Reviews (196)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is extremely easy and fast to set up, delivering highly trusted “how did you hear about us?” and first‑touch attribution data. They use it to optimize marketing mix, budgets, CRO, and product strategy, plus NPS, product feedback, and charity flows. High completion rates, strong dashboards, flexible styling, and powerful integrations stand out. Support is described as elite, strategic, and very responsive.

December 3, 2025

Sehr gute App! Super Nutzer freundlich und die Auswertung ist ebenfalls sehr easy. Sind sehr zufrieden hiermit.

VIP Alpurial
Germany
7 months using the app
January 26, 2023

Im here to talk about the Fairing support team. THEY WAS AMAZING. Matt was so patience and kind to resolve all our questions. Definitely will we use this app in a future. Best support team ever. Thanks again for all.

Scorpi
Chile
10 months using the app
Edited March 1, 2023

Incredibly impactful tool!

We got started with Fairing just a few months ago and since then we are hooked. Getting instant customer insight is not an issue anymore as the native integration allows a rather high response rate.

Many more functions we haven't tested yet but are looking a lot forward to!

One of the few companies where the founder/CEO him/herself is accessible and personally supports the merchants.

Understatement
Sweden
7 months using the app
November 13, 2024

Must have Shopify App für Post Purchase Umfragen in tollem Design

Fashion Drinks
Germany
16 days using the app
April 30, 2024

Very happy with this app that allows us to get multiple insights from our clients.

Ziggy
France
Over 3 years using the app
April 22, 2021

This is a great tool. Super easy to use. Matt is always really helpful with any questions. You absolutely should be running post-purchase surveys, and this is a great tool to do it with!

Lil Mixins
United States
Over 1 year using the app
May 14, 2021

Incredible app. Works really well and super simple to set up. Support is quick and fast as well! Must have now eps with the iOS 14.5 changes making even hard to attribute sales correctly.

Uproot Lint Pro
United States
13 days using the app
December 5, 2019

Great app and really amazing support. We use the app on the thank you page to let them choose which charity we donate our profits to. It works great and we've had really good feedback from customers.

Shakti Mat UK
Netherlands
8 days using the app
March 19, 2019

We're big fans of the Enquire post purchase survey. It's super easy to set up and the engagement is fantastic. Seems like a lot of people use it for referral attribution. We've found that information is mostly available elsewhere so we've used it to capture insights we wouldn't get elsewhere. Customer service is also fantastic. Excited to see this tool evolve.

Backdrop
United States
About 2 months using the app
November 1, 2021

App is great and the support is even better. Thats what won me over. This tool really helps us understand our customers a lot better too

Hot Shapers
United States
2 months using the app