Fairing Post Purchase Surveys

Fairing has been an amazing resource and my favorite tool to understand the true point of brand discovery for consumers. A simple question of "where did you find us" allows unparalleled insights across the marketing funnel (also allows me to call BS on the last click attribution!). One of my favorite aspects is seeing the omni-channel impacts (via responses like Amazon, Macy's, I heard you on a podcast, etc). It's one of the best tools you can implement and Matt makes the process amazing from start to finish!

I check this app on a daily basis! It gives us so much information about our customer acquisition efforts, provide customer feedback and more intel that helps us to allocate the right budget to the right sales channel. As an online brand, we spend money on different marketing platforms and can't always track 1-to-1 outcome. By asking our customers a few quick questions post purchase, we learn a lot about our marketing efforts, customers' feedback and more. Worth every penny and highly recommended. David, Waka Coffee's founder.

I just set up this survey last week and have it up and running this week. Matt is great, he responds immediately in the chat box if you have any questions. The feature that allows a follow up question is awesome (e.g. we can not only find out if they heard about us from an online magazine, but then which magazine). Looking forward to some of the new features coming out next month. Highly recommend -- extremely quick and easy to set up and easy to customize. The UI is great and fits seamlessly into the checkout confirmation page.

Enquire app is simple and to the point -most importantly it works. We love how native the post-purchase survey is to our thank you page and as a result customers feel comfortable engaging with our survey. We get over 50% submit rates on both Shopify and Recharge thank you pages which is a major asset to our marketing intelligence. Thanks to Enquire we have really clear attribution on HDYHAU that validates and/or invalidates a lot of duplicate attribution through the ad and referral softwares. Even more important now with iOS14 to better monitor attribution and better know your customer!!! Really excited to see where Enquire takes their software in the future. Thanks for the great product

I'm still KICKING myself for not implementing Enquire Post Purchase Surveys sooner! It's a no brainer. Do it ̶ ̶n̶o̶w̶ ̶ yesterday! I had been hearing about Enquire and the value of having these surveys from a number of brand owners I know and trust, before finally implementing them myself. Finally found time t get it going... SO QUICK & EASY! Why didn't I just do this sooner?! Not only do I now get to learn where customers are first hearing about us (from them directly), but they also share their thoughts on which products we should launch, which retailers we should be in, what they love about our brand the most, how their shopping experience was, etc... Over 50% of our customers fill out the survey, which still blows me away. This data/feedback is SOOO valuable. Thank you Enquire Labs! You've earned a special place in my Shopify app arsenal. ✌

I've never reviewed an app before, but the service from Enquire was so good I immediately sat down to write this after speaking with them for less than a minute. First of all, the app itself works flawlessly. Second, the customers are FAR more likely to answer this survey than anything else I've tried. We have a 60%(!) completion rate. If you want to get to know your customers, this is by FAR the best survey method I've found. Think about that, when can you get 60% of your customers to do ANYTHING, let alone answer a survey? And finally, when I had a question and reached out to Enquire, not only did they answer promptly (despite the fact that I messaged at an odd time!), they actually went the extra mile, with such excellent service that I felt compelled to write this. If you want highly accurate data about your customers from a company with excellent customer service that wants you to succeed, you've found it with this app.

Fairing has been awesome for us so far. We are a two-man company with little to no data analysis experience. Fairing has been outstanding because it allows for us to seamlessly gather important data which leads to actionable decisions, without little to no effort on our end. They recently introduced the google sheet integration which is extremely helpful for exporting the data in an easy to splice format and have a phenomenal customer service/on-boarding team. It's really easy to set-up initially, their pre-filled question bank is outstanding, and it's seemingly very fairly priced for the level of data you get with a turn-key solution.

They make themselves very available to assist in ideating on new data to collect, splicing and reviewing the data, and are very open to feedback/new feature releases. New features seem to be released at a relatively quick frequency so I'm excited to see where it goes.

I was not paid or incentivized to write this review, I just believe this is a no-brainer app for any small, or large business, looking to understand their customers more, which is increasingly difficult in today's world of privacy settings and DTC space.

Works well. Easy to implement. Recommended.

Added a few weeks ago and already have lots of responses, and learning lots in the process. Simplest app I ever used, and yet adding real value to understanding my business immediately.

Loving it!

Love this app! Looks great on the Thank You page. We're getting 75% participation from customers. Easy installation. Provides very valuable information for market planning. Matt has been very responsive and helpful in making improvements. Congrats on a great app!