Reviews (139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is very easy to install and use, even for beginners, with flexible layouts, strong design customization, and support for multiple FAQ pages and categories. They like the clean, professional look, searchable dropdowns, and ability to add links on product and support pages. The free plan and pricing are praised as great value, and support is described as fast, helpful, and proactive with fixes and customizations.
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I use this app for my support pages. Its versatility allows me to create individualized pages for my products. When I need assistance, the support team answers my questions right away with concrete resolutions. I recommend this app!
After the other FAQ app was deleted, the team set me up with this one and got all of my info moved over. Max was super helpful and responsive. Customer service was fast. I highly recommend this app if you would like to put a FAQ page on your site!
Thank you for your great review for our FAQ app. It's great to have a customer like you. If you need any further assistance, do not hesitate to contact us
Regards,
I found the FAQ set up quite easy to use and the results look good. There are several smart looking templates for FAQs . The support team were quick to assist with queries and resolve things and I am happy with how it looks. It was also easy to quickly add it to the website - just a couple of clicks. Would give 5 stars if they had a few more template options, but really good app.
Hi,
Thank you so much for your review.
We hope you have a good experience with our support team and DDSHOP FAQ app.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at ddshopapps@gmail.com, we are always willing to help you!
Best Regards,
Do not use this app! It completely broke my entire store rendering it useless until a web developer can assist me with fixing it. Whatever this app wrote into the theme code has caused a nightmare of problems. Also, all of the positive reviews you are reading here are fake and are only posted in exchange for them to supposedly remove the copyright text from the page it creates. Absolutely terrible.
Dear Sir/Madam,
I am Briant - DDSHOP Manager.
We are extremely sorry for the bad experience with our app.
As for your problem, it's probably a JS or CSS conflict with your theme, and this happens sometimes and is hard to avoid for a theme-heavy app.
We've fixed a lot of related problems like yours but unfortunately you didn't get in touch with us in time so we could serve you better.
I hope you can reinstall our app and we are more than happy to help you with any problems.
Once again sorry for your experience with our app.
Thank you for your time.
Kind regards,
Briant | DDSHOP Manager
We've been looking into having a FAQs page that cascades into bars for easier use but most of these apps are paid or extremely limiting with their free plain. After searching for so long, we finally found a perfect match! This app doesn't disappoint and it's very easy to use. Furthermore when we encountered a technical difficult where the FAQ page wasn't showing up on our page because of the coding with our custom theme, their support team has been extremely helpful and kind with solving the tech issue for us. Absolutely A+ team and A++ app. Highly recommend!
Thank you for using the app and supporting us a lot by leaving the great review. If you need any further help, don't hesitate to contact us.
Best regards,
Nice app for creating FAQ pages. Sufficient if you only want to create a few FAQ pages. However, we want to display FAQs in an accordion design on product and landing pages and all these FAQs in a tab-like design on a main page. We explicitly asked about this before installation—the answer: yes, it's possible. After many emails with the support after installation, it turned out that this is NOT possible. Either the support team doesn't know the product well enough or they don't read the email inquiries. The quality of the support leads to the downgrade. You can't work like this.
Beautiful app, very easy to install and design the way you like (some css-adjustments needed, but nothing I couldn't accomplish with my little css knowledge)
Also the support helped me very quickly with enabling the english translation on my websgop!
Thank you so much for the great review.
We hope you have a good experience with our support team and DDSHOP FAQ app.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at ddshopapps@gmail.com, we are always willing to help you.
Best Regards,
DDshop App Team
After activating the app, all the images in my store are not displaying on the web page.
Hi,
We are very sorry for the problem you encountered. You did not contact us for help. There may be a conflict between the theme and the app and the way to handle this conflict is very simple.
Our application is free, if you still want to experience the application, please contact us via email: ddshopapps@gmail.com, we will create a FAQ page for you as desired.
Regards,
very good
Thank you so much for the great review.
We hope you have a good experience with our support team and DDSHOP FAQ app.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at ddshopapps@gmail.com, we are always willing to help you.
Best Regards,
DDSHOP APPS Team
Really helpful!!!
Thank you so much for the great review.
We hope you have a good experience with our support team and DDSHOP FAQ app.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at ddshopapps@gmail.com, we are always willing to help you.
Best Regards,
DDSHOP APPS Team
