook chat and pixel. Our app function is to display only, when the app includes sdk.js from Facebook, it also includes the pixel by Facebook default.
However, it does not affect your Pixel account, and we definitely do not collect any customer information from your store. In addition, Facebook does not allow that.
We do hope our explanation is clear enough to make sure there is no misunderstanding here which can affect our future merchants. We created the app to support merchants and build trust for our brand and this comment can make the customers misunderstood our purpose .
We have contacted you via email and contact number if you need any support or any further information.
Please get back to us.
We are looking forward to hearing from you.
Best regards,
Kien
I use Facebook to communicate with lots of customers so it was a no brainer to get this app since it would integrate with my business needs perfectly. While setting up the app I ran into some problems and Carlos helped me out, turned out I did everything right and there was just a simple upgrade they needed to do. Everything was perfect and now my site is flowing the way it needs to be Thanks for such an amazing app, and such great support
We’re pleased that Carlos was able to provide you with exceptional service! We sincerely thank you for taking the time to share your thoughts with us. 🌻 🌞
