Reviews (665)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages domestic and international FedEx shipping and integrates smoothly with Shopify orders. Many use it as a core tool for generating labels across service options and showing accurate live FedEx rates, including Home Delivery and Ground. It’s praised for handling complex setups like variable box sizes and REST API connections, while remaining easy to use. Support is described as fast, expert, and highly hands-on.

February 16, 2022

I highly recommend this app. It saves a lot of time for label creation if you have a FedEx account. You can customize the settings to your needs. There's also an option to auto-generate labels or to create the label manually. It also auto fulfill the order regardless of the option you choose for creating the label. Setting up the app is pretty easy, plus their support team is very helpful.

NewSmile™ USA
United States
6 days using the app
October 8, 2021

I would like to say this is one of the best customer service I've had for any plugin I've downloaded in my digital career. Every time we have a question or something not working as we would like, there's someone at PlugIn Hive to help us. They are always an email or zoom call away. Thank you for your great responsiveness, you are really helpful and we feel really supported by your team ! :)

DCC Canada
Canada
About 2 months using the app
PluginHive replied October 28, 2021

We are glad to know that our support was helpful. Thank you so much for your kind words.

October 19, 2021

Great app with amazing customer support. Their entire support team is on top of everything and very fast to respond! This app allows our customers to get live fed ex shipping rates which we needed! We can also print shipping labels and so much more. I spoke to a few different people and everyone has been super nice and helped with getting us all setup! Thank you again and keep up the good work!

Ideal Cheese
United States
28 days using the app
PluginHive replied November 15, 2021

Thank you for taking out the time to recommend our app. We’re glad you are happy with the support you’ve received. We value your success and will continue to ensure you have a seamless experience with the app.

July 19, 2021

While it doesn't have the same functionality of Shopify's native shipping options, this is easily the best option for shipping with FedEx through Shopify. Once set up, the app is easy to use and operates as promised. Perhaps most importantly, the support team is fantastic and helpful. If you're hoping to streamline your shipping process and use FedEx and Shopify, this is what you're looking for.

Learfield IMG College
United States
2 months using the app
PluginHive replied July 27, 2021

Thank you for recognizing this app as the best option for shipping with FedEx through Shopify and for appreciating our support. It means a lot.

February 7, 2021

Very useful app and a great support team. It would be nice to have a .csv import solution for selecting which orders do you want fulfilled instead of ticking every single one you want. An option for not automatically fulfilling the orders with their tracking code would also be interesting for us. Printing labels without automatically fulfilling orders so you have 2 different options you can work with.

Hey Harper
Germany
About 1 year using the app
PluginHive replied February 11, 2021

Thank you for taking the timeout to leave us a review. Your feedback helps us to improve our products.

Edited August 28, 2019

FINALLY an app that allows me to simply print FedEx One Rate labels within Shopify. I don't know why the world's biggest shipping carrier doesn't have One Rate enabled in their direct Shopify integration, but thankfully PluginHive has filled this void! Not only is the app very straightforward and easy to use, but the support team is absolutely stellar. They are truly extremely responsible and helpful.

iLevel Lab
United States
About 1 month using the app
July 16, 2020

We were excited to negotiate really great rates with FedEx with their One Rate program, but were disappointed when the Shopify Built-in FedEx integration showed shipping rates to our customers that were not competitive. Using this app allowed us to fine-tune the settings to allow us to show FedEx 2-Day One Rate prices so our customers would more likely consider that as their preferred method for delivery.

GunSkins
United States
1 day using the app
November 8, 2022

All of the customer support team are very supportive through the integration with FedEx. They do fast respond to give feedback on my issues and are always straight to the point with the solutions. Very polite. Especially Manohar V and Addina. I found the wrong setting with the packaging and calculation rates which I don't understand. But they quickly resolved the issue. They helped me very well. Thank you

By The Sea Bali
Indonesia
12 days using the app
August 7, 2020

We have just moved over to FedEx from DHL and this app is so brilliant. It connects my store directly to my online FedEx profile which was not the case with the DHL app. We had some struggles getting the app installed and the PluginHive was amazing and within the same day we had everything up and running smoothly. I am really happy with how everything is working and the amazing support. I will certainly recommend this team!

Touching His Hem
South Africa
11 days using the app
May 23, 2023

We were using the app for some time and it was great until we started using several fulfillment locations. However, all pick-ups are done from the same place since it is an international shipment. Then we realized the app is messing up our inventory and the support team has no solution to that issue. Very disappointed that nobody from support even tried to offer some solution or workaround. We are currently looking for an alternative app.

Daniella Lehavi USA
Israel
Over 1 year using the app
PluginHive replied May 23, 2023

Dear Eldar,

I apologize for the inconvenience caused.

Currently, our app considers the Default location you have configured as the fulfillment location. However, if you are using another fulfillment location, you have the option to select a different location before generating the label.

I am pleased to share some exciting news with you. By the end of next month, we will be introducing a new feature in the PluginHive FedEx shipping App. This feature aims to streamline the label generation process for your Shopify orders. It will automatically select the appropriate Shopify fulfillment location for the order, instead of the Default location.

In the meantime, while we prepare for the release of this new feature, I kindly request you to select a different location before generating the label if needed.

If you have any questions or concerns, please don't hesitate to reach out to me. I am here to assist you.

Thank you for your understanding and cooperation.